
YouTube High Retention Views: a cautonary tale!

The essence is: I wanted some 100% retention views for my video and contacted a top-rated seller on Fiverr with 100% user satisfaction. I was promised "100% USA based viewership, with 100% view retention" - but when I checked the analytics, the retention was only 20%. Surely some error? There followed a long exchange with the company (I'm not naming them here) where they admitted they knew they weren't giving 100% retention but not to worry because "Retention though- isn't what helps your video rank." and "you need to understand that YouTube changes DAILY. We can't.. continue to keep up with changes (to) our AD COPY daily." - Really? The exchange grew more heated after that...
Anyway, to his credit the CEO got involved, acknowledged the error and offered a full refund and extra gigs free of charge.
My point is - and I know this is basic - PLEASE CHECK that you got what you paid for, and don't hesitate to make your point politely if you didn't.
A-1 Survival