FB: How to deal with negative post when person did not buy from us?

4 replies
We're selling an item on our fanpage and a fan (who didn't buy from us) is trashing the item through posts.

How do you deal with that? We've sold hundreds of those, and less than 5 complaints.

#buy #deal #negative #person #post
  • Profile picture of the author Magicalidea
    You can control your fan comment or posts in Prvacy setting of your fanpage.
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  • Profile picture of the author ReferralCandy
    I would totally make a public post addressing the person's complaints. Say exactly what you've told us. Maybe something along the lines of...

    "Lately, we've noticed that a certain Mr. X has been making negative comments about this item. We welcome constructive criticism, but the strange thing is that Mr. X has never even bought our product. We've made hundreds of products, and we've barely had a couple of complaints- which we have addressed. We love our products, we believe in what we're selling."

    This allows the person to respond directly, and if you play your cards right, the rest of your fans should hang him out to dry. Also, sometimes this sort of thing (if you're passionate enough) can go viral! Worth a shot. At worst, if nothing much comes out of it, you can followup and say that you've banned/blocked him for spreading lies.

    Let us know how it goes!


    Measure, manage and incentivize customer referrals with ReferralCandy.

    PS: Looking to get more repeat customers for a physical store? Check out CandyBar's digital loyalty cards!

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  • Profile picture of the author jasondinner
    You can hide the post so only them and their friends see it, then proceed to BAN them.

    It's your house.

    "Human thoughts have the tendency to transform themselves into their physical equivalent." Earl Nightingale

    Super Affiliates Hang Out Here

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  • Profile picture of the author brutecky
    If it was a person who bought your product then I would say to respond to the post. However since it is a person who did not buy your product I suggest you just delete the post and if it is made again ban the person. This person, if he has not bought the product, is just looking for 'drama' or trying to stir up trouble. If you respond at all you will just encourage them to continue.
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