{SOLUTION} Facebook Ad Manager How to get your account back!

18 replies
Hello everyone,
Well I'm pretty new here but I decided to make my first contribution to everybody here and I know that you Facebook marketers will thank me for days. It's generally really really really simple but I thought I tell you guys specifically!
Here goes nothing!

So, you've probably set up a Facebook ad and then gotten your ad manager account banned! Well I have too! Actually it happened to me on New Years.
On my first account, I set up my ad, and since I was extremely unfarmiliar with what to do and what to write on it I changed it being very paranoid about (4 times). I log out and then log back in later to check on it when I log in they tell me "There is some suspicious activity on your account and we are currently asking you to change your password and blah blah" then they said "All funds are currently stopped because of this" That's when I got mad! So I tried to appeal and appealed as quickly as possible. 3 hours later, I get an email, "Thank you for your time, but we have kept this account suspended to ensure your safety and the safety of other facebook users".

So I thought game over...
Then I realized, not yet.

So I used my brother account to set up the same ad. I changed the link because I was able to end the words past the backslash ("/"). I signed up on that account. I used the SAME IP. Same computer even (laptop technically). I set up the account perfectly, and at the end I was asked for funding source. I then used a Visa. Because on the last account I tried my personal Paypal. Nothing was connected to my personal account that would somehow link me to my brothers account. Guess what? I got banned, again. Since my brother signed in on his facebook from a different computer in the same household.
Well, that's when I appealed the decision.

THIS IS KEY. PAY ATTENTION

In the appeal, make sure you click YES when they ask have you tried to make another ad.
Make sure you click YES when they asked have you tried/added a funding source.
Make sure you hit YES for all the options to tell them that you've tried everything.
Now in my case I did not use my Visa but my brother's. So everything was linked to his.
Then the empty spaces they give you for explanations, DO NOT MISS THIS.
The first paragraph will ask you if you've noticed any suspicious activity on your account. This is where you let loose. Tell them specifically that you've never had ANY suspicious activity on your account. Tell them that you're the only person who has access to the account. Tell them your mistake whether you used a different computer or whether you changed the ad to many times. BE SURE to tell them that your antivirus is up to date and that you only access https sites to protect your identity and all your valuable passwords. Include all that crap into your paragraph and then finish off with
"I hope that you guys can allow me to repost my ad as I believe this is a great misunderstanding. I'm extremely sorry for the bother and I hope you have a great day,
Your name"
This paragraph has to be big, make sure you emphasize on how you protect your identity online and how smart your are at doing so without blankly stating it.

This is what I did, and they gave me my key to freedom. Don't mess up though. You only have one appeal so make it count. And make sure you're on an established facebook account, I would use your personal that's even better. I now have to use my brother's since I'm screwed now but that's fine. Don't make the same mistakes from me and learn!

Hit submit. And wait for the good news.
Don't forget to hit "Thanks" if this helped you out!
I was so happy I finally figured this out and I hope you will be too!
#account #admanager #back #facebook #manager #solution
  • Profile picture of the author banwork
    After receiving a lot of requests from people to help with getting their disabled Facebook ads accounts back, I put everything together I could find about this into a more than 2,500 word tutorial showing what you can do about a Facebook ads account that is banned or disabled for suspicious activity in this guide below.

    http://jerrybanfield.com/facebook-ads-account-disabled/.

    Thank you for creating this thread to help people with suspended accounts and sharing your story of what worked!
    Signature

    Thank you to the 400+ warriors that chose to buy my Facebook WSO granting lifetime access to my Udemy course!

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    • Profile picture of the author BarryAllen
      Originally Posted by banwork View Post

      This is the best resource I have seen for getting a suspended account back to date! Great post!
      Thanks so much! I've tried my best to condense it without leaving out key information! I hope this helps everybody here!
      BA,
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      • Profile picture of the author MarinerdMike
        How did you get past the part where you had to send in some ID?
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        • Profile picture of the author BarryAllen
          Originally Posted by MarinerdMike View Post

          How did you get past the part where you had to send in some ID?
          A real ID. I took a picture of my brother's passport.
          They accepted it.
          Aim for the Governement Issued ID's either passport or DL.
          BA,
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  • Profile picture of the author Samuel Adams
    Excellent post! And, thank you for the way you took time to help so many others who have been banned from their Facebook ads account for simply trying to place an ad. It seems this banning has reached epidemic proportions to the point where maybe some Facebook page owners are considering just abandoning the site or finding a safer way to advertise so as not to risk their account.
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    Would you like to learn how I make $2000/month from a super easy listbuilding system?

    Click here to get my listbuilding report for FREE!

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    • Profile picture of the author buddy7
      I have appealed by ban multiple times with no luck. I think it got banned because I was trying to set up ads while I was in Thailand. Now I am back in the states and still haven't had any luck getting a response from them except for one email response that they have not responded to for the past two weeks.
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      www.CEOShortcut.com Equiping Christ-Centered Entrepreneurs to Launch their own Business.
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      • Profile picture of the author BarryAllen
        Originally Posted by Samuel Adams View Post

        Excellent post! And, thank you for the way you took time to help so many others who have been banned from their Facebook ads account for simply trying to place an ad. It seems this banning has reached epidemic proportions to the point where maybe some Facebook page owners are considering just abandoning the site or finding a safer way to advertise so as not to risk their account.
        Yes it's become a massive epidemic. They haven't done anything to help out users because they don't care about the small guys. They simply don't give a shit about little people anymore and it really discourages a lot of us.
        BA,

        Originally Posted by buddy7 View Post

        I have appealed by ban multiple times with no luck. I think it got banned because I was trying to set up ads while I was in Thailand. Now I am back in the states and still haven't had any luck getting a response from them except for one email response that they have not responded to for the past two weeks.
        Have you tried using a relative's account to set up another ad? Make sure that you don't log in/out too many times maybe I would say one time after you set up the ad. Then leave your account alone for a couple hours. My advice to you, don't set it up unless you know you'll be using the same computer, same browser, same country, same everything for a least a couple days.

        BA,
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        • Profile picture of the author buddy7
          I do have a relatives account that I have set up for ads but I want to have my own account. It's my back up plan if I can't get my account working. Thanks for the post.
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          www.CEOShortcut.com Equiping Christ-Centered Entrepreneurs to Launch their own Business.
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          • Profile picture of the author BarryAllen
            Originally Posted by buddy7 View Post

            I do have a relatives account that I have set up for ads but I want to have my own account. It's my back up plan if I can't get my account working. Thanks for the post.
            Yup that'll work. You can also join accounts together to who has access over the ads. But I didn't bother joining my account with my brothers because mine got banned and I don't want to risk his getting banned as well if I join it. So I don't recommend that. If I would've known this from the start I would've tried it on my brothers first and then on mine because they he wouldn't have to be a little bit restricted on where he accesses facebook now.
            BA,
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  • Profile picture of the author ppcmanager
    I agree with the part about appealing using an established account. Although if the account/ads were for one of their "not allowed" verticals, then you may still not get a reply.
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    • Profile picture of the author BarryAllen
      Originally Posted by ppcmanager View Post

      I agree with the part about appealing using an established account. Although if the account/ads were for one of their "not allowed" verticals, then you may still not get a reply.
      I made this when all my ads are within their guidelines.
      Otherwise, the possibilities are endless.
      BA,
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  • Profile picture of the author ooND
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  • Profile picture of the author MediaDon
    can anyone confirm if this is still working?
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    • Profile picture of the author banwork
      This is still working! I just got an email in May 2014 saying these steps worked to get an account reopened.
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      Thank you to the 400+ warriors that chose to buy my Facebook WSO granting lifetime access to my Udemy course!

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  • Profile picture of the author marketing2015
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    • Profile picture of the author topcaller
      Thanks to all who have posted here. My ads account was disabled on my very first ad!

      It wasnt in any of the bad verticals like dating or Biz Op it was an ad to a Teespring campaign.

      I have appealed but have not heard anything in 3 days.
      Signature

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      • Profile picture of the author banwork
        It seems the first ad is the most likely place your account gets disabled. It seems Facebook is the most strict with new accounts and will tolerate some offenses out of an older account.
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        Thank you to the 400+ warriors that chose to buy my Facebook WSO granting lifetime access to my Udemy course!

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  • Profile picture of the author PrincessJasmine
    I am on my 3rd account and I still got banned. Zero success yet! OMG
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  • Profile picture of the author mbah owl
    Hello sir Barry..
    My account has ben disabled from facebook today.
    and i really really prustasted about it..
    i have a question:
    Is it safe, using 1 laptop to logins more than 2 facebook account ads?
    whether to use a different browser or use a different account user on my netbook?
    note:
    i just have one laptop and 1 ip/internet connection and my brother have facebook account with credit card on it..
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  • Profile picture of the author joshsiaw
    Thanks for the post. I just had my account banned and was looking for info on people who have successfully gotten their accounts reinstated.

    I already did one appeal but didn't maximize it to really push for my case. I'm going to try again after reading through a few more guides so hopefully I have a good ending like yours.
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    • Profile picture of the author kristy31
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      • Profile picture of the author kompasbend
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