So Many Clicks But no Order!

14 replies
Hello

I started different campaign on Facebook about my clothing brand, so many click and feedback I get. But I don't receive any order.

can anyone check my facebook and webshop and give me some suggestion please?

My webshop:
Rayan Clothing | Rayanclothing.com

My Facebook:
https://www.facebook.com/rayanclothing

regards
#clicks #order
  • Profile picture of the author Sgt Kraut
    Your Facebook page looks very good, I doubt the problem is there.

    The problem with your website is that not all links work like expected. Let's imagine I found your shop. Website and clothing look nice. Before I order I want to know a bit more about your shop to see if it's a serious business.

    I click on "About us" and nothing happens. I click on the credit card symbol and nothing happens. I click on "Orders & Requests" in the footer and Firefox displays a warning "This connection is untrusted".

    You should either remove these kind of links or make them work. Otherwise it will instantly make the visitor think this site is not professional.
    {{ DiscussionBoard.errors[9087789].message }}
    • Profile picture of the author aghahamidgol
      Originally Posted by Sgt Kraut View Post

      Your Facebook page looks very good, I doubt the problem is there.

      The problem with your website is that not all links work like expected. Let's imagine I found your shop. Website and clothing look nice. Before I order I want to know a bit more about your shop to see if it's a serious business.

      I click on "About us" and nothing happens. I click on the credit card symbol and nothing happens. I click on "Orders & Requests" in the footer and Firefox displays a warning "This connection is untrusted".

      You should either remove these kind of links or make them work. Otherwise it will instantly make the visitor think this site is not professional.
      I agree about static pages, I will make them ok as soon as possible. about that error you told me I got SSL from godaddy and i think you wont get untrusted warning anymore.

      thanks for the feedback and help.
      {{ DiscussionBoard.errors[9087834].message }}
      • Profile picture of the author Justin Ford
        Originally Posted by aghahamidgol View Post

        I agree about static pages, I will make them ok as soon as possible. about that error you told me I got SSL from godaddy and i think you wont get untrusted warning anymore.

        thanks for the feedback and help.
        I think you can solve your problem as soon as possible. I am also see this problem. And for this reason another person can't give any order from your website. Your website looking good.
        About "untrusted warning" message i think it may be hosting problem. You can check it as soon. When you correct your all problem then you can doing SEO work with your website. Then i think you can get more traffic and more sales leads.
        {{ DiscussionBoard.errors[9088723].message }}
    • Profile picture of the author darkc0de1
      Originally Posted by Sgt Kraut View Post

      Your Facebook page looks very good, I doubt the problem is there.

      The problem with your website is that not all links work like expected. Let's imagine I found your shop. Website and clothing look nice. Before I order I want to know a bit more about your shop to see if it's a serious business.

      I click on "About us" and nothing happens. I click on the credit card symbol and nothing happens. I click on "Orders & Requests" in the footer and Firefox displays a warning "This connection is untrusted".

      You should either remove these kind of links or make them work. Otherwise it will instantly make the visitor think this site is not professional.
      This is a good advice. Maybe you can put the About US on the top and add a page for comments about your previous customers.

      "This website is really good. Is this a real deal? Where can i find links and reviews about this site?"

      Something like that.
      {{ DiscussionBoard.errors[9087936].message }}
  • Profile picture of the author Sgt Kraut
    I love to help!

    I just checked and I still receive the warning when I click on "Orders and Returns".
    {{ DiscussionBoard.errors[9087858].message }}
    • Profile picture of the author aghahamidgol
      Originally Posted by Sgt Kraut View Post

      I love to help!

      I just checked and I still receive the warning when I click on "Orders and Returns".
      can you please tell me if you click on account or register you get the same or not?
      its only on Orders and returns ?
      {{ DiscussionBoard.errors[9088958].message }}
      • Profile picture of the author Sgt Kraut
        Originally Posted by aghahamidgol View Post

        can you please tell me if you click on account or register you get the same or not?
        its only on Orders and returns ?
        Yes, I also get the same warning when I click on "My account" and "Log In". I'm sure that this hindered many people from buying something at your shop.
        {{ DiscussionBoard.errors[9090471].message }}
  • Profile picture of the author aghahamidgol
    Originally Posted by JCorp View Post

    So many variables... I'd like to see more stats; actual amount of clicks, reach, CTR, what kind of ad was it (PPE, CTW, etc.), where are you sending the traffic, are you collecting any data (emails, phone #, etc.).

    There's so many variables to consider here... I'm not sure if you're sending traffic to a landing page or not... but if not, try doing that... try setting up a compliant squeeze page so you can collect leads and then start measuring how many visitors subscribe... instead of measuring clicks to sales... which isn't bad, but it's all about making tweaks, testing and optimizing and seeing what works for you.
    I asked user to register and we will surprise you, about 210 people registered. total reach of this post promotion on facebook is about 70.000. I had 561 click on my link which was forwarding users to registration form with gift motivation.
    {{ DiscussionBoard.errors[9088962].message }}
  • Profile picture of the author sociafly
    Both your Facebook page and webshop looks fine, however your shop design might lack a bit of call-to-action? This is a typical issue when using Magento with some free or paid all-round template. I can't really put my finger on the problem, there is just something with this kind of template that I suspect make a lot of visitors move on without buying.

    Have you tried to run a campaign for a specific product in your shop instead? If it turns out that you get a better conversion on this (well, anything will be better than 0 conversion), it might be a signal that your front-page lack some call-to-action.
    Signature
    {{ DiscussionBoard.errors[9092763].message }}
    • Profile picture of the author aghahamidgol
      Originally Posted by sociafly View Post

      Both your Facebook page and webshop looks fine, however your shop design might lack a bit of call-to-action? This is a typical issue when using Magento with some free or paid all-round template. I can't really put my finger on the problem, there is just something with this kind of template that I suspect make a lot of visitors move on without buying.

      Have you tried to run a campaign for a specific product in your shop instead? If it turns out that you get a better conversion on this (well, anything will be better than 0 conversion), it might be a signal that your front-page lack some call-to-action.
      Can you please give me some example about call-to-action? what you mean exactly by that?

      I got order from other sites ( 3rd part companies who sell my tshirts online and get commission) but why I can not sell on my own?
      {{ DiscussionBoard.errors[9092954].message }}
  • Profile picture of the author Sgt Kraut
    Call-to-action refers to something like "Click here to order", "Order our shirts now", "Register your account today" etc.
    {{ DiscussionBoard.errors[9093162].message }}
  • Profile picture of the author Mogaz
    yeah the facebook fan page is good. you need to work on your website
    {{ DiscussionBoard.errors[9097280].message }}
  • Profile picture of the author prashantk7
    The About us is still dead. That should be fixed. Your FB page is good. Try a referral system with your existing customers, where if they can get new customers to sign up, you reward them. That might help with traffic and sales too.
    Also I'd recommend you using Google Analytics or another tracking software, so that you can get a better idea of where exactly people are dropping out of your sales funnel. It's a really useful way to understand where you can optimize your site for better sales.
    Signature

    Learn How To Set Up Your Business Online At OnlineBusiness.org

    {{ DiscussionBoard.errors[9097690].message }}
  • Profile picture of the author Ricardo Furtado
    That is a real neat FB page you have there.

    Frankly, I like your website too.

    Since how long have you had the site?

    Perhaps it will take some time for people to get used to it and start buying.

    Just my 2 bits.

    All the best. Regards.
    Signature

    Ricardo Furtado

    {{ DiscussionBoard.errors[9097705].message }}

Trending Topics