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Unread 7th Mar 2012, 09:53 AM   #1
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[WANTED] IM Customer Support Assistant
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Hey there,

If you're an individual that's dedicated to customer support and looking to get involved in a very successful online business, then we want to hear from you!

We're looking for EXPERIENCED warrior's with the following skills:
- pays attention to detail
- caring
- excellent customer service skills
- a real peoples type of person
...and last but not least has knowledge in the IM Space!

Your role will include ongoing customer support through tickets, email and general administrative tasks. Ideally you will also have previous experience working within a support role and familiar with the ZenDesk support system.

We need someone to work 2 hours per day, 7 days a week - One hour in the beginning of the day, one hour at the end of the day, although we can be a little flexible with the times.

NOTE: our main focus is customer satisfaction and retention, we want someone that is focused 100% on both of these. Plus, as long as everyone gets a response/resolution within 24 hours, I'm happy!

On another note we are about to relaunch a NEW product so (roughly 21 days from now) we're going to be needing more hours, which we will of course pay you for.

This is a great opportunity for someone looking to work from home and become part of a very successful virtual team, however we only want to work with the best.

So if you think this sounds like you then please go ahead and shoot me a PM today.

Please include your previous experience + expected salary.

We look forward to hearing from you soon ;-)

Cheers,

Colin

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Unread 7th Mar 2012, 02:58 PM   #2
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Re: [WANTED] IM Customer Support Assistant
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Hello ColinChia,
I am from the customer service industry having 8 years of experience. I have multiple domain knowledge, phone etiquette and exceptional customer handling skills. Experience in handling customers via email and chat for Demon Internet, BT, SBC global, AT&T ( for USA ). I can handle this job effortlessly and since customer service is my passion I can excel in this responsibility.
Note : I cannot PM yet, would appreciate if you ask me to add you as a skype contact.
Thank you.
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Unread 7th Mar 2012, 03:15 PM   #3
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Re: [WANTED] IM Customer Support Assistant
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Colin I sent you a PM but I don't have the Zen Help desk experience you asked for. Would still like to help for the experience.

Brian

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Unread 7th Mar 2012, 06:40 PM   #4
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Re: [WANTED] IM Customer Support Assistant
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I have sent you a pm.
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Unread 7th Mar 2012, 09:00 PM   #5
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Unread 8th Mar 2012, 06:25 PM   #6
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Re: [WANTED] IM Customer Support Assistant
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All PM's have been responded to

There is more than one position for "customer support" available so make sure you message me if you are interested.

I look forward to hearing from y'all soon!

Cheers,

Colin

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Unread 10th Mar 2012, 11:15 AM   #7
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Re: [WANTED] IM Customer Support Assistant
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Hey there,
I'm a Virtual Assistant, I can help you!
Look forward to hearing from you.

SEO Staffs Virtual Assistant will save you both time and money.
Victor.seostaffs@gmail.com.
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Unread 10th Mar 2012, 12:39 PM   #8
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Re: [WANTED] IM Customer Support Assistant
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Hey,
I sent you a private message.
Thanks

Domain and Hosting Services
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Unread 11th Mar 2012, 02:35 PM   #9
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Re: [WANTED] IM Customer Support Assistant
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Hi Colin,

I am a virtual assistant located in 'sunny' South Africa and my main area has been assisting internet marketers with customer support.

I currently have slots available, but am unable to PM you, please contact me on bev@herodesk.com

Thanks

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Unread 11th Mar 2012, 04:41 PM   #10
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Re: [WANTED] IM Customer Support Assistant
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Hi Colin!

This is Investor17.

I am very delighted to know that you are looking for . I would be the best
candidate for this position. I finished 2 tertiary courses. Having finished two courses, I might say, I have a bit of knowledge in sorts of things and that I could converse or share my ideas very well.

I worked as a Customer Service for for an internet marketing company. Daily task is to answer tickets and email inquiries from our members. To properly determine the functionality of the software that the company has and to make, duplicate and report the bugs accordingly.

I have an experience in working at the Zendesk platform.nI worked as a Technical Support for the time tracking software application. It is a time management software that was develop mainly to monitor workers' task accomplishments.

I have 3 years work experience as a customer care with up-sales for Sprint Telecommunications, US based cellular phone company. I have my personal experience as well in working as a freelance Nurse receptionist from home. The work generally involves pre-screening, monitoring and conducting medical background of patients and study participants..

With the length of my work experience,you are assured that I have all the necessary skills needed for this job. Furthermore, for me, there's nothing more important in a business than your customer and have their issues resolved. 100% issue resolution.

I am very professional when it comes to work. You'll see me on my job always on time and even goes beyond that. I am sure you'll find that out yourself once I got hired. Having worked as a home based agent before, I made sure that I have
an excellent working condition. I have my own room decicated for working. I even have a back-up computer and a back up DSL connection to make sure that I would be available all the time. If my performance would serve you well, we can have a full-time, long-term work relationship.

I am independent and a driven person. I could easily learn any task assigned to me.
I am driven to succeed and I am very determined to get this job.

Expected Salary Rate: $6.00/hour

email: virtualagent2012@gmail.com

Thanks!

(Sorry, can't send PM yet)
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Unread 20th Mar 2012, 06:18 AM   #11
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Re: [WANTED] IM Customer Support Assistant
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Dear Sir Colin,

Allow me to post my application here since my post unable to send you a pm.

I work online since 2009, and been working at vccandbank.com as costumer support up to present. Daily jobs are email response, live support, order processing and all papers works.

I work 7 days a week, 12 hours a day.

I am willing to undergo training as needed. I shall wait for your kind response.

Truly,

Ramer

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Unread 28th Apr 2012, 07:54 AM   #12
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Re: [WANTED] IM Customer Support Assistant
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You can count on Me. Please PM or shoot me a mail at bimoljittoijam@gmail.com for more information.
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