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Unread 6th Oct 2012, 03:15 PM   #1
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Virtual Customer Service Assistant
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Job Description


POSITION TITLE: Virtual Customer Service Assistant
NON-EXEMPT: Non-Exempt/Part-time with option of Full-time

JOB OVERVIEW: Customer service assistant that goes above and beyond to meet customer's demands, resolve all issues customers might have, take the initiative to organize our support desk and give recommendations on how we can better serve our customers by performing the following tasks:

POSITION DESCRIPTION:
· Organization of current help desk (Kayako)
· Recommendations to make help desk more efficient and effective
· Email Support to our customer base (password resets, new purchase set-up and registrations, plug in and software support, bonus delivery, and installation and application issue resolution)
· Organize email system
· Data Entry
· Conducts research and compiles data
· Misc. administrative tasks
· Posting on YouTube, blogs, and Social media
· Maintains calendar and coordinates scheduling of appointments in Google Docs
· Takes notes and action items during meetings
· Creates and maintains various databases and spreadsheet files.
· Reads and filters incoming emails, submissions, and proposals in order to determine their significance
· Performs other duties as assigned.

SKILLS/EXPERIENCE:
· Must have a solid High Speed Internet Connections and based in United States with proficient English
· Working knowledge of MS Office, Word, Excel, Power Point, Google Docs, Wordpress, and WP Plug ins
· Excellent spelling and grammar
· Expert in Social Media outlets as: YouTube, Facebook, Blogs
· Knowledge of Internet Marketing terms and SEO
· Experience with Kayako Help Desk (This is negotiable if you have experience in another quality support desk platform)
· Html knowledge (even basic) preferred
· Familiar with Go To Webinar preferred
· Basic knowledge of Wishlist or Kajabi preferred
· Excellent written and verbal communication skills and the ability to interact professionally with other departments and outside contacts.
· Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
· Good judgment and decision making abilities.
· Ability to interact professionally with all levels of the organization.

EDUCATIONAL REQUIREMENTS:
· Typing speed of 25 wpm
· Administrative and customer service experience preferred.
· Internet marketing computer experience desired; or equivalent combination of education and experience


The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements
· Hearing sounds at normal speaking levels with or without correction.
· Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Language Skills
· Ability to effectively present information and respond to questions.
· Expressing or exchanging ideas or instructions by the spoken word.


Please Send your Resume to HR@ProsperityPublishers.com
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Unread 7th Oct 2012, 12:27 PM   #2
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Re: Virtual Customer Service Assistant
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Just sent an email !
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Unread 8th Oct 2012, 12:12 AM   #3
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Re: Virtual Customer Service Assistant
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Heather,

I would recommend Bev Mans without a hesitation. I will let her know about this thread but in the meantime you can take a look at her website: HeroDesk.co.za - Virtual Assistant Services

Di

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Unread 8th Oct 2012, 07:21 AM   #4
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Hi

Just sent an email to you via venicedzine@hotmail.com

Thanks
Kf
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Unread 8th Oct 2012, 08:59 AM   #5
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Originally Posted by boilingstocks View Post

Just sent an email !
THank you! I will be reviewing today
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Unread 8th Oct 2012, 08:59 AM   #6
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Re: Virtual Customer Service Assistant
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Originally Posted by DianaHeuser View Post

Heather,

I would recommend Bev Mans without a hesitation. I will let her know about this thread but in the meantime you can take a look at her website: HeroDesk.co.za - Virtual Assistant Services

Di

Thank you I really appreciate the recommendation
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Unread 8th Oct 2012, 09:00 AM   #7
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Re: Virtual Customer Service Assistant
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Originally Posted by worldprime View Post

Hi

Just sent an email to you via venicedzine@hotmail.com

Thanks
Kf
Thank you I will be reviewing today
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Unread 8th Oct 2012, 11:49 AM   #8
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Re: Virtual Customer Service Assistant
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Added you on skype !
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Unread 10th Oct 2012, 03:48 AM   #9
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I have sent you an email. kindly check it and reply back for immediate response.
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Unread 11th Oct 2012, 09:02 PM   #10
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Re: Virtual Customer Service Assistant
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Pm sent and skype added

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Unread 12th Oct 2012, 05:46 AM   #11
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Re: Virtual Customer Service Assistant
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Must be based in the US?
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Unread 18th Oct 2012, 06:36 AM   #12
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Re: Virtual Customer Service Assistant
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are you looking for online and native US person,or any one can apply

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Unread 18th Oct 2012, 12:58 PM   #13
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Re: Virtual Customer Service Assistant
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You mention taking notes at meetings, does this require the applicant to be physically available for meetings?

Ritzy
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