[Beverley]

My client is looking to hire an additional person to do technical support:

.................................................. .................................

We're a very small Internet Business, and among other things we offer software (Word Press and desktop apps) mainly for Market Research and Traffic Optimization.

To expand our business, we're looking for a friendly, smart and dedicated technical person to help us with development and technical support.

Essential Qualifications:
• Technical background or strong technical understanding
• Native English or comparable English skills
• You're polite and friendly. We don't put up with rude customers, but we expect our support to always be polite and professional.
• Very good communication skills. Customer background varies, and so does their grasp of the English language. Sometimes figuring out what they want, and explaining things in terms the customer can understand, requires very good communication skills.
• Ability to work each day Mon to Fri (tickets need to be done daily), and be able and willing to stay in touch with us daily. We offer flexible hours, but you need to take care of support tickets at least once per workday.
• You're reliable. If you can't be around for whatever reason, you let us know as soon as you can so that we can plan. If you can't handle all the work we gave you, you let us know asap so that we can assign it to somebody else. And we can trust you to handle tickets with the goal to make the customers go "wow" about our business.
• You got a brain and are willing to use it. ;-) seriously, though, common sense, pro-activeness and active thinking are required. If you just want an easy job where you follow detailed instructions, please don't apply
• Ability to communicate with us in our time zone (we're on UK/European time)
• Willing to work with us on a long-term basis. Nothing's for sure in life, but you should at least have the general plan to stick with us for a while.

Desirable Qualifications:
• Experience with Windows Apps (.NET applications)
• Customer support experience
• A basic understanding of internet marketing (e.g. SEO, backlinking, niche blogs) helps to understand customer questions, and to phrase things to them

Your Tasks:
Your main task will be:
• Technical support (e.g. explain how to use software; find out what exactly is wrong and investigate or write the problem down in a clear way so that programmer can fix it)
Depending on your skills and background, and on how things are developing when you work for us, you could get more responsibility over time. Since we're a small team, we might also ask you to help out with other tasks occasionally.

Work Environment:

• We're a small team of mostly part-time staff, located in different countries
• You will work from the luxury of your own home
• Regular communication with us via Skype (text and voice) and email
• Flexibility (we know life happens sometimes, and as long as you communicate that clearly, we're doing our best to be flexible. On the other hand, we expect you to do your best to be flexible when we have peak times e.g. during a product launch)
• You'll be paid via a weekly Paypal mass payment. And we need an invoice (e.g. as PDF file) from you to process the payment.

Send your application to recruitment [[AT } } addictivetext [[DOT } } com -- strictly NO PMs in reply to this ad!!

In your application, let us know why you want to work with us. Please also include your time zone and hourly rate, and any relevant skills/experience.

We're looking forward to your application!

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[rr1455]

Yes,
Interested Tell me about the pay so I can see if it world be worth my time.
Roger

[harrydog]

Hi Beverley
I have sent you an email with my application, can you let me know if you received it.
Many thanks in advance
Mark

[peterwrites]

Hello Sir,

I've just forwarded my application to the email supplied.

Thanks.

[Buzzin]

It's been a few days, and no reply from these people; seems like a waste of time.

[freelanceronline]

I have been in this industry from last 4 years and have your desired skills. done work with plenty of support work as well. PM me if you are still looking. will send you details.