New See and Hear Help Desk Software

rhj12345 · 30th Aug 2017, 04:26 PM

Hello all,

My developer and I have, for the last year been working on an idea to create a better help desk.

Our software will allow an end user to show his screen in real time and record his or her voice at the same time using a cell phone or desk phone. Our software then makes a perfect video for you to review in your dashboard. You can now see and hear what the end user is having a problem with on their computer. NO, the end user does not need a microphone like other software. We make it work through the phone. Then you get to review the video and decide if you want to fix it on your end or call the end user. Saves time.

If you fall under one of this area's, you may want to give it a trial.

Computer tech that supports one or more companies.
Software developer with one or more products.
You make training videos for your company.

This software could really help you save time and with your own online dashboard you can organize and respond to user created video’s that come in as trouble tickets or just manage your own videos. All videos can be download so you can upload them on YouTube.

Please check out our website.

Video Help Ticket

Rob Jones
Accurate Computer & Network Technologies, Inc.

rhj12345 · 30th Aug 2017, 05:25 PM

Let me know if you all have any questions.

marketingstatic · 23rd Sep 2017, 07:33 AM

So my question is what software are you recommending if the end user needs you to remote in and do the fix?

rhj12345 · 25th Sep 2017, 06:40 AM

I have software setup already for my clients. But if you don't have that, use the FREE www.AnyDesk.com software.

User downloads it on there end and you on your end. Free and works great.

Hope this helps.

30th Aug 2017, 04:26 PM	#1
rhj12345 The Other Rob Jones War Room Member Join Date: 2009 Location: Arvada, CO Posts: 263 Thanks: 141 Thanked 64 Times in 48 Posts Blog Entries: 3	New See and Hear Help Desk Software Share on: Hello all, My developer and I have, for the last year been working on an idea to create a better help desk. Our software will allow an end user to show his screen in real time and record his or her voice at the same time using a cell phone or desk phone. Our software then makes a perfect video for you to review in your dashboard. You can now see and hear what the end user is having a problem with on their computer. NO, the end user does not need a microphone like other software. We make it work through the phone. Then you get to review the video and decide if you want to fix it on your end or call the end user. Saves time. If you fall under one of this area's, you may want to give it a trial. Computer tech that supports one or more companies. Software developer with one or more products. You make training videos for your company. This software could really help you save time and with your own online dashboard you can organize and respond to user created video’s that come in as trouble tickets or just manage your own videos. All videos can be download so you can upload them on YouTube. Please check out our website. Video Help Ticket Rob Jones Accurate Computer & Network Technologies, Inc.

30th Aug 2017, 05:25 PM	#2
rhj12345 The Other Rob Jones War Room Member Join Date: 2009 Location: Arvada, CO Posts: 263 Thanks: 141 Thanked 64 Times in 48 Posts Blog Entries: 3	Re: New See and Hear Help Desk Software Share on: Let me know if you all have any questions.

23rd Sep 2017, 07:33 AM	#3
marketingstatic CoachWarrior War Room Member Join Date: 2009 Location: Council Bluffs Iowa Posts: 364 Thanks: 138 Thanked 56 Times in 51 Posts Blog Entries: 1	Re: New See and Hear Help Desk Software Share on: So my question is what software are you recommending if the end user needs you to remote in and do the fix?
	Happy new Year 2019

25th Sep 2017, 06:40 AM	#4
rhj12345 The Other Rob Jones War Room Member Join Date: 2009 Location: Arvada, CO Posts: 263 Thanks: 141 Thanked 64 Times in 48 Posts Blog Entries: 3	Re: New See and Hear Help Desk Software Share on: I have software setup already for my clients. But if you don't have that, use the FREE www.AnyDesk.com software. User downloads it on there end and you on your end. Free and works great. Hope this helps.