[John Coates]

Hi Warriors

I'm a British ex pat living in Barcelona, Spain and I'm a Virtual Assistant
specializing in providing a quality Customer Support Service.

I am in a situation where I am now looking to take on additional clients
who require someone to manage their Customer Service Support Desk.

For 9 years up to 2009 I was working for an international financial
institution providing high level customer support, initially to the UK market
(including a wide variety of nationalities) and then to a wider European
market.

During the last two years I have been actively involved in internet
marketing. My main focus has been managing customer support desks,
dealing with refunds, cancellations, product queries and other general
enquiries typical to a support desk.

These queries are dealt with via email, Kayako support suite and osTicket.
With my experience, I'm confident I can manage other support software.

I honestly get great satisfaction from solving customers' queries, and my
personal clients and their customers have indicated their satisfaction with
the level of support I provide.

Honesty is an important aspect for me as far as customer support is
concerned.

With that in mind, let me say up front, I don't personally do SEO, link
building, forum posting, article writing, etc. If you require these services
as part of a package, I have experience of managing projects and I will
manage outsourcers.

But again I stress, Customer Support is my strength, my expertise and my
main focus. I'm good, very good, at working with customers.

I genuinely care about providing a high level of customer service and I'm
sure I could contribute much to your Support Desk.

Any leads will be much appreciated and my fees are open to negotiation.

For more details I can be contacted via

• a PM,
• Skype (john-a-coates)
• my own Support Desk ( osTicket :: Support Ticket System )
• preferably by mail - john(at)john-coates.com

I look forward to an opportunity to work with you.