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HELP DESK - CREATE TICKET

by WarriorForum.com Administrator
49 replies
  • SUPPORT
    • |
For Help, Please create a ticket > HERE

And our Warrior mods will get back to you within estimated 48 hours.

- Please provide all details, links and original documents.

#create #desk #ticket
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  • Profile picture of the author marcromero
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  • Profile picture of the author Kay King
    CREATE a ticket as stated above - use the 'contact us' link at the bottom of each page under 'more info'.


    All threads must be approved before they appear and ad threads may take up to 3 days for approval. READ the rules for the Marketplace and you will see that info listed there.


    Ad threads from 12 hrs ago are NOT going to be approved as yet. STOP re-posting the threads over and over - it will slow down rather than speed up approval. Patience is the key.


    kay
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    • Profile picture of the author mubashirshakoorgodha
      I want know that what is the right to post reply. I've tried to reply 2 or more posts but moderator removed my posts. I don't know. The reason he is mentioning below is "False location listed"
      What does it mean? And what is the right location to reply a post??
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      • Profile picture of the author Mark Singletary
        Originally Posted by mubashirshakoorgodha View Post

        I want know that what is the right to post reply. I've tried to reply 2 or more posts but moderator removed my posts. I don't know. The reason he is mentioning below is "False location listed"
        What does it mean? And what is the right location to reply a post??
        Maybe this reminder will answer your question? https://www.warriorforum.com/main-in...-reminder.html

        Mark
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      • Profile picture of the author WF- Enzo
        Administrator
        You must not use a fake location (e.g. IP address is in London but location indicated on profile is Hawaii).

        We do this to minimise spam and other fraudulent activities.

        Originally Posted by mubashirshakoorgodha View Post

        I want know that what is the right to post reply. I've tried to reply 2 or more posts but moderator removed my posts. I don't know. The reason he is mentioning below is "False location listed"
        What does it mean? And what is the right location to reply a post??
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      • Profile picture of the author Frank Donovan
        Originally Posted by mubashirshakoorgodha View Post

        I want know that what is the right to post reply. I've tried to reply 2 or more posts but moderator removed my posts. I don't know. The reason he is mentioning below is "False location listed"
        What does it mean? And what is the right location to reply a post??
        It's quite simple. When you attempted those previous posts, you had your location listed as USA, even though you were posting from Pakistan. Although listing a location is not compulsory, some members use fraudulent locations in order to deceive.

        Now that you've corrected your location, as long as your posts remain within the forum's guidelines, there shouldn't be a problem.
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      • Profile picture of the author DWolfe
        Originally Posted by mubashirshakoorgodha View Post

        I want know that what is the right to post reply. I've tried to reply 2 or more posts but moderator removed my posts.?
        You should go and read the rules here, especially number 7 https://www.warriorforum.com/main-in...-general-rules.
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    • Profile picture of the author Frank Donovan
      Originally Posted by antosco View Post

      I upgrade to War Room Member, but when I try to access some thread, I get a warning "I do not have permission to access this page".
      I see you've posted in the War Room, so you have access. Were you trying to view an archived or no longer available thread?
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  • Profile picture of the author Kay King
    I found it quickly.


    Click on your user name and from the drop down click on 'find more posts by'....and you'll find it.
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  • Profile picture of the author Kay King
    Sounds like you missed reading the WSO rules...clearly states 72 hrs to approval. Approvals are on business days - not weekends. Patience. Admin will contact you when they have reviewed the WSO.
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    • Profile picture of the author afrikgold
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      • Profile picture of the author Mark Singletary
        Originally Posted by afrikgold View Post

        It's more than 6 days now without a response from the team...


        There is no response to the tickets also...


        I don't understand
        I would say it's because of the holidays. Please be patient for a few more days until the first of next week.

        The admin staff that handle the marketplace now are different than years ago in the sense that the new admins have office hours/holidays, etc. just like a regular job. Before it was all done by volunteers working from home.

        Mark
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  • Profile picture of the author Kay King
    https://www.warriorforum.com/warrior...l#post11639091


    Is that the ad you are asking about? It's live in classified section.
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  • Profile picture of the author Kay King
    If an offer is deemed to be unsuitable for a WSO (unique product created by the seller and offered at a special price, for example) - admin will put that offer in the classified section instead.


    In this particular case - the income 'prediction' would keep it out of the WSO section (my educated guess). As for why you still see 'pending' - no idea.


    I thought sellers were contacted when ads were approved or moved - but maybe that's a change I missed, too.
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  • Profile picture of the author Shawn Arms
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    • Profile picture of the author WF- Enzo
      Administrator
      Feel free to send me a PM.

      Originally Posted by Shawn Arms View Post

      Did ya'll fill out the support ticket on Freelancer.com. For some reason that site is not working either.
      Why has there been no way to contact anyone.
      I hit the contact button- goes to freelancer.com - the drop down box to choose them does not work on any system from Iphone to Mac to PC. How can you put in a ticket if hte drop down doesn't work?
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  • Profile picture of the author Kay King
    Shawn - sent you a PM with contact info that should help
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  • Profile picture of the author Kay King
    keesboer -


    Your new thread was moved to the SEO section by a moderator.



    https://www.warriorforum.com/search-...-searches.html



    To find your own posts here...click on your user name or on 'user cp' above and click on ' all posts by'... learn to navigate the forum by exploring the "UserCP'.


    All posts are moderated before they 'go live' so the delay may have been confusing to you.
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  • Profile picture of the author Kay King
    Find the receipt where you paid for it and try to get a contact from there. The forum does not keep a record of individual purchases. You could also contact the seller through his profile here or post in the sales thread you purchased from and ask him to contact you.
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  • Profile picture of the author Kay King
    If you would stop posting long enough to READ THE FORUM RULES you would know all ad threads must be approved before they are visible to members here.


    It can take 2-3 days - or more on occasion. You placed the ad TODAY so you'll need to wait for approval. Perhaps use the time to read the rules of the marketplace and of the forum discussion sections.
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  • Profile picture of the author Kay King
    We don't delete accts on demand. However, when you stop logging in to the acct it will quickly 'disappear' as new posts/threads push it down in the archives.


    Your previous posts were in 2017 and those threads are CLOSED to new posts. Had you not logged in today, unlikely anyone would have seen those old posts.
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  • Profile picture of the author Kay King
    You joined TODAY - you placed two ads TODAY


    Seems you did not read the WSO Marketplace rules that tell you how ads are approved - and what the time line is.
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  • Profile picture of the author Jason Clay
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    • Profile picture of the author Mark Singletary
      Originally Posted by Jason Clay View Post

      The dropbox for "Department" doesn't work. How can I file a support ticket? I've been a member here since 2009 but I am no longer able to create a new thread. I haven't logged in for over a year so I'm not sure what rules I may have violated.
      Welcome back!

      Ignore the department drop down and leave it at General.

      All new threads are pre-moderated and sometimes it takes awhile.

      You can read the rules here, here, and here.

      Mark
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    • Profile picture of the author Frank Donovan
      Originally Posted by allinaffiliates97 View Post

      Help I'm having trouble posting
      Care to elaborate? What kind of trouble? Which section - the marketplace or the forum? Thread or post?
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  • Profile picture of the author Kay King
    IF you purchased a product that was featured in a paid ad thread here (such as a WSO) - first you post in the thread you bought from.

    You can report that seller/thread using the 'red triangle' if someone is selling here and not honoring the guarantee they made on this forum. Since you have not posted here since 2018 - no one knows what seller or product you are referring to.

    If you report the seller you need to prove you purchased, when you purchased, etc - so that Admin can verify there was a guarantee and that the product was sold on this forum.
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  • Profile picture of the author Kay King
    Hi Chris - The approval process has changed quite a bit in recent years.


    The rules say 72 hrs to approval - but it's sometimes longer than that. Approvals are not 24/7 as they used to be - but weekdays only - and support tickets don't seem to be answered at times. I don't understand it, but it happens.


    I'm a moderator but don't work with the marketplace approvals...I can see your post is listed as 'paid, waiting for moderation' so I would assume you'll get approval at beginning of the week.


    kay
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  • Profile picture of the author billwide
    I already sent. Have a problem to post in my blog, return an 403 error... =(
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  • Profile picture of the author minted1
    Hi there,

    I have created a Live webinar for launch as an WSO,, and also a classified ad,, last monday and paid for both ! the Live webinar is on tuesday the 30th Novenber, with which i thought was Plenty of time to spare to collect plenty of registrations to put on the webinar Live for the warrior forum community , as it would be one of the most beneficial and very educational for them, i am still waiting for them to go live.... they are Both still in the waiting for moderation section Please jay hastings was supposed to be doing this Free Webinar for ,,,, so it looks like i won't even be getting the Weekend Eyeball on it !!

    can Someone Please Please Help Me ! I have been a Warrior Forum Advocate for years I could really do with this sorted before the weekend Please , i have emailed Kay King and Enzo,, but no reply,, regards M!
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    • Profile picture of the author Frank Donovan
      Originally Posted by minted1 View Post

      can Someone Please Please Help Me ! I have been a Warrior Forum Advocate for years I could really do with this sorted before the weekend Please , i have emailed Kay King and Enzo,, but no reply,, regards M!
      Not sure you'll get a response from Admin until after the weekend, but I can see your WSO is live. You can find it on the first page of the WSO section - however, it's unreadable in the existing format.

      I've posted about this in the mods forum, but in the meantime, you might want to try reformatting the text yourself.
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      • Profile picture of the author minted1
        Hi Frank
        thanks for your reply, yeh i can see that,, it looks Aweful, !
        i updated it as soon as i saw it,, ( who's gonna sign up using that !
        so i made the changes and now it is waiting for Re approval,
        and i still have a classified that is waiting for approval,
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  • Profile picture of the author Kay King
    I have paid 20$ for WSO. but still showing Awaiting payment. please check and let me know.

    If you READ the WSO rules you know ad threads are not 'instantly approved' - they can take several days before they go 'live'.



    YOUR WSO will not work as it is...this is how it looks:


    h2 class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 13px; line-height: normal; font-family: 'Helvetica Neue';"><span style="font-family: 'Helvetica Neue';">[size= 13px]Wordpress Design & Development- 100% Satisfaction Guarantee[/size]</span>[/size]
    <p class="p1" style="margin: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: norm

    Did you copy/paste from Word or other html doc? The forum is in bbcode so you need to use the forum advanced editor perhaps. If your WSO were approved as it is it would not work well.
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  • Profile picture of the author kursat
    I am going in circles with some basic problem at my account...Created new ticket SZKA-2393-IYIL but need someone to really help.

    My warrior for hire page mistakenly listed as a WSO on my offers and I can not edit it. Also need direction to open my other offer which is a WSO - how do I repay for this WSO to reopen.
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    • Profile picture of the author WF- Enzo
      Administrator
      I've already explained everything on the ticket, but I'll explain it here again for you:

      • Your for hire thread (https://www.warriorforum.com/warrior...velopment.html) was moved to the WSO section in 2018 by an old moderator, but was moved back to the WFH section by Kay in 2019. Kay's decision to move to the Warriors For Hire remains. Also, your paid thread was posted in 2012, and is almost 2022. Come January 3, we will close your thread and you will have to create a new one.
      • Your WSO (https://www.warriorforum.com/warrior...velopment.html) is way past the 1-year validity rule. Like your WFH thread, your WSO was published in 2012. We have made a few exceptions in the past, but starting Q1 2022 all WSOs older than 1 year will be closed.

      If you have any other concerns, feel free to send me or the mods a PM.

      Stay safe, and happy holidays!



      Originally Posted by kursat View Post

      I am going in circles with some basic problem at my account...Created new ticket SZKA-2393-IYIL but need someone to really help.

      My warrior for hire page mistakenly listed as a WSO on my offers and I can not edit it. Also need direction to open my other offer which is a WSO - how do I repay for this WSO to reopen.
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      • Profile picture of the author kursat
        Originally Posted by WF- Enzo View Post

        I've already explained everything on the ticket, but I'll explain it here again for you:

        • Your for hire thread (https://www.warriorforum.com/warrior...velopment.html) was moved to the WSO section in 2018 by an old moderator, but was moved back to the WFH section by Kay in 2019. Kay's decision to move to the Warriors For Hire remains. Also, your paid thread was posted in 2012, and is almost 2022. Come January 3, we will close your thread and you will have to create a new one.
        • Your WSO (https://www.warriorforum.com/warrior...velopment.html) is way past the 1-year validity rule. Like your WFH thread, your WSO was published in 2012. We have made a few exceptions in the past, but starting Q1 2022 all WSOs older than 1 year will be closed.

        If you have any other concerns, feel free to send me or the mods a PM.

        Stay safe, and happy holidays!
        Yes sure...firstly happy holidays.

        My original question is how do I repay for both my pages and keep them open?
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  • Profile picture of the author Kay King
    WSO's now run for one year and then must be re-submitted. The one you are asking about is closed and many years old.

    I see your 'for hire' and it seems to be active so not sure what problem there is. You posted in it today so it appears to be working.


    Admin (Enzo) manages the Marketplace but may be a day or two for answers as it's a weekend.
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    • Profile picture of the author kursat
      Originally Posted by Kay King View Post

      WSO's now run for one year and then must be re-submitted. The one you are asking about is closed and many years old.

      I see your 'for hire' and it seems to be active so not sure what problem there is. You posted in it today so it appears to be working.


      Admin (Enzo) manages the Marketplace but may be a day or two for answers as it's a weekend.

      How do we resubmit the old WSO?
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  • Profile picture of the author Kay King
    You submit it as a new WSO - if you have testimonials in the old thread you can use those as part of the sales page or add a second post to your WSO for reviews/testimonials.



    There may be another way to renew a WSO - but if so I don't know what it is. Enzo (admin) handles that so might ask him about it.
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    • Profile picture of the author kursat
      Originally Posted by Kay King View Post

      You submit it as a new WSO - if you have testimonials in the old thread you can use those as part of the sales page or add a second post to your WSO for reviews/testimonials.



      There may be another way to renew a WSO - but if so I don't know what it is. Enzo (admin) handles that so might ask him about it.
      He must be busy...I have 2 open tickets in support desk over 5 days now.
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  • Profile picture of the author Kay King
    Forum has been down all day and just began working properly


    Help desk and ads are not often handled on weekend days so anything submitted over a weekend waits till the next business day. However, we are in a holiday week so not sure what the timeline will be this week.

    Don't mean to be rude - I know it's frustrating when you want answers and have to wait... but I doubt much will be processed til after the holiday. I could be wrong but usually this is a slow time of year on the forum.
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    • Profile picture of the author kursat
      Originally Posted by Kay King View Post

      Forum has been down all day and just began working properly


      Help desk and ads are not often handled on weekend days so anything submitted over a weekend waits till the next business day. However, we are in a holiday week so not sure what the timeline will be this week.

      Don't mean to be rude - I know it's frustrating when you want answers and have to wait... but I doubt much will be processed til after the holiday. I could be wrong but usually this is a slow time of year on the forum.
      Should I open a new ticket?

      We now completed 7 days and no answer yet.
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  • Profile picture of the author Kay King
    You are asking the same questions again - that Enzo answered directly above....and in the ticket to you as well. You cannot 'repay and keep them open'. I expect Enzo will post more about this 'update' at the beginning of the new year as it will affect other forum members as well.

    Also, your paid (for hire) thread was posted in 2012, and is almost 2022. Come January 3, we will close your thread and you will have to create a new one
    .

    ...your WSO was published in 2012. We have made a few exceptions in the past, but starting Q1 2022 all WSOs older than 1 year will be closed.
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  • Profile picture of the author Michael Lorenzana
    How do you know if your post is approved or not?
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  • Profile picture of the author Kay King
    You will either see the post on the forum - or get a PM saying it was not approved.
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  • Profile picture of the author lionscity
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    • Profile picture of the author WF- Enzo
      Administrator
      Please send me a PM about this.

      Originally Posted by lionscity View Post

      Hello, I have submitted a WSO but I got charged twice. Would you refund one of my duplicated purchase please? Thank you!
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  • Profile picture of the author Dan Ambrose
    Hi,

    I have been told my WSO needs revising before it is approved as it's "Not a WSO". Not being able to edit it (I can't offer at a different price), I would like a refund of the $179 I paid. However the helpdesk seems to be having some technical issues, so I am asking here where to go?

    Many thanks
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    • Profile picture of the author WF- Enzo
      Administrator
      Sorry for not replying right away - your message was buried in my inbox.

      Please review the marketplace rules, and revise your product listing as needed.

      As a general rule, all payments made to Warrior Forum is final and not subject to refund.

      Originally Posted by Dan Ambrose View Post

      Hi,

      I have been told my WSO needs revising before it is approved as it's "Not a WSO". Not being able to edit it (I can't offer at a different price), I would like a refund of the $179 I paid. However the helpdesk seems to be having some technical issues, so I am asking here where to go?

      Many thanks
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      • Profile picture of the author WF- Enzo
        Administrator
        Thread has been approved under Warrior Classifieds. Thank you.

        Originally Posted by WF- Enzo View Post

        Sorry for not replying right away - your message was buried in my inbox.

        Please review the marketplace rules, and revise your product listing as needed.

        As a general rule, all payments made to Warrior Forum is final and not subject to refund.
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  • Profile picture of the author Kay King
    The threads below may answer your questions to some extent.


    Enzo (admin) manages the Marketplace. You can PM him with questions. First, you might check the threads below - all WSO's must be in compliance.


    https://www.warriorforum.com/main-in...e-vendors.html

    https://www.warriorforum.com/main-in...oderation.html
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    • Profile picture of the author Dan Ambrose
      Originally Posted by Kay King View Post

      The threads below may answer your questions to some extent.


      Enzo (admin) manages the Marketplace. You can PM him with questions. First, you might check the threads below - all WSO's must be in compliance.


      https://www.warriorforum.com/main-in...e-vendors.html

      https://www.warriorforum.com/main-in...oderation.html
      I have reached out to Enzo a few times, however I am yet to get a response. I have been a member of this forum for coming up to 14 years, so I do know the rules on WSOs... however this one, I simply had a brain freeze on.

      I'm hoping that I get a response within the next few days.
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  • Profile picture of the author Marcelflow
    Hi, Marcel here from the Netherlands,
    Why is it so difficult to get in touch with your helpdesk?

    Last Friday On April 29th I paid $20,00 for the publication of my offer but is still "in moderation"
    Therefore I sent 2 tickets for an update but I did not receive any confirmation that my submitted ticket has been received and did not get a reaction.

    Regards,
    Marcel van de Kerkhof
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  • Profile picture of the author Kay King
    Moderation time for any paid thread is 2-3 business days, but might take longer if the thread is posted on a Friday, weekend, or public holiday.

    The above is from classified rules listed here:


    https://www.warriorforum.com/warrior...ion-rules.html


    Sending multiple help desk queries does not speed up the process - those are not answered on weekends. Also, when your first post on the forum is an ad, it may take a bit longer. Please be patient and admin will contact you.
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  • Profile picture of the author Kay King
    Dan - Don't know what the problem is - but have called it to Enzo's attention so hopefully you'll hear from him soon.


    I linked to the rules because they are not the same as they were a few years ago but I'm sure you know them.
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