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Unread 24th Feb 2014, 12:24 PM   #251
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Vendor-Lock View Post

Ok, thank you. I hope you are happy with your autoresponder and
hosting.

Have a great day.

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
You are talking as if i already received my autoresponder. I even searched my spam mails, still no email details of autoresponder. What about my cpanel ID/password?
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Unread 24th Feb 2014, 06:21 PM   #252
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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This is my experience with Vendor-Lock.com

I purchased the hosting and autoresponder on the February 13, 2014 have to admit it was set up very quickly. But unfortunately that is where support ended.

Till the February 24, 2014 I didn't receive Autoresponder login details or ICANN domain registration details.

I sent five emails to jeff(at)vendor-lock.com and no response till today February 24 2014.

I managed to log into autoresponder, set up five sequential messages and sign up two of my emails to check if the responder works. Three days later I didn't receive any of these messages. The first autoresponder message was set to be send within 15 minutes. I was going to use this autoresponder to start my new email campaign so, it is very frustrating.

I tried to contact support via cpanel and I received this message: "Your inquiry was sent to the server administrator because no contact information was configured on the server." No answer so far.

My suggestion: ABSOLUTELY DON’T SIGNUP WITH THEM IT’S A WASTE OF MONEY AND TIME!
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Unread 24th Feb 2014, 07:23 PM   #253
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Jeff, I sent you a message to your email address. I really need this issue resolved. Please check Ticket #618134.
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Unread 24th Feb 2014, 07:45 PM   #254
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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i know Jeff said he was going in for dental surgery on 2/24 and would be back to respond to posts in the afternoon. I'm hoping all went well for him and he can get back to us soon. I have decided not to go forward with VL and am waiting to hear back from him. Seems VL worked out okay for some of us and not for others.

Ina
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Unread 24th Feb 2014, 08:32 PM   #255
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Andrew_Wardle View Post

Jeff,

I don't know what is going on with your "support system", but you need to sort it out. I've got to post in the thread, as your system is not sending out emails. I have no way of knowing whether or not you have replied to either of the tickets I have had to raise, so if you have can you please copy the replies into a PM and send them that way?

I won't go into details as to what has happened today, but I will leave a review based on whether or not anything is done to address the outstanding issues.

Hello Andrew.

I have been answering tickets all day. Please try to understand
that I am only one person and I have thousands of customers.
I am the only one here that understands the autoersponder
and can provide tech support for it. I have tried hiring people
for help but they are no help. I am trying to get version 2.5
done because people are pressuring me. I am answering
tickets all day every day and I am also taking care of server
upgrades. I am going as fast as I can, and tickets for autoresponder
tech help get answered in 24 hrs. or less usually. If you have
an open ticket, it has either been responded to or I'm about
to reply. I'm only one person. If you have a ticket that is
older then 24 hrs. Please PM me the ticket number and
I will respond ASAP.

You can check your support tickets ( which have been answered )
in your Vendor-Lock Client Account any time.
Login from our home page http://vendorlockhosting.com
under "members login" form.
You can see your open and answered tickets as soon as you login.

Thank you for your patience.

Yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 24th Feb 2014, 08:43 PM   #256
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by xoop.ws View Post

Hi Jeff,

Can you *GIVE ME* my credentials to my CPanel account?

I lost some days of work for this issue...

Thank You!

(It's about Ticket #911777).

By the way, can you be more Proactive?

It costs more to get a new customer than to keep those who already have ...
Hello xoop.

I have answered your support ticket please check.

thank you for your patience.

have a great day !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 24th Feb 2014, 09:03 PM   #257
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by marekpet View Post

This is my experience with Vendor-Lock.com

I purchased the hosting and autoresponder on the February 13, 2014 have to admit it was set up very quickly.
First of all marekpet,

I will kindly ask you to remove my email address from your post,
because you are making my email address available to spam bots.
Please remove it, or at least put (at) instead of @ thank you.

I guess the old saying " you can please some of the people some of
the time, but you can't please all the people all the time " is true.

I honesly do my best for everyone. I am only one person, and thousands
of people expect help from me. Do the math.

Obviously you failed to read my WSO. I do not provide support via email
at all, so why you are asking for support by email is beyond me.
Perhaps you missed the giant button under my WSO for opening
a proper support ticket.

There are a ton of reason why your autoresponder may not be
sending mail. Usually it is user related and not the autoresponder.
I know I need good instruction videos. Trust me I know.
I am swamped with helping folks all day and trying to get
out version 2.5 because people are really pressuring me to
get that done. But 9 times out of 10 when mail isn't sending
when you expect it to, it's the settings you have made or
scheduling. Of course, if you open a proper support ticket
I would be glad to answer your questions and I even
login for people and fix things.... all day long.

So if you ask for that kind of help you will get it.
However, I am only one person and I try my very best
to answer all autoresponder related support tickets personally
within 24 hours, but again.... thousands of customers, one of me.

If you would be so kind as to PM me with your support ticket number
so I can ensure it was answered for you. IF you indeed opened a ticket...
Unless sending me 5 emails to my personal email address is all you did.
Because I clearly state in my WSO that I don't provide any email support.

Do you realize I get on average 150 email per day ??
Obviously with everything else I do.... I'm luck to read 4 emails per day.

Do the math. Emails are of no use for support. I can't see the conversation, can't track the issue, can't use pre-written replies for
common question to speed up response time, I can't access your account
and domain info from my email client, and I can't fix problems because
I have to go find your login details, cPanel, MySQL databases, domains etc.

I am sorry you feel that way, but I can only help people when they
use the support desk, and I can't reply to emails. It's just the way
it is. Please don't send me emails, don't ask for support here, don't ask
for support in PM ( unless it's an access problem to your Vendor-Lock Client Account ). I can't answer you that way.

I'm sure your problem is an easy fix, but until you open a proper support
ticket I can't offer you the support you need. Please open a support
ticket, or PM me with a ticket number if you did open one.

Here is the link to open a support ticket again.

Vendor-Lock Support Desk

Have a great day.

Yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 24th Feb 2014, 09:06 PM   #258
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by ina696 View Post

i know Jeff said he was going in for dental surgery on 2/24 and would be back to respond to posts in the afternoon. I'm hoping all went well for him and he can get back to us soon. I have decided not to go forward with VL and am waiting to hear back from him. Seems VL worked out okay for some of us and not for others.

Ina
Hello Ina,

I'm not sure what's wrong. I answered your support ticket,
I answered your PM, and I think I replied to your email too which
is something I rarely do. Please login to your Vendor-Lock Account
and check your support ticket. It was answered.

Thanks.

Have a great day !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 24th Feb 2014, 09:18 PM   #259
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by udoitnow View Post

Jeff, I sent you a message to your email address. I really need this issue resolved. Please check Ticket #618134.

Hello Udoitnow,

I have replied to your ticket even though at this time your
ticket is only 8 hours old. Please be patient. I try to answer
autoresponder related support tickets within 24hrs.

Thank you.

have a great day !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 24th Feb 2014, 09:30 PM   #260
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Hello Everyone.

I just thought I would post here and let everyone know I'm working extra
hard to have version 2.5 out this week for all new and current autoresponder
users. There is no charge for the upgrade and new accounts will get version 2.5
as soon as it's released. I am beta testing it now and working out a few little
things before it's ready.

What's new in version 2.5 ??
  • Preview System To See Both Text & HTML Version of Mail Before You Save & Send
  • Test Email System For Self-Sending A Copy Each Broadcast & Followup During Preview Before Saving
  • Completely New Bounce Control System That's Easier To Use & More Accurate
  • Email Queue Flush Control
  • Completely Customize The Internal Opt-In, Verification & Unsubcribe Pages With New Banner Uploader To Brand Each List With Banner Or Graphic
I am also taking care of server upgrades this week.
I really appreciate everyone's patience this week while I get
all this stuff done. It will be well worth the wait folks !

Have a great day toward your online success !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 24th Feb 2014, 09:31 PM   #261
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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I am on my Kindle so I am having difficulty with logging into the account with my miniature keyboard. I really did not want to even log into my account since I don't plan to continue the service but I will do so tomorrow, on my desktop, if that is the only way I can see how you replied.

Ina
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Unread 24th Feb 2014, 09:39 PM   #262
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by ina696 View Post

I am on my Kindle so I am having difficulty with logging into the account with my miniature keyboard.
Ina
Hello Ina,
I have answered your support ticket.
I am sorry but I have no control over your choice
to use your Kindle vs. a desktop computer.

Have a great day !


yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 24th Feb 2014, 10:41 PM   #263
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Hey Jeff,

Just wanted to say a massive thank you for your help with setting me up even though I mistakenly used 2 emails during the sign-up process. Cpanel, Hosting and the Autoresponder are fantastic, quick and very easy to use.

Credit where credit is due- thanks again for your hard work.
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Unread 24th Feb 2014, 10:44 PM   #264
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by smoothunit View Post

Hey Jeff,

Just wanted to say a massive thank you for your help with setting me up even though I mistakenly used 2 emails during the sign-up process. Cpanel, Hosting and the Autoresponder are fantastic, quick and very easy to use.

Credit where credit is due- thanks again for your hard work.

Thank you Smoothunit.

I really appreciate your comments.
Let me know if you need anything.

Have a great day !!

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 25th Feb 2014, 04:06 AM   #265
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Vendor-Lock View Post

Please try to understand
that I am only one person and I have thousands of customers.
What kind of pathetic excuse is that? YOU may be one person, but if you want to compete with professional hosting companies you are going to have to develop a professional structure. I'm sure the owners of the hosting companies which have developed good reputations on Web Hosting Talk over many years are also one person. Lose the bad attitude or you'll soon have thousands of customers less.

Originally Posted by Vendor-Lock View Post

I am trying to get version 2.5 done because people are pressuring me..
People would pressure you a lot less if you thought about what you were doing before you acted. Most of the people who sign up under this Warrior deal will already have websites, and will need them transferring. If you produced some concise documentation, people would be able to transfer their own sites without needing to submit multiple support tickets. You are just making a ton of extra work for yourself by being totally disorganised.

It would also help if you stopped sending out emails containing bad advice such as telling people to change the nameservers. That just means more support tickets.

As an aside, does anyone else know the correct procedure for transferring sites from one host to another? If we can't get any help from the vendor, maybe we can help each other.

I can download all of the files from my old Public_HTML folder to my own PC. I can go into PHPmyAdmin and download the SQL Databases. What then?

The Vendor-Lock cPanel won't let you create an add-on domain while the nameservers are still pointing to another host. So, what do you do?

The SQL databases all have the prefix which was assigned to you by your old host. Vendor-Lock gives you a different user name. If your name was “John Smith”, and your site “google.com”, Hostgator would call your account “jsmith”, while Vendor-Lock would call it “goog”, or some other truncated version of your domain. So, presumably you can't just upload databases with the old prefix to Vendor-Lock and expect them to work.

If anyone knows how to deal with this, I'd appreciate them letting me know. It looks as though 'll have to stay with HG for at least another month while I try to sort this shambles out.

Originally Posted by Vendor-Lock View Post

Thank you for your patience..
I shouldn't need “patience”. What good is it to save a handful of pounds every year on hosting if you are going to lose a lot more than that due to unnecessary downtime? It is obvious that none of the preparatory work which is necessary before opening a hosting company has actually been done.

Also, the support system claims to send emails, but it never does so. If a free Helpdesk script such as HESK can do this, why the hell can't a script developed by a PHP expert running a “professional” hosting company?

There are always going to be teething troubles with a start-up hosting operation, and people coming in at the low price know they can't expect perfection. However, there has to be limits as to what people can be expected to put up with, and those limits are being exceeded.
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Unread 25th Feb 2014, 05:06 AM   #266
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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I see that you have a plan of 1 year hosting+autoresponder which includes a free domain. But I wanted to know:
1. If I need hosting and autoresponder, but on a monthly basis ($3.99) then how can I do it. Which plan should I select from your website.
2. Does the plan ($3.99 month) includes unlimited domain hosting or limited hosting.
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Unread 25th Feb 2014, 11:27 AM   #267
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Andrew_Wardle View Post

There are always going to be teething troubles with a start-up hosting operation, and people coming in at the low price know they can't expect perfection. However, there has to be limits as to what people can be expected to put up with, and those limits are being exceeded.
Hello Andrew.

I am sorry that me answering all tickets within 24 hrs.
and personally helping people is not good enough for you.
I never once said I was trying to compete with major hosting
companies like hostgator. That is an assumption you made on your part.

Have a nice day.

Yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 25th Feb 2014, 11:42 AM   #268
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by mahipal View Post

I see that you have a plan of 1 year hosting+autoresponder which includes a free domain. But I wanted to know:
1. If I need hosting and autoresponder, but on a monthly basis ($3.99) then how can I do it. Which plan should I select from your website.
2. Does the plan ($3.99 month) includes unlimited domain hosting or limited hosting.

Hello Mahipal.

Thank you for yoru inquiry.

If you go to the bottom of my WSO you will see there are
two payment options. The top button is for the $3.99
per month plan. You get the autoresponder and the unlimited
hosting with that all for just $3.99 but it does not include a domain.
So you need to have a domain that is already registered, or order
a new domain as your account main domain during your order process.

If you choose the one year plan you get the one year free domain registration,
and an additional 5% off the hosting and autoresponder deal.
However the autoresponder and the hosting package is the same for both.
They are both unlimited bandwidth, disc space, add-on domains.... everything !

I hope that helps answer your question.

Have a great day toward your online success !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 25th Feb 2014, 12:19 PM   #269
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Hello Everyone.

Just a quick reminder that we are doing server upgrades today.
Some servers may experience a temporary shut down.
This is perfectly normal and should only last 15 minutes.
I appreciate everyone's patience while we do these upgrades.

We will be finished all upgrades to servers by the end of today.

Thanks, and have a great day toward your online success !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 25th Feb 2014, 02:18 PM   #270
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Vendor-Lock View Post

Hello Andrew.

I am sorry that me answering all tickets within 24 hrs.
and personally helping people is not good enough for you.
I never once said I was trying to compete with major hosting
companies like hostgator. That is an assumption you made on your part.

Have a nice day.

Yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
Hi Jeff,
I have to say that I completely agree with Andrew_Wardle and his comments he made regarding your answers to questions in your thread.

I think it's "great" you are working on version 2.5 but as I ordered this on Saturday and it's still not setup yet, I'm not really interested in not be able to get my emails out until you get around to setting me up, as you seem to be busy doing "other" things. I can tell you that "price" was NOT my primary issue when I chose your service, but it seems the service part is missing or lacking and I dont have the time or inclination to "see how this goes".

Personally, I wont be using your service as I just purchased Interspire Email Marketer.

I do however wish you the very best in all you do!
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Unread 25th Feb 2014, 03:46 PM   #271
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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I have to echo Andrew_Wardle in what he is saying. I really tried hard to stay off the thread with my review, but I'm just about out of patience now with this back and forth support ticket nonsense.

I also didn't get the autoresponder because of the price. I thought having a self hosted service would be better because I would have more control. But I've had nothing but problems since the day of purchase.

I purchased this service on 1-31-14, and to date it has been absolutely useless. Initially I couldn't send a message so we went back and forth on that. So after many tickets, he said it was fixed. I sent out one email and I noticed the emails were going out very slow...something like 7 per minute. But I didn't know that until after I emailed him, so he told me how to up my sends.

I had another problem with uploading another list. For some reason, I cannot upload that list no matter what I do. Back to support again. Jeff told me I needed to use a comma separated file. I know that...and that's what I was doing. So this went on for about a week...him telling me the same thing over and over. I KNOW what a csv file is. I've been working with them for years. Since I couldn't get the list uploaded, he said that he would upload it for me in 24 hours...but I didn't really feel that was a solution. The problem needed to be looked at and fixed. In any event, he still has not uploaded my list and the ticket is closed.

I did have 2 AR's, but stupidly cancelled one of my services, thinking this was a better solution. I can go on and on about the problems, but that wouldn't help. Jeff's system is flawed in many ways.

I even suggested that he create videos/better documentation for his customers. A lot of individuals never had self hosting before, so I felt that would be a good solution, plus it would cut down his workload.

I've lost a lot of money jacking around with this service and the 20+ support tickets submitted so Jeff could make this right. So in essence since 1-31-14, I have not been able to use this service because of all the problems.

I also took screenshots of every message we had for reference.

Even though the problems are never resolved, I will give Jeff credit for always answering my support tickets. He seems like a nice guy, but really needs to find out what is going on with his service.

All we want is for you to fix the issues with your service so we can get on with our businesses. If not, I will be asking for a refund again. Upgrades are useless, if your service is not working properly.

As for you being one person, that is no excuse to be rude to your customers. No matter what you feel, it was rude. I'm only one person also, but I would never say such a thing to my customers...I WOULD HELP THEM and find out what the issues are they are complaining about instead of turning a blind eye. If you had videos/better documentation, I feel you wouldn't have this problem and could save yourself a LOT of time. But then again, I guess no matter how good the documentation is, if the service is not working properly it doesn't really matter. This is ridiculous!

Last edited on 25th Feb 2014 at 03:50 PM. Reason: additional comment
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Unread 25th Feb 2014, 04:34 PM   #272
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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I am in agreement with both Andrew_Wardle and udoitnow. I simply asked for a refund and was told (in what appears to be a canned reply to most posters) that "I responded already."

In my case, I did not get to those replies because I cannot log into the "inbox" he refers to which must be inside my Vendor Lock account. Now, I read that there is a server upgrade which explains why the account access details Jeff provided me aren't working.

A quick and simple PM to my refund request would have sufficed; I wasn't even expecting a response to my last post but got a sarcastic barb in return, nonetheless.

While I am happy for those who got what they expected from this WSO, I can also rest assured that I'm not the only person dissatisfied.


Ina
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Unread 25th Feb 2014, 07:31 PM   #273
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Thank you Jeff,

I just submitted ticket #342101. Hope we can solve this problem quickly.

Regards,

Marek
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Unread 26th Feb 2014, 12:38 AM   #274
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Steven Smith View Post

Hi Jeff,
I have to say that I completely agree with Andrew_Wardle and his comments he made regarding your answers to questions in your thread.

I think it's "great" you are working on version 2.5 but as I ordered this on Saturday and it's still not setup yet, I'm not really interested in not be able to get my emails out until you get around to setting me up, as you seem to be busy doing "other" things. I can tell you that "price" was NOT my primary issue when I chose your service, but it seems the service part is missing or lacking and I dont have the time or inclination to "see how this goes".

Personally, I wont be using your service as I just purchased Interspire Email Marketer.

I do however wish you the very best in all you do!

Hello Steven.

Unfortunately you didn't respond to my email I sent you 20 minutes after you ordered.
I sent you an email explaining that you didn't order a domain,
so the domain you chose needed to have nameservers updated
before I could proceed with your install.

I told you in that email I needed to hear back from you when it
was done I would have no way to know if you got your domain
ready for me or not.

I see now you have your domain nameservers set correctly
and I have just setup your autoresponder for you and sent you
details. Please check for that email.

I am sorry for the delay, but I have no way to do anything until
you do your part. And I sent that email to you 20 mintues after
you ordered so I would say that's top grade customer support.

Have a great day !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 12:45 AM   #275
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by ina696 View Post


While I am happy
Ina
Hello Ina,

you already cancelled your payment plan with paypal,
so I don't need to cancel it for you.

Have a nice day !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 12:49 AM   #276
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by udoitnow View Post

I will give Jeff credit for always answering my support tickets. He seems like a nice guy, but really needs to find out what is going on with his service.
Hello Udoitnow.

Please note that I have been trying to help you,
and when I can't figure out what a problem is right away....
I can't pull an answer out of a hat.

I need to figure out the problem, and some problems take
a bit more time to solve. I beleive your issue will be solved
when these server upgrades are finished.

That's why I am doing them. To help eveyone's accounts run smoother.
I need to fix one problem to fix another in this situation.

I apprecation your patience.

Have a great day !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 12:53 AM   #277
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by marekpet View Post

Thank you Jeff,

I just submitted ticket #342101. Hope we can solve this problem quickly.

Regards,

Marek

Hello Marek.

I have just read your support ticket which at this time is only 4 1/2 hours old.
Please note I try my best to answer all in 24hrs. but posting
here after 4 hours is not helping me help you faster.

I have replied to your support ticket, but please have some patience
as there are people waiting longer than 4 hours that need help.
Please just open a support ticket when needed and then wait
for my reply there. You will always get one, and I answer all
tickets in order received. thank you !

have a great day.

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 01:07 AM   #278
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Vendor-Lock View Post

Hello Steven.

Unfortunately you didn't respond to my email I sent you 20 minutes after you ordered.
I sent you an email explaining that you didn't order a domain,
so the domain you chose needed to have nameservers updated
before I could proceed with your install.

I told you in that email I needed to hear back from you when it
was done I would have no way to know if you got your domain
ready for me or not.

I see now you have your domain nameservers set correctly
and I have just setup your autoresponder for you and sent you
details. Please check for that email.

I am sorry for the delay, but I have no way to do anything until
you do your part. And I sent that email to you 20 mintues after
you ordered so I would say that's top grade customer support.

Have a great day !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
Actually, I "did" respond to that email (which is sent sent automatically by WHMCS) and the domain I purchased was setup and responding within the hour it was purchased.

I have had my server for 15 years and I am fully aware of how they work. I'm sorry you didn't receive my email and I'll try your service now it's setup and I'll go from there.

I appreciate the apology and will give this a try, although as of right now I haven't revived that email from you, with the log in details, but I'll assume I'll get it shorty.
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Unread 26th Feb 2014, 01:46 AM   #279
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Steven Smith View Post

Actually, I "did" respond to that email (which is sent sent automatically by WHMCS) and the domain I purchased was setup and responding within the hour it was purchased.

I have had my server for 15 years and I am fully aware of how they work. I'm sorry you didn't receive my email and I'll try your service now it's setup and I'll go from there.

I appreciate the apology and will give this a try, although as of right now I haven't revived that email from you, with the log in details, but I'll assume I'll get it shorty.

Hello Steven.

We are having problems with our billing system emails right now.
I was about to post a notice about it. Please open a support ticket
and I will post a copy of the cPanel and autoresponder login details
for you there.

Here is the link.
Vendor-Lock Support Desk

thanks !

Have a great day.

Yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 01:51 AM   #280
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Hello Everyone,

I appreciate everyone's patience with the server upgrades.
Some people have reported email sending problems on server #1.
We have finally located the problem, and we are working hard to
get it fixed quickly. This problem is also affecting our billing system
emails. If you did not get your cPanel or Autoresponder login details,
Please open a support ticket Here Vendor-Lock Support Desk
and I will post your details there for you. This problem will be fixed
shortly and I really appreciate everyone's patience. This issue will
only affect mail on server1.vendorlockhosting.com.

You can always check for network issues or updates on our network status page.

Here is the link.

Network Status & Issues

Thanks everyone !

have a great day toward your online success !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 02:59 AM   #281
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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I'm technically minded - to a point, but this is WAAAY beyond my current level.

Are/will your autoresponder be open to the type of recent (DDoS) attack Aweber has suffered?

Can I run my business in the way I have been used to for a few years - Hostgator, Namecheap, and autoresponder... in the context of them all being basically independent from oneanother? In other words can use your AR in the same way I am used to using Aweber?

My quetions may seem a bit "schoolboy" level; I'm trying to articulate them as best I can!

Thanks
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Unread 26th Feb 2014, 03:48 AM   #282
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by Ian Jackson View Post

I'm technically minded - to a point, but this is WAAAY beyond my current level.

Are/will your autoresponder be open to the type of recent (DDoS) attack Aweber has suffered?

Can I run my business in the way I have been used to for a few years - Hostgator, Namecheap, and autoresponder... in the context of them all being basically independent from oneanother? In other words can use your AR in the same way I am used to using Aweber?

My quetions may seem a bit "schoolboy" level; I'm trying to articulate them as best I can!

Thanks
Hello Ian.

thanks for your inquiry.

Yes, you can use the Vendor-Lock autoresponder in the same way for your business.
The vendor-lock autoresponder also has a YouTube Video Web form
builder so you can build video web forms as well for your web site or blog.

AWeber is a target because they are a dedicated email marketing company
that is so big that hackers think it's "fun" to attack their networks.
Hackers are always causing trouble for people but I would say you're
much safer with a self hosted autoresponder when it comes to these
type of attacks. cPanel is very secure, and your autoresponder won't
attract hackers like AWeber does.

I hope that helps.

I look forward to working with you

Have a great day toward your online success !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 06:45 AM   #283
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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I bought the hosting/autoresponder one year deal on Sunday 23rd February.

Over several days, there have been problems with email sending, receiving and deliverability, which Jeff is currently sorting out. In consequence, some (as mentioned in the posts above) haven't received their logon details for hosting etc.

For those of you who have a Vendor Lock account, there is a way you can see all of the emails sent to you so far. After you log into your account, you will see a tab at the top (on the far right) which has - Hello, your name - on it. Click (not just hover) on that tab and in the drop down menu you will see - Emails Sent - . Clicking - Emails Sent - takes you to a list of links to every email sent out to you.

Hope that helps.

Cheers

Mike
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Unread 26th Feb 2014, 06:56 AM   #284
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by skymike View Post

I bought the hosting/autoresponder one year deal on Sunday 23rd February.

Over several days, there have been problems with email sending, receiving and deliverability, which Jeff is currently sorting out. In consequence, some (as mentioned in the posts above) haven't received their logon details for hosting etc.

For those of you who have a Vendor Lock account, there is a way you can see all of the emails sent to you so far. After you log into your account, you will see a tab at the top (on the far right) which has - Hello, your name - on it. Click (not just hover) on that tab and in the drop down menu you will see - Emails Sent - . Clicking - Emails Sent - takes you to a list of links to every email sent out to you.

Hope that helps.

Cheers

Mike
Thanks Mike

I hope to have the billing system working properly today.
I have to fix one problem before the other in this case,
but I'm on it.

Cheers

Jeff Noyes
Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 09:28 AM   #285
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Hi Jeff,

I am having issues still - I tried to do this via PM but apparently that didn't work out too good as I sent you this:

"Client area reset and password sent to me was never received.

Unfortunately, my main issues have yet to be resolved. This has been going on since the 7th with never receiving the initial instructions and the user and password for the 'cPanel'.

After log-in info was finally sent to me - then I could no longer log-in to the Client Area - go figure?

I don't dare change my main domain over until I know that my sites have been loaded correctly. I have a few sites that I redirected to VendorLock Hosting, but they have yet show, even though I had uploaded the full back-up from my other hosting account.

Sincerely,

Vincent Glenn: Tankersley"
---------

...and you sent me this:

"Hello Vincent.

Please open a support ticket.
here is direct link
Submit Ticket - Vendor-Lock Hosting

or login to your Vendor-Lock Client Account from the home page.
Vendor-Lock Hosting | Newest cPanel | $0.89/m | Unlimited Bandwidth | Unlimited Disc Space | Mobile Websites | Autoresponder under "members login" form.
then click "open ticket"

I need to access your account details, server, and track your
issue with the support desk to provide you with good support.

I will answer your ticket as fast as possible.

Thanks !

have a great day

yours truly,
Jeff Noyes"
---------

So, you want me to send my support tickets to you - but how can I do that without the log-in info that was changed for some unknown reason?

In my email account you stated: "I have just reset and resent your password for your Client Area account."

However, I never received that email that contained that info and I tried using the original log-in info and I also tried using the cPanel log-in info and nothing works in order to generate a support ticket to get the support that I need.

This has been going on since the 7th of Feb. and while I expect some delays with service I think it is high time that my account was made completely operational.

Please attend to my service requests as I feel that I have been extremely patient and am grateful for providing an extremely low cost service to us especially when the autoresponder service is included and for what it can supposedly do.

Also, just wondering why my cPanel is showing in the red when it is supposed to have unlimited disk space?

Thanks for any attention that you can give to these issues.

Sincerely,

Vincent
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Unread 26th Feb 2014, 01:34 PM   #286
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That's not what I meant, Jeff. And because I cannot log-in and you did not answer whether my first payment is refundable, I've lost time going back-and-forth on this forum trying to get a simple answer.

Yes, I cancelled the recurring (yearly) payment because I went to Paypal after getting the same redundant messages that "I answered your email" from you. I did get emails you sent eventually, all delivered to my spam folder. They went to Gmail okay. I am asking if you plan to refund the $39.95 I paid on 2/18/2014.

Your WSO says to "cancel anytime." Well, there's no better time than right now - since I haven't used VL and don't plan to.

Ina

Last edited on 26th Feb 2014 at 01:38 PM. Reason: Misspellings corrected
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Unread 26th Feb 2014, 02:12 PM   #287
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by realzone View Post

Hi Jeff,

Please attend to my service requests as I feel that I have been extremely patient and am grateful for providing an extremely low cost service to us especially when the autoresponder service is included and for what it can supposedly do.


Thanks for any attention that you can give to these issues.

Sincerely,

Vincent
Hello Vincent.

I am sorry, we just realized yesterday that we have a problem
with our billing system and we are trying hard to get it fixed
along with some server problems on server1.
I was up until 5:00am working and I just had 5 hours sleep,
and now I'm back at it. I have just copied all your account
info, cPanel info, Vendor-Lock Client Account Info, and
your autoresponder login info into a PM that I just sent you.

Again, very sorry for the delay and I really appreciate your patience.
I hope to have the billing system working right in the next few hours.

Have a great day !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 02:19 PM   #288
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by ina696 View Post

I did get emails you sentIna

I sent you a PM.

thanks.

yours truly
Jeff Noyes

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Unread 26th Feb 2014, 02:31 PM   #289
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Thanks, Jeff. Paypal confirmed the partial refund. Much appreciated.

I wish you well.

Ina
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Unread 26th Feb 2014, 03:00 PM   #290
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Originally Posted by smoothunit View Post

Hey Jeff,

Just wanted to say a massive thank you for your help with setting me up even though I mistakenly used 2 emails during the sign-up process. Cpanel, Hosting and the Autoresponder are fantastic, quick and very easy to use.

Credit where credit is due- thanks again for your hard work.

Thanks Smoothunit

I appreciate your comments !

Have a great day, and let me know if you need anything.

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 26th Feb 2014, 03:02 PM   #291
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Unread 27th Feb 2014, 07:33 AM   #292
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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refer to ticket #604667
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Unread 27th Feb 2014, 03:44 PM   #293
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by alochong View Post

refer to ticket #604667

Hello Alochong,

I will reply to your ticket I promise.

have a great day !

yours truly,
Jeff Noyes

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Unread 28th Feb 2014, 06:54 AM   #294
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Thanks Jeff for responding to my issues and I am certain that your hosting company will be a force to be reckoned with once the service issues are hammered out.

Sincerely,

Vincent
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Unread 28th Feb 2014, 08:29 PM   #295
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Originally Posted by realzone View Post

Thanks Jeff for responding to my issues and I am certain that your hosting company will be a force to be reckoned with once the service issues are hammered out.

Sincerely,

Vincent

thanks for your comments Vincent.

Let me know if you need anything.

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 1st Mar 2014, 12:39 AM   #296
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Hi Jeff, Recently purchased your Hosting account . Now want to shift all my publish websites from host gator to Vendor lock hosting accout. details mention in ticket no..998671

pls help me as mentioned in ticket no.998671

Looking quick solution
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Unread 1st Mar 2014, 02:50 AM   #297
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Hi Jeff please respond my Ticket #784527, its been 2 days since i open ticket
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Unread 1st Mar 2014, 01:16 PM   #298
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Hi Jeff need you to respond to ticket #515264. It's been 4 days since I raised the ticket, appreciate if you could look into it cos it's kinda urgent.
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Unread 1st Mar 2014, 04:23 PM   #299
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by rhydham View Post

Hi Jeff, Recently purchased your Hosting account . Now want to shift all my publish websites from host gator to Vendor lock hosting accout. details mention in ticket no..998671

pls help me as mentioned in ticket no.998671

Looking quick solution

Hello Rhydham.

I am sorry for the delay. We had problems with our billing
system and I was not able to access the support desk myself.
It has finally been fixed, but I have a back-log of support tickets
to answer now. I am working as fast as I can to answer all
tickets in order received. I really appreciate your patience.
Your ticket will be answered very soon. I will not stop working
today until all tickets are answered. Thank you !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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Unread 1st Mar 2014, 04:24 PM   #300
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Re: BEST SELF HOSTED AUTORESPONDER + ULTIMATE WARRIOR HOSTING PACK = IM WET DREAM ! ~ LIMITED TIME W
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Originally Posted by aa_kusuma View Post

Hi Jeff please respond my Ticket #784527, its been 2 days since i open ticket



Hello aa_kusuma.

I am sorry for the delay. We had problems with our billing
system and I was not able to access the support desk myself.
It has finally been fixed, but I have a back-log of support tickets
to answer now. I am working as fast as I can to answer all
tickets in order received. I really appreciate your patience.
Your ticket will be answered very soon. I will not stop working
today until all tickets are answered. Thank you !

yours truly,
Jeff Noyes

Vendor-Lock Hosting & Software co.
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