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Unread 5th Apr 2012, 01:13 PM   #1
Support Outsourcing
 
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Support outsourcing - 3 spots at 30% OFF in May!
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After five years of privately servicing some of the top Internet businesses, we are pleased to announce going public with our customer support services and invite you to become one of our customers.

Having several experienced support reps freed up from another project, we are offering 30% off for the first month of support in May 2015! Hurry up to fill up the spots - there are only three persons currently available with a background in support of over 5 years each!

Why us?

- Six years of experience providing low-cost outsourced customer support for a variety of Internet projects of any nature and scale (Forex Brokerages, Forex Software, Stocks and Options, Internet Marketing, Betting and Gambling, SEO, and many more)

- Qualified, polite, and diligent English-speaking staff

- All types of customer support offered (e-mail tickets, live chats, telephone)

- Affordable pricing starting as low as US $900-$1,000 per a full-time employee per month or $7 per hour with no long-term obligations

- Availability of both full-time and part-time customer support packages

- Opportunity to form your own customer service teams under our supervision

- A modern fully equipped well-guarded office facility operating around the clock (three shifts 8 hours each): Office Workspace | Duet Customer Support

- High security and privacy protection standards

- Additional services (knowledge base compilation, support software setup, user's manual preparation, provision of team leaders, forum moderation etc)

- Flexibility and willingness to fully meet your professional needs

We are very familiar with the tasks required for customer support having spent several years within the technical and software support industry. We also have a good understanding of Refunds, Cancellations, Clickbank and all other general and typical enquiries that a support desk would encounter. Familiarity with the Kayako support suite is something else that we are able to offer.

We have had many emails and phone calls from happy customers thanking us for help and assistance - this obviously has a knock on effect and gives a good impression of the product vendor.

I'm sure that we could contribute a lot to your helpdesk.

Interested? Kindly visit our website at http://www.duetsupport.com or drop us a message by e-mail (nick.silikov@gmail.com) or via Skype (Skype ID: nick.silikov).

Any leads would be very appreciated and our fees are flexible.

Hear what our customers have to say about us:

I have worked with Nick for many years and he and his team provided a great service for us at reasonable prices. Nick and his team were very knowledgeable in many forex applications and were quick learners with our software. Nick is trustworthy, reliable and was a pleasure to work with. I highly recommend him.
Daniel,
Forex Traders Daily

We're going to need to end our work with you at the end of this week. This decision is purely financial and has nothing to do with the quality of service we've recieved from you. We appreciate all the hard work and support we've received from your team over the past year.
It has been a pleasure working with you all and if the need arises in the future, you'll be the first people we call. If you'd like to use us as a reference, feel free to give my phone number and or email address to your prospective clients who may want to speak to someone who's used ur service.
Ken Herbert,
AutoFXFiringPins

We have been using customer support services by Duet Support for 2 years. We started out as a small project which grew fast over time and required more support for our products.Duet Support rendered awesome service during all these years. They also grew from a small company to a world class support center which provides outsourced customer support to several major international companies and software developers.Their staff’s English language skills and understanding of the software are at a very high level and our customers’ satisfaction is very high which results in a large volume of sales and a low refund rate.
We would definitely recommend Duet Support for any company seeking professional customer support service for a reasonable fee.
Mike,
Fapturbo

For my next big product launch, I found myself in need of a reliable and affordable customer support service with a professional and attentive approach to the needs of my customers. A fellow marketer has recommended Duet Support to me. It has been several months since the launch of my project and I can confidently attest the service I was provided with by Duet Support completely came up to my high expectations.
The Duet Support employees proved capable of successfully handling customer inquiries of all types and complexity levels in a fast and professional manner. Largely due to their assistance I managed to reach a steadily growing number of sales with a minuscule refund rate. A combination of a quality product and quality customer support is what makes my project rock on ClickBank. Moreover, the cost of the Duet Support services is by far the smallest on the market for the high quality level provided. I now intend on ordering their customer services for all of my future marketing projects.
Steve C.
Forex Bulletproof

Duet Customer Support Team,
qualified tech support for your Internet projects.
Learn how to make your refund rates record low!
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Unread 5th Apr 2012, 08:20 PM   #2
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Re: Support outsourcing services
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I'm looking for someone to receive calls and make cold calls. Would your services work for me?

Thank you to everyone on WF for all the great information, help, support, and kindness you have all shared!
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Unread 6th Apr 2012, 02:07 PM   #3
Support Outsourcing
 
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Re: Support outsourcing services
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Originally Posted by D37 View Post

I'm looking for someone to receive calls and make cold calls. Would your services work for me?
Yes, we do phone support along with other support types such as chats and email.

Unfortunately though, at this time we don't have any phone support staff free from other projects, but if you are interested, we can find and train someone in a few weeks time.

Please let me know what you think.

Thanks,

Nick

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Unread 6th Apr 2012, 02:10 PM   #4
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Re: Support outsourcing services
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Hi Nick, I'm interested in the same thing D37 just asked, we need someone to do receive phone calls on our behalf. Please provide me more information.

Thanks
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Unread 6th Apr 2012, 05:40 PM   #5
Support Outsourcing
 
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Hi George,

Yes, we can find a support rep for phone calls - basically, the answer is similar to the one I gave earlier.
Also, gentlemen, unfortunately I'm not able to send PMs here, so please drop me an email if you are still interested, and I'll gladly discuss the details with you.

Thanks

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Learn how to make your refund rates record low!
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Unread 17th May 2012, 07:39 AM   #6
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Re: Support outsourcing services
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Yeh, phone support is something I might be interested in as well. Let us know when you have trained personel in place.
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Unread 12th Jun 2012, 05:28 PM   #7
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Originally Posted by iknowhow View Post

Yeh, phone support is something I might be interested in as well. Let us know when you have trained personel in place.
Phone support is a less popular option among our customers, but we always have such people in place. Only for this service we need a solid order a few weeks ahead, so that we could train someone, or make the transition from another project.

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Unread 31st Oct 2012, 09:12 AM   #8
Support Outsourcing
 
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Re: Support outsourcing services
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Dear fellow warriors, the offer is still up and running. I am pleased to let you know, that we currently have staff both for calls and chat\ticket support available for hire.

Support is a very important component of any serious IM project. We have had many emails and phone calls from happy customers thanking us for help and assistance - this obviously has a knock on effect and gives a good impression of the product vendor, helping to effectively minimize refund and chargeback rates.
I'm sure that we could contribute a lot to your helpdesk.


Also, I wanted to let you know that we are currently running a promotion specifically for those who sign up through this forum:

-$100 of per-month price for each additional chat\ticket support rep hired with the "Profy" package. (For example, you can get two people dedicated to your project for as low as $800/m each, instead of the standard $900 price)
-2 weeks of staff education for your project absolutely free of charge - great opportunity to give our services a trial run!

Duet Customer Support Team,
qualified tech support for your Internet projects.
Learn how to make your refund rates record low!
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Unread 5th May 2015, 09:19 AM   #9
Support Outsourcing
 
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Re: Support outsourcing - 3 spots at 30% OFF in May!
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Having several experienced support reps freed up from another project, we are offering 30% off for the first month of support in May 2015! Hurry up to fill up the spots - there are only three persons currently available with a background in support of over 5 years each!

Duet Customer Support Team,
qualified tech support for your Internet projects.
Learn how to make your refund rates record low!
Nick_Silikov is offline  
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