Domain Registration Issues...
They do not have their hosting info, control panel log-in or password. They had someone managing this for them...to the point where the "manager" even registered their domain name & opened the hosting account....in his name naturally.
Now.....This "manager" supposedly passed away recently. No one else had the info but him....My client tried contacting the hosting company (liquidweb)...and was told they could not request the control panl info...since they were not the "registrant" of the hosting account..or the domain name...
How does one deal with a situation such as this where the only one with the info & registration has passed away.....How does my client prove their case to the hosting company? How can my client gain access to their account?
As of now...the hosting company is of no help....will not listen to reason.
I'm hoping maybe someone can shed some light on a solution....I'm sure this has happened in the past...
Thanks,
Ken
:)
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