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ImnicaMail - Various Questions

by swords
18 replies
  • WEB DESIGN
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So I thought I'd give it a run, but I've found the support to be EXTREMELY slow (regardless of all the hype I hear about it), and no helpful information anywhere.

Hopefully someone with more experience with it can help me with these questions:


1. My 'preview' confirmation and autoresponder emails never made it to my email. An email service not even DELIVERING the email? :/

2. I am about to launch a service that you will need to be on my list for. In example: Angela's backlinks... you pay to PayPal and you're added to the list. Well, Imnica doesn't have an email parser like Aweber, so I cannot automatically add them to my list after purchase. The only other option is to link them to a page that has my opt-in.... However, how easy would that be to direct link someone to a page that has an opt-in - that opt-in being the service I am selling.

3. Haven't seen ANY info on DLGuard, but I hear they have it... I'm hoping that might solve my problem for #2... Any insight? I have no idea how to use it AT ALL.

4. Campaigns are optional, correct?

5. How do I get sweeter templates than their dull ones without HTML knowledge? (Rhetorical question probably, but possibly someone knows something)



To the contrary of Imnica being 'the best support around', I will have to disagree as of now. I have submitted TWO tickets (one yesterday, one today) - no response. I have also PMed Richie on this forum, and saw him online before, during, and long after my PM - no response.

Maybe he's extremely busy, which he might be... but how long does it take to message back: "Busy, I'll contact in X hours". I type 70 words per minute. That's 5 words which would take roughly 5.8 seconds + some loading time. If a small business is not willing to spend 10 seconds to just give a heads up after the customer has waited 24 hours, they are going to continue to get these kinds of reviews.

I'll give them a chance. I have a WSO waiting to be made, but I cannot release it until I get the opt-in working. Hopefully this is all just a coincidence, and a one time happening. I looked forward to making them my new AR.
#imnicamail #questions
  • Profile picture of the author moralde
    Hey swords, thanks for your honest review. I'm planning to start serious work on list building and had researched on the various autoresponders available. With the price they are offering, I had bookmarked imnica at the top of my list of possible autoresponders to have an account with. With your review, it slid down a few notches. But I'll follow this thread for your updates. I just might change my mind again.
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  • Profile picture of the author ray777
    Originally Posted by swords View Post


    5. How do I get sweeter templates than their dull ones without HTML knowledge? (Rhetorical question probably, but possibly someone knows something)
    You can't. I believe that is something they could fix so easily but they don't seem to care.
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  • Profile picture of the author Richelo Killian
    We're experiencing EXTREME slowness on our servers right now due to a Database issue. This is affecting EVERYTHING, including sending of email.

    We sent out a notice about this yesterday. We're all hands on deck trying to sort this out.

    Outside of that, we have seen growth which is just off the charts the past 3 months, and we were not prepared from many different levels, support being the most prominent.

    Support seems to trip us up from time to time, but, we go out of our way to fix it quickly.

    I have hired 3 new support staff just in the past month, and they are all coming up to speed.

    Dlieverability... Here we do something NONE of our competitors do... We admit we have "challenges" with Hotmail. That being said, we're working closely with them, and are close to a resolution.

    @ swords. Right now, we have basic HTML opt-in templates, and it's up to the customer to do any fancy ones they may require. We don't lie about this, nor do we hide it.

    Email parser is not on the cards at all. We prefer to work with script vendors an integrate through the API.

    DLGUard and Delavo integration works 100%. Both, you will need a little technical knowledge to get going, but, it's not rocket science, and can be done pretty quickly.

    I WILL get to your tickets TODAY still.

    @ray777 We care more than you can believe, but, we have finite resources, and we need to prioritize based on what ALL users want. 100's of fancy opt-in templates is actually not requested a lot. They ARE coming, but, we just can't tell you when, as there is a whole heap of other requests being worked on.
    Signature

    Kind Regards
    Richelo Killian
    Email Deliverability Consulting
    Free Email Marketing Tutorial

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    • Profile picture of the author ajacko
      I signed up with Inmica yesterday - and thought I'd add my 2cents to this thread. I have no connection to Inmica other than having just subscribed but my first impressions are that Inmica have done a great job and should be supported by Warriors, or at least given a chance.

      It cost me about 6 bucks for first two months with WSO deal for up to 5,000 subscribers! Compare that with $30 charged by Aweber for the same service. Over 5,000 subscribers and savings increase substantially.

      I have to say that I am very impressed with what I've seen so far. Preview emails made it instantly to my mailbox so no problems there. The Quick Start video is excellent - takes you through step-by-step.

      It really does look to be incredible value for money when compared with other services around. It isn't perfect - could be some better campaign templates but these aren't difficult to create or have created. Other than that, I think it covers all the needs of most users and at a fraction of the price of its competitors. I'd recommend anyone to check it out.
      Signature
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      • Profile picture of the author swords
        @Richie - that is the response I was hoping for. I wouldn't think that after all I've heard about your customer service that you would leave me hanging this long 'just because'.

        I'm not too worried about the templates, but I AM worried about API versus Email Parser. You need to ask yourself: "What would noobies like?". Because if noobs can use something, anyone higher than a noob can too.

        Well I'm that noob when it comes to API integration.... so there is 0 hope for me to set up integration with PayPal payments - which is something I desperately need as explained in my '#2' on the first post.

        Also, as stated in #2/#3, I NEED DLGuard if PayPal integration is too much to do.. To be honest, I have no idea where to start at all DLGuard or Delavo- I have seen zero resources on those 2 subjects. I searched Google, your knowledge base, and the Warrior Forum on how to set either of those up and came up with nothing.


        I really feel you need to put your concentration on noobs, instead of giving more capabilities. The more capabilities can be a bonus, but noobs don't care about those things, because they can't use them.

        No threat intended, but here's a scenario that you might see more often than not - I will be forced to move to Aweber if I cannot get a PayPal integration set up. The service I am offering needs that factor completely... there is no other alternative.

        Thanks, hoping to hear back from you soon. You can disregard my tickets and either PM or reply to these issues here on the Warrior Forum.
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        • Profile picture of the author Richelo Killian
          Trust me when I tell you: Just go with DLGuard!

          Sam is also a member here, and DLGuard has been around almost as long as Internet marketing! His support is OUTSTANDING, and between the 2 of us, we'll get you up and running quick, including Imnica Mail integration.

          As for API VS Mail Parser.... It's NOT up to you to implement API integration, it's up to the script vendors. The more we get on board, the more will come on board.

          If done correctly, API integration in scripts will be MUCH easier than trying to do all the email parsing rules.

          There is a REASON Aweber FINALLY woke up and started offering an API.

          Not going to go into all the possibilities of the API, but, trust me when I tell you that you can do stuff with it you never even dreamed of.

          Right, off to continue working on this damn slow database. ALSO, BTW: We're dropping back in Hotmail Inboxes now!

          Originally Posted by swords View Post

          @Richie - that is the response I was hoping for. I wouldn't think that after all I've heard about your customer service that you would leave me hanging this long 'just because'.

          I'm not too worried about the templates, but I AM worried about API versus Email Parser. You need to ask yourself: "What would noobies like?". Because if noobs can use something, anyone higher than a noob can too.

          Well I'm that noob when it comes to API integration.... so there is 0 hope for me to set up integration with PayPal payments - which is something I desperately need as explained in my '#2' on the first post.

          Also, as stated in #2/#3, I NEED DLGuard if PayPal integration is too much to do.. To be honest, I have no idea where to start at all DLGuard or Delavo- I have seen zero resources on those 2 subjects. I searched Google, your knowledge base, and the Warrior Forum on how to set either of those up and came up with nothing.


          I really feel you need to put your concentration on noobs, instead of giving more capabilities. The more capabilities can be a bonus, but noobs don't care about those things, because they can't use them.

          No threat intended, but here's a scenario that you might see more often than not - I will be forced to move to Aweber if I cannot get a PayPal integration set up. The service I am offering needs that factor completely... there is no other alternative.

          Thanks, hoping to hear back from you soon. You can disregard my tickets and either PM or reply to these issues here on the Warrior Forum.
          Signature

          Kind Regards
          Richelo Killian
          Email Deliverability Consulting
          Free Email Marketing Tutorial

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          • Profile picture of the author swords
            Originally Posted by Richelo Killian View Post

            Trust me when I tell you: Just go with DLGuard!

            Sam is also a member here, and DLGuard has been around almost as long as Internet marketing! His support is OUTSTANDING, and between the 2 of us, we'll get you up and running quick, including Imnica Mail integration.

            As for API VS Mail Parser.... It's NOT up to you to implement API integration, it's up to the script vendors. The more we get on board, the more will come on board.

            If done correctly, API integration in scripts will be MUCH easier than trying to do all the email parsing rules.

            There is a REASON Aweber FINALLY woke up and started offering an API.

            Not going to go into all the possibilities of the API, but, trust me when I tell you that you can do stuff with it you never even dreamed of.

            Right, off to continue working on this damn slow database. ALSO, BTW: We're dropping back in Hotmail Inboxes now!

            The thing that I see between API and parsing is one simple statement: you do all the work in email parsing, and I do none. API - I do all the work, and you do none (besides setting up the integration in the first place). The 'parsing rules' are your worry, as the provider, not mine (customer). That sounds a bit harsh, but it's how I see it.

            I don't want to have to do anything unless it takes less than 5 minutes to accomplish. I can't be arsed to set up an API script on my server and worry about my server crashing - thus the orders completed at the time of my server crashing wouldn't get placed on my list, etc, etc. At least that's my understanding of API.

            I'd greatly appreciate a PM with some steps I can get started on either PayPal integration (if that's possible with API now?) and/or DLGuard. I assume that you understand what I need accomplished? - Once a person purchases my service through PayPal, I want them IDEALLY automatically added to my list, without having to fill in their email address. This eliminates all possibilities of error if they are directly put on the list rather than having to input their email manually. If PayPal is not an option, I guess DLGuard is plan B.

            Thanks a bunch!

            P.S. - Did not receive my previews to my hotmail yet. Will I need to resend them now since the database is fixed?
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            • Profile picture of the author Richelo Killian
              Originally Posted by softstor View Post

              Thanks. I wasn't sure if you sent out a more detailed report.

              Can you give us any timelines when you predict to have this resolved?
              Things have already improved DRAMATICALLY. We're STILL working on it, as I am not happy yet, but, I doubt most people will notice any issues any more.

              Originally Posted by swords View Post

              The thing that I see between API and parsing is one simple statement: you do all the work in email parsing, and I do none. API - I do all the work, and you do none (besides setting up the integration in the first place). The 'parsing rules' are your worry, as the provider, not mine (customer). That sounds a bit harsh, but it's how I see it.

              I don't want to have to do anything unless it takes less than 5 minutes to accomplish. I can't be arsed to set up an API script on my server and worry about my server crashing - thus the orders completed at the time of my server crashing wouldn't get placed on my list, etc, etc. At least that's my understanding of API.

              I'd greatly appreciate a PM with some steps I can get started on either PayPal integration (if that's possible with API now?) and/or DLGuard. I assume that you understand what I need accomplished? - Once a person purchases my service through PayPal, I want them IDEALLY automatically added to my list, without having to fill in their email address. This eliminates all possibilities of error if they are directly put on the list rather than having to input their email manually. If PayPal is not an option, I guess DLGuard is plan B.

              Thanks a bunch!

              P.S. - Did not receive my previews to my hotmail yet. Will I need to resend them now since the database is fixed?
              Responded to your PM.

              Yes, resend to HotMail.
              Signature

              Kind Regards
              Richelo Killian
              Email Deliverability Consulting
              Free Email Marketing Tutorial

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              • Profile picture of the author softstor
                Originally Posted by Richelo Killian View Post

                Things have already improved DRAMATICALLY. We're STILL working on it, as I am not happy yet, but, I doubt most people will notice any issues any more.



                Responded to your PM.

                Yes, resend to HotMail.
                Yo may wish to look at your site again. It still is extremely slow. I am waiting for the past 5 minutes to connect and I still can not connect.
                Signature
                DS-Domination: Sell on eBay using Dropshipping.
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                • Profile picture of the author softstor
                  What is the latest developments with the autoresponder?

                  Several times per day this is what people are receiving when they try to optin. Retyring does not seem to help. Here is he error message:

                  Error Occurred
                  Please return back and try again. If problem continues, contact service provider.
                  Signature
                  DS-Domination: Sell on eBay using Dropshipping.
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      • Profile picture of the author Shahif75
        Richelo will the WSO be offered again anytime soon? I looks like a good bargain.

        Shahif

        Originally Posted by ajacko View Post

        I signed up with Inmica yesterday - and thought I'd add my 2cents to this thread. I have no connection to Inmica other than having just subscribed but my first impressions are that Inmica have done a great job and should be supported by Warriors, or at least given a chance.

        It cost me about 6 bucks for first two months with WSO deal for up to 5,000 subscribers! Compare that with $30 charged by Aweber for the same service. Over 5,000 subscribers and savings increase substantially.

        I have to say that I am very impressed with what I've seen so far. Preview emails made it instantly to my mailbox so no problems there. The Quick Start video is excellent - takes you through step-by-step.

        It really does look to be incredible value for money when compared with other services around. It isn't perfect - could be some better campaign templates but these aren't difficult to create or have created. Other than that, I think it covers all the needs of most users and at a fraction of the price of its competitors. I'd recommend anyone to check it out.
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      • Profile picture of the author mrb205
        Originally Posted by ajacko View Post

        I signed up with Inmica yesterday - and thought I'd add my 2cents to this thread. I have no connection to Inmica other than having just subscribed but my first impressions are that Inmica have done a great job and should be supported by Warriors, or at least given a chance.

        It cost me about 6 bucks for first two months with WSO deal for up to 5,000 subscribers! Compare that with $30 charged by Aweber for the same service. Over 5,000 subscribers and savings increase substantially.

        I have to say that I am very impressed with what I've seen so far. Preview emails made it instantly to my mailbox so no problems there. The Quick Start video is excellent - takes you through step-by-step.

        It really does look to be incredible value for money when compared with other services around. It isn't perfect - could be some better campaign templates but these aren't difficult to create or have created. Other than that, I think it covers all the needs of most users and at a fraction of the price of its competitors. I'd recommend anyone to check it out.
        I have to add my 2 cents also..Its certainly a get what you pay for deal here..customer sericve is extremely slow..I have issues but no one gets back to me to work them out..I would not recommend them, because there are better autoresponder services out there..the only thing that good is the price and the number of subscribers but at this moment I am diappointed with Imnica Mail
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  • Profile picture of the author softstor
    Richelo I have never received your notice. Most likely the emails are no longer being delivered to everyone.

    Can you post your notice here?
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    DS-Domination: Sell on eBay using Dropshipping.
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    • Profile picture of the author Richelo Killian
      Originally Posted by softstor View Post

      Richelo I have never received your notice. Most likely the emails are no longer being delivered to everyone.

      Can you post your notice here?
      I did. This is it:

      "We're experiencing EXTREME slowness on our servers right now due to a Database issue. This is affecting EVERYTHING, including sending of email."
      Signature

      Kind Regards
      Richelo Killian
      Email Deliverability Consulting
      Free Email Marketing Tutorial

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      • Profile picture of the author softstor
        Originally Posted by Richelo Killian View Post

        I did. This is it:

        "We're experiencing EXTREME slowness on our servers right now due to a Database issue. This is affecting EVERYTHING, including sending of email."
        Thanks. I wasn't sure if you sent out a more detailed report.

        Can you give us any timelines when you predict to have this resolved?
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        DS-Domination: Sell on eBay using Dropshipping.
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  • Profile picture of the author Richelo Killian
    Please refer to this thread: http://www.warriorforum.com/main-int...hours-now.html
    Signature

    Kind Regards
    Richelo Killian
    Email Deliverability Consulting
    Free Email Marketing Tutorial

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  • Profile picture of the author Shahif75
    Richelo,

    Sorry I do not have enough no. of post to PM you.

    I just signed up one of the packages. I sent a support email to have my list from another service provider exported to your system. However I received a reply that it was not possible because the list does not have subscribers' IP address. In a ticket before that I mentioned that this services provider did not capture subscribers' IP address and there's no way for me to have this information. This list is double opt in and I can show you where it's currently captured.

    Please help me with this issue.

    Thanks.

    Shahif
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  • Profile picture of the author mrb205
    I will have totally agree with Swords..I thought I had something here with Imnica..but customer service is nowhere as good the other autoresponders..I am having issues with this autoresponder and no one gets back to me to help me out..
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