Recommended Live Chat Service?

10 replies
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Can anyone recommend a good Live Chat service? I'm about to implement the feature on a site I have. I was wondering if anyone had some personal experience with using any of these services.
#chat #live #recommended #service
  • Profile picture of the author MattSchoenherr
    drew,
    Here are a couple:

    1. While I don't have any experience with this service, an online store owner I know is using it fairly effectively. It's call AliveChat and I believe it notifies him when someone is on the site. http://www.websitealive.com/plans-and-pricing/

    2. I ~DO~ have personal experience with BobCares, and they are a good group to work with. Based on our volume for support tickets, they built us a custom pricing plan, so they were quite accommodating. While we eventually discontinued the service because our support calls were so low, they were solid once the setup was finished. Support Plans | 24/7 helpdesk support | Unlimited Helpdesk support| 24/7 Technical Support | cPanel Support | Plesk Support | Direct Admin support| Hosting Controller Support

    Hope this helps!
    M
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  • Profile picture of the author Miko001
    Although not support oriented, a chat for websites can do the same work .
    Try RumbleTalk,your visitors will be able to add images and videos to the chat.
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  • Profile picture of the author Andrew H
    I use olark. It's free for less than 20 conversations per month.

    Olark | Live chat with your customers for sales and support
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    "You shouldn't come here and set yourself up as the resident wizard of oz."
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    • Profile picture of the author PeerFly
      Originally Posted by mcflause View Post

      I use olark. It's free for less than 20 conversations per month.

      Olark | Live chat with your customers for sales and support
      I highly recommend Olark. From Olark Features:
      • Use Olark anywhere!
        Chat with visitors on your website from your desktop, your laptop, your iPhone, or your Blackberry. We work with standard chat (IM) clients (like iChat, Pidgin, and Meebo) and services (Google Talk and Jabber) which means YOU get to decide what software to use.
      • Monitor visitors and initiate chats
        Salespeople need lots of information right at their fingertips. That's why we provide that information right inside the buddy list, unlike our competitors, allowing you to start chatting with a visitor even if they haven't messaged you.
      • Know your users
        Olark lets you know all sorts of useful information about your users in real-time.
        For example:
        • Visitor name, email, etc. through optional pre-chat form or integration with your current login system
        • Visitor page location (know exactly when they're on an important page!)
        • Referring site
        • Have they been to your site before?
        • Geo-location (where on Earth are they from?)
      • Simple Integration
        Get full Olark integration by pasting a short bit of JavaScript.
      • Continue chats across pages and off-site!
        Chats persist as visitors move through your site and even off-site when a visitor follows an external link!
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  • Profile picture of the author Denyros
    Hello drew,

    Suggestions for you, watch this video for Best Live Chat Service for your Website

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  • Go with Olark. But if your not looking to pay look up some free chat services.
    There's a tun out there. Good Luck!
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  • Profile picture of the author HarrySy
    I use the live chat module in my help desk system called FocalScope. You can read more about the specific features of their live chat module here FocalScope . You can even test it out on your site with their trial.
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  • Profile picture of the author Quanscire
    If you have a WordPress site then you can install the plug in for free.
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  • Profile picture of the author wemakelogo
    Try Lucky Orange...
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  • Profile picture of the author weboasis
    LiveZilla...
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