Quick- Hostgator are killing my sites!

17 replies
  • WEB DESIGN
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Can you see my site http://www.brian-morgan.info/index.html okay?

Hostgator said they suspended a script on the site, and now the support is saying they can see it okay. I'm not sure they can.

Cheers

Brian
#hostgator #killing #quick #sites
  • Profile picture of the author Janet Sawyer
    Hi Brian,

    Just did a quick check and it's showing a 403 Forbidden error.

    This article here Why am I seeing a 403 Forbidden error message?
    might help you get it fixed up.
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  • Profile picture of the author Kingfish85
    The permissions have been changed on the file. They need to be 755.
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    • Profile picture of the author Geordie John
      Originally Posted by Kingfish85 View Post

      The permissions have been changed on the file. They need to be 755.
      I had this happen to ALL of my sites on a Hostgator account last month - all they could tell me was that the permissions had been changed, possibly by updating WP or from installing a plugin...

      The LiveChat support rep offered to correct them all for me, but once i found out how to do it (changing folder permissions in the Cpanel) i went in and corrected my own, at least now i know how to if it happens again.
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      • Profile picture of the author Kingfish85
        Originally Posted by Geordie John View Post

        I had this happen to ALL of my sites on a Hostgator account last month - all they could tell me was that the permissions had been changed, possibly by updating WP or from installing a plugin...
        Seems a bit odd...I haven't seen this one yet. Although, sometimes file permissions get jacked up when doing migrations. We've had this happen before when moving accounts.


        The LiveChat support rep offered to correct them all for me, but once i found out how to do it (changing folder permissions in the Cpanel) i went in and corrected my own, at least now i know how to if it happens again.
        When doing this, be sure to compare the permissions with another install of Wordpress as all files are not 755.
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        • Profile picture of the author Bryan Zazz
          Originally Posted by Kingfish85 View Post

          Seems a bit odd...I haven't seen this one yet. Although, sometimes file permissions get jacked up when doing migrations. We've had this happen before when moving accounts.

          When doing this, be sure to compare the permissions with another install of Wordpress as all files are not 755.
          Definitely sounds like a permissions problem.

          But different files need different permissions.
          So it depends what the WP logic does with each file, doesn't mean that
          if one WP install has some permission, that all use the same. Though they might.
          When accessing some files, the web server usually does is as user "nobody"
          ... on my box it's user "www-data" which is just a low-privilege user
          for security reasons. Low privileges are needed to limit the damage
          someone can do ... in case server gets hacked by unauthorized martian.

          Permission 755 means:
          owner group other
          [rwx] [r-x] [r-x]
          and your server comes here as an "other" user at runtime.
          'rwx' stand for read/write/execute permissions, hence
          755 gives your server read and execute permission over some file.
          Your error means that the server failed to do some stuff because
          it lacks one of those permission: add read AND execute
          permissions to the "other" user, and that should solve your problem.
          Hope my explanation did not gave you a headache, it's actually
          much less harmful that it appears... good luck!!

          PS. Careful with the "write" permissions: do not give it to any "other" user
          as that means that anyone (with a bit of knowledge) is then authorized
          to modify and delete the file with that permission. You sometimes need to give
          those permissions so low-permission users (like your web server)
          can write stuff on the HD, but be careful with those.

          Conclusion: setting permission 755 to your file "index.html" should solve
          your problem. If it does not, check the permissions of the directory/folder
          containing the index.html file, as the permissions of that may have "read"
          permission disabled... anyway: try to find who is preventing your server
          from reading the index.html file, then correct that with appropriate permissions
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  • Profile picture of the author Mike Ogbin
    just talk to hostgator support service via online support, let the supporter fix the issues.
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  • Profile picture of the author BenQ
    Careful installing less than reputable plugins -- some out there will do this.
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  • Profile picture of the author zubizubi
    I can also see a 403 forbidden message.
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  • Profile picture of the author zitam
    Hello,

    I accessed the website but it is not working. it outputs 'Forbidden' error message.

    That is the reason, i would always say do not trust the Big Web hosts.. I would suggest staying away from them, and going for a more reputable/smaller company. (Don't be fooled by their offers.)

    You can Find Top Reliable Hosting providers here - HostingCharges.in Thanks!
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  • Profile picture of the author Kingfish85
    Have you not gotten this resolved yet? It's still showing the error...
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  • Profile picture of the author profilelinks
    Ask HG regarding this, they have great support!
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  • Profile picture of the author wellm97
    Talk to HostGator Support team mean while contact a developer if you do not know about programming.
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  • Profile picture of the author Hackbridge
    The problem with the pages I have on the site are that they are generated when someone searches for a relevant keyword, like "laptop". If they see my site in the search and click on the url, if the page hasn't been created on the website then the script will create one.

    Some of the pages (related to different niches) have a lot of keywords and that means they generate a new page each time someone searches for one of those individual keywords. This is the problem I know Hostgator are having.

    Their solution is below:


    Unfortunately, the scripts that were running at the time of the violation are some that I am not familiar with and therefore I cannot provide any specific recommendations to help optimize them. They all seem to be similar, so perhaps your developer or software distributor may be able to assist you with a common change that can be applied to each of the sites listed in our previous email. Generally, adding some sort of caching mechanism will help lower the load on the server as the script will not need to generate a new page with every request.

    After you have made your adjustments, please reply back to this email and we will then be able to re-evaluate your site to ensure that it is no longer degrading the performance for our other customers on the server. Once we deem that your site will no longer negatively affect neighboring clients, we will be able to re-activate it fully.
    Thank you to everyone who has offered advice/suggestions. If someone can identify the solution from Hostgator's email I'd be very grateful. I can't go down the VPS route just yet, but saying that it might be my final solution.

    Brian
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  • Profile picture of the author hostking
    Yes something is not right there. Contact them as they are usually very great at assisting with Web Hosting Issues. They helped me when I hosted a personal site with them a few times are quite good at solving hosting issues.
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  • Profile picture of the author gcampton
    if you installed "Better WP Security" then that's your problem....

    Everyone seems to ignore that big bright yellow warning boxes that says "WARNING: This feature is known to cause problems with some themes and plugins"
    They just go down the page clicking every yellow box that has warning thinking.... it can't possibly happen to me!.
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