Frustrated with a client

by Anoopchawla 12 replies
Hi everybody,

I learned a lesson yesterday: Never ever work for cheap.

I got a client from linkedin (shopping on price) he wanted to have an ecommerce store, out of desperation I accepted to work for cheap.

It has taken me many hours to complete his store and now he keeps on finding faults in the text and everything else, I am really frustrated with this guy.

Further his English is really poor adding another problem to the equation, I have a hard time understanding what exactly he wants.

Further at this price he even wants me to teach him how to use wordpress for his site...

Even If I give him money back he may post negative things about me. Another issue is it is not possible to send money via paypal from India.
I am not sure what to do?
#website design #client #frustrated
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  • Profile picture of the author Istvan Horvath
    I am not sure what to do?
    Learn the obvious lesson: pre-qualify your clients to make sure they are the "ideal" customer for you! Accepting jobs "out of desperation" isn't the best way to build a business...
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    • Profile picture of the author jbyte
      Tell him you have to charge extra to train them on wordpress. They may be frustrating, but if you say yes to all these additions and changes, you can only blame yourself.
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      I fix WordPress problems, PM me if you need help

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    • Profile picture of the author rhinocl
      Originally Posted by Istvan Horvath View Post

      Learn the obvious lesson: pre-qualify your clients to make sure they are the "ideal" customer for you! Accepting jobs "out of desperation" isn't the best way to build a business...
      No but it helps you eat so you can stay alive in the meantime. Dead people can't build businesses.
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  • Profile picture of the author SmallBizWebsites
    Training the client on WordPress is out of the question. Let the client figure it out themselves- there is no shortage of information on the subject.

    From what you have described, it is time to walk away from this "client" who got you to work cheaply and never seems satisfied. Just say nothing further to them and walk away. I wouldn't even answer emails. Think of it as a learning experience.

    If you want to continue to work as a freelancer doing web design, learn the #1 rule: Always have a contract The contract terms should stipulate what you will do and what responsibilities are the client's. The #2 rule is don't work for cheap. Unless web design is a hobby of yours, then treat it like a business and charge accordingly.
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    • Profile picture of the author Anoopchawla
      Originally Posted by SmallBizWebsites View Post

      Training the client on WordPress is out of the question. Let the client figure it out themselves- there is no shortage of information on the subject.

      From what you have described, it is time to walk away from this "client" who got you to work cheaply and never seems satisfied. Just say nothing further to them and walk away. I wouldn't even answer emails. Think of it as a learning experience.

      If you want to continue to work as a freelancer doing web design, learn the #1 rule: Always have a contract The contract terms should stipulate what you will do and what responsibilities are the client's. The #2 rule is don't work for cheap. Unless web design is a hobby of yours, then treat it like a business and charge accordingly.
      Mate but what should I do about the 50% advance money that I charged him, the thing is I am from India and paypal India doesn't allow to refund the money.
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  • Profile picture of the author AmbitionConcepts
    I always make it clear not to set a final price when quoting a job, reason being is things change as far as their plans or ideas. Too many times there are people out to get something for nothing and if you make it clear to them that this is the starting price for what we have agreed to they really have nothing to argue about. Once someone feels they can take advantage of a situation they will, don't let them get to that point. Trust me, easier said then done in a lot of cases but if they know what they are getting from the start and you dont leave it open ended you will be much better off. Time is money, and if they keep adding to your task list you need to make the necessary adjustments to how much you are charging them. Hope it works out for you champ.
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  • Profile picture of the author Patrick
    Originally Posted by Anoopchawla View Post

    It has taken me many hours to complete his store and now he keeps on finding faults in the text and everything else, I am really frustrated with this guy.
    I don't get whats keeping you frustrated. If he is finding faults, then that is his right to do it. If he offered you to do work for some amount, and you accepted it, then you should finish his work. Working for cheap doesn't mean it will be "OK" for you to not fix the faults and give him something which he didn't want.
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  • Profile picture of the author kevintb7
    Unfortunately your reputation is worth the effort. Suck it up, fix whatever he wants, and give him basic training on wordpress by offering him links to tutorials. It seems most people expect higher talent from lower prices, I don't get it, the worst customers I have had also have been some of my least paying jobs.
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  • Profile picture of the author Stevewoody82
    An excellent example of managing expectation.

    Possibly your most valuable client. For what you lack in financial reward you are certainly receiving an abundance of experience

    Sacking a client is the most liberating feeling in the world. In future I advise a detailed brief to ensure you manage each others expectation.
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    Your website is the window to your business . Don't fill it with cheap crap !

    What I don't know about Wordpress either isn't worth knowing or hasn't been invented ;)

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  • Profile picture of the author Jr180180
    Well, with these things you live and you learn...

    You definitely want to have contracts not only to protect yourself but you can convince the client that it protects them as well. (Cause it does.) There are many online document signing services that you can use to make this quick and efficient. Services like DocuSign are very helpful in these cases.

    As for what you should do, I would recommend sucking it up and continue trying to finish the job. If it goes beyond the point where you can handle it anymore, it is important to let the client know that you would need more compensation. You must do this in a professional and easy going manner.

    Things you could mention:

    - If you guys agree to a simple e-commerce site then refer back to that communication and let him know that you thought this would be a simpler job and you under quoted him.
    - Kindly mention that training was not a part of the contracted services. In business, you need to learn how to say "no" sometimes. Of course, say "no" kindly.
    - If he asks for his money back, let him know that PayPal doesn't do refunds in India. You need to make that clear to him so he understands. Also want to let him know that if he does push for refund, any fees involved in refunding monies will be deducted from the refund itself.

    RE: the Training:

    You want to consider the benefits of training someone else. This may help you get familiar with how to train another client and can further your understanding. If you make a training general enough, you can even put the training on your own blog or company website. This would show other potential clients that you know exactly what you're doing and exactly what you're talking about.

    RE: Reputation:

    If for some reason this client relationship doesn't work out and he ends up writing a bad review about you, it's important that you do not panic. Panic in you write a non-professional response to his review, that will hurt you more than the review itself. If push comes to shove and he does write this review, be sure to let him know that you're sorry it didn't work out. Be as sincere as possible.

    RE: client:

    By the way, congratulations on getting a client. Whether this client is a good one or a bad one, you're still getting your feet wet and learning.

    Hope this helps!
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  • Profile picture of the author minhvu141
    First rule - never deal with uneducated client or who doesn't know much about the job that they hiring you for which just causes additional problems for you, eventhough it's not worth it at all.
    In this case, I suggest give him a twitter or facebook fan page which linked to his website right now with some followers or likes ( you can get them cheap on fiverr ). I am sure he will like what he gets.
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