Website down after Wordpress 3.8.1 update

by seoed
9 replies
  • WEB DESIGN
  • |
Hi,

can anyone help?

After I updated my site it doesn't even load anymore, everything's gone.

What could be the problem?
#problem #update #website #wordpress
  • Profile picture of the author joe ferdinando
    Ok try this:
    go into your cpanel and file manager and look to see if your wp content folder is there, you can check the wp contents folder to see if your themes and plugins are there!

    you can also check with ftp

    Ok if you have your wp contents folder then go and get you wp config file and save it to. The config file has your database username, password and user info!

    in cpanel go to phpmyadmin and find your database and export a copy and save!

    Now you have two options.
    1) do a fresh new install over your existing wordpress and use your current database settings.
    2) Just upload the files to write over the existing wordpress, then upload your backup wp config file and upload your wp content folder to write over the existing wp content folder!

    If you have a copy of backup creator, wp Twin or backup buddy then you can retore your site back to the way it was before you updated to the new wordpress 3.8.1
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  • Profile picture of the author clickbump
    Joe's suggestion should help you out. If you want someone to have a look, PM me with your site admin info and I'll have a look (assuming you can get into your site admin)
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  • Profile picture of the author stewie-Y
    I've had a lot of experience troubleshooting Wordpress WSOD(White Screen of Death) issues. If the site you're talking about is the one in your signature then it looks like you've got it back up, but if not mind posting a link to the site?
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  • Profile picture of the author Patmartins
    Please, I am new in WF. I am having the problem of uploading audio files above the given 64MB in wordpress. Please can anybody help me on how to go about it? Thanks
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    • Profile picture of the author joe ferdinando
      Originally Posted by Patmartins View Post

      Please, I am new in WF. I am having the problem of uploading audio files above the given 64MB in wordpress. Please can anybody help me on how to go about it? Thanks
      You have to edit your php.ini file on your hosting account. Usually in cpanel for your hosting account you can go and edit it, you can also contact your hosting support for help.
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  • Profile picture of the author WPcrew
    If you see .maintenance file in root of your wp installation - that's most likely the reason. Sometimes update takes time cause of bad shared hosts, or connections time out, and .maintenance file is not removed.

    That's no. 1 reason.
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    • Profile picture of the author sham2
      You can save your database file from your control panel . Export your database as a sql file. And upload this file again to your new wordpress web site.
      Hello Patmartins! You can increase your file size with this file. Go to your phpmyadmin and edit php.ini file. Change the the file size in MB.
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  • Profile picture of the author jeffatrackaid
    I had some customers get WSOD (white screen) after recent WP updates. The issue was related to increased memory usage.

    In this cases, you may see this in your Apache error logs:
    Code:
    Fatal error: Allowed memory size of X bytes exhausted (tried to allocate Y bytes)
    To correct this issue, you need to edit your php.ini file and increase the memory_limit variable.

    If your server happens to use an opcode cache (Xcache, APC) that memory limit may need to be raised as well.
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  • Profile picture of the author RobinInTexas
    Give a link to the site with the problem, or let us know if it's resolved, otherwise just follow the guesses people give you here, or follow the troubleshooting instructions at the WordPress.org site.
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    Robin



    ...Even if you're on the right track, you'll get run over if you just set there.
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