Don't thoughtlessly rely on formulas!

by DavidO
34 replies
A prevalent copywriting "formula" says you must increase the pain level in your visitor before introducing the SOLUTION. At least a half a dozen well-known copywriters who have reviewed my copy over the years have urged me to up the pain volume... "scare the hell out of em!"

Since I market a high blood pressure treatment the field for pain is wide open. Funny though, I was always disappointed with the results and always went back to my "softer" copy.

Now, thanks to a couple thoughtful souls here in the copywriting forum, I've had the opportunity to read about the right way to sell to a mature/older market...

#2 from 10 Commandments Of Selling To Seniors:

"Never attempt to scare us into buying. Fright tactics turn us off."

And from Angst And The Art Of Selling To Seniors:

"Go easy on the hard sell and scare tactics. Today's seniors are smarter about advertising tricks than ever before."

It just goes to show that every rule has exceptions and that you can step on your own toes by blindly following every formula. Some of those copywriters should have known better.
#formulas #rely #thoughtlessly
  • Profile picture of the author nontemplates
    Well from what I see quite a bit of Copywriter's live and die by a formula. I think its a natural consequence of how they learned the trade - from copying. No knock on some of the great Copywriters that have shared their knowledge but if you don't mix (or don't have) some of your own ingenuity and common sense with what they teach then you are a copying writer not a Copywriter.

    I would have told you NEVER to scare the hell out of them because its manipulative and because Seniors respond far more to relationship building techniques than scare techniques. I suppose however the cliche might be trotted out that Copywriting is all about sell, sell,sell as I have heard ad nauseum in certain circles and in some niches is just a load of garbage.

    Relationship building beats the daylight out of the one shot hustle push. Its why getting an email address following up and doing the upsell from a building relationship works so well. Some Copywriters vision isn't further than their nose. You can bump the conversion rate with a hustle but then buyers remorse ends up eating into your existing customer base and your repeat sales without you even realizing whats happened. The Copywriter goes bouncing away beating his chest that he's done his job but what he's done is taken a bite out of your long term business.
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    • Profile picture of the author DavidO
      Very well put, nontemplates. I started out in marketing, as many do, by following the formulas, although it often felt wrong.

      As I've moved towards a more authentic style my conversions have increased.
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      • Profile picture of the author Collette
        The problem is not a 'formula'. The problem is not understanding how to use a formula.

        There is a reason formulas exist in direct marketing: They work.

        Addressing a prospect's real fears or desires is what is meant when you're advised to "turn up the pain". If you have only a basic grasp of copywriting skills, your understanding and execution of this basic copywriting tenet will be crude, at best.

        And if you fail to interpret the truth of proven principles correctly, that does not make those principles any less true.

        A great many marketers have absolutely NO understanding of what their prospect's real 'pain' is. They believe that understanding their product is the same as understanding their market.

        It is not.

        Using a formula to guide the structure of your sales letter does NOT require you to be inauthentic. Nor does 'selling' require you to be inauthentic. Genuine interest in your prospect's well-being and success can be always conveyed within the structure of a formula. They are not mutually exclusive.

        There is no question that most inexperienced marketers execute formulas in a ham-fisted manner. However, that is no reason to dismiss tried and proven principles of marketing and human behavior.

        A formula helps you use good skills within a proven template. However, many DIYs do not understand the basic principles of good writing and selling techniques. It is for precisely that reason that so many sales letters are a stream of irrelevant (to the prospect) babble that does not convert.
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    • Profile picture of the author Daniel Scott
      The copywriter's job is to sell.

      The marketer's job is to make sure they have a product that the copywriter can legally and ethically present as an amazing, one-of-kind, gotta-have it solution.

      The best way to do this? CREATE a one-of-a-kind, gotta-have-it solution

      Relationship building is part of your marketing funnel. Copywriting is about writing words that sell.

      There's a relationship there but they're not the same thing, as you seem to think they are.

      In fact, guess what you use to write autoresponders?

      That's right... copywriting. And the job of an autoresponder... is to make a sale.

      You seem to be talking about how an unethical sale will lose you a customer. That's obvious, but it has little to do with copywriting, as any good copywriter doesn't lie... they influence a prospect's state of mind so they take the most desired action.

      Maybe, just maybe, you should try and know what you're talking about before you keep flooding this forum with such poor information. We've been patient up til now but there's only so far that can go.

      -Dan

      P.S. Brian, back the F**K OFF! Collette and I have had previous correspondence on Bruce's Copywriting Board where she is promised to me (so long as I'm willing to adopt her animals as well, which I am).

      P.P.S. Maybe we can work out some kind of time-share system, if Collette's up for that.



      Originally Posted by nontemplates View Post

      Well from what I see quite a bit of Copywriter's live and die by a formula. I think its a natural consequence of how they learned the trade - from copying. No knock on some of the great Copywriters that have shared their knowledge but if you don't mix (or don't have) some of your own ingenuity and common sense with what they teach then you are a copying writer not a Copywriter.

      I would have told you NEVER to scare the hell out of them because its manipulative and because Seniors respond far more to relationship building techniques than scare techniques. I suppose however the cliche might be trotted out that Copywriting is all about sell, sell,sell as I have heard ad nauseum in certain circles and in some niches is just a load of garbage.

      Relationship building beats the daylight out of the one shot hustle push. Its why getting an email address following up and doing the upsell from a building relationship works so well. Some Copywriters vision isn't further than their nose. You can bump the conversion rate with a hustle but then buyers remorse ends up eating into your existing customer base and your repeat sales without you even realizing whats happened. The Copywriter goes bouncing away beating his chest that he's done his job but what he's done is taken a bite out of your long term business.
      Signature

      Always looking for badass direct-response copywriters. PM me if we don't know each other and you're looking for work.

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      • Profile picture of the author Bill Jeffels
        Scaring the hell out of people works.

        I did a 2-step newspaper ad for a company that provides home care for seniors, so seniors don't have to go into a nursing home.

        With all my hours of research what I discovered was that one of the biggest fears of seniors and their children is that their loved one will fall in their home and would be seriously injured. They feared they would fall down the stairs. They feared that their loved one would need medical attention and no one would be there to help, or the Mom or Dad could not get to the phone.

        So, fear works. Have you ever seen that commercial for the home security system where the Mother and daughter are home alone and the scary guy breaks the door open?. Yes, that scares people. Home alarm systems are built on fear.

        I'm not saying to use fear for everything. Sometimes people are already there and you just have to hit them with a solution. AIDA, PAS, are great. You just have to know how to use them.

        -Bill
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        • Profile picture of the author CDarklock
          Originally Posted by Bill Jeffels View Post

          their loved one will fall in their home and would be seriously injured.
          "I've FALLEN! And I CAN'T GET UP!"

          Oh, come on, we were all thinking it.
          Signature
          "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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            • Profile picture of the author Hugh Thyer
              A couple of quick comments...

              Have you written your sales page SPECIFICALLY at the seniors niche? If they're your market then go for them 100%. Different markets respond in different ways.

              As far as scaring them, you have to be careful. Reminding old people of their 'impending death' is hardly likely to create rapport.

              Instead, tell them the stats that x% of people die as a result of xyz, or that research from the university of XYZ has found that people with high blood pressure can expect a life expectancy 5 years less than those without. These are examples, but give them the figures without telling them they're going to die.

              You need to be subtle.

              Want to learn how to do this? Go get Clayton Makepeaces Steal These Secrets Volume I. It has a couple of brilliant magalog examples dealing with this very thing. See how he does it.

              Hugh
              Signature

              Ever wondered how copywriters work with their clients? I've answered that very question in detail-> www.salescomefirst.com
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      • Profile picture of the author nontemplates
        Originally Posted by Daniel Scott View Post


        Relationship building is part of your marketing funnel. Copywriting is about writing words that sell.

        There's a relationship there but they're not the same thing, as you seem to think they are.
        Your "Seem to think" is way off target (as usual) and once again condescending. My point was simple. If in the process of selling you create buyers remorse it will hurt your business later on. My sales experience is rooted in insurance. You can't sell me any of your spiel on that. Sorry. Its what I know like the back of my hand and we could see this very directly by what is known in the industry as chargebacks. Go ahead and try to claim that copywriting is just to sell and that relationship is seperate and part of a marketing funnel in all circumstances.

        That garbage one size fit formula is PRECISELY what the OP is taking about. Go ahead and use a strong arm technique (ethical or not) that sells but later leads to buyers remorse and watch the chargebacks come rolling in. In the actual writing of the copy for my insurance company the relationship factor was huge. Thats right - IN THE COPY. Its the reason you will NEVER see copy come from Prudential or State Farm with an intent - as the OP stated he was told by well known (no doubt IM based and maybe one in your group) copywriters - to scare the "HEll out of them"

        Maybe, just maybe, you should try and know what you're talking about before you keep flooding this forum with such poor information. We've been patient up til now but there's only so far that can go.
        Same goes here. We finally agree. Maybe just maybe you should know who you are talking to rather than assuming because you are some johnny come lately IM marketer you know what happens on all levels of Copywriting because you have just demonstrated CONCLUSIVELY that you do not know anything about the corporate level of copywriting above your head where the entire sales process from copy to upsell is controlled by keeping an image that builds relationship not just sales and where you would be tossed out on your proverbial rear end AS A COPYWRITER for thinking relationship was secondary to sales thereby jeopardizing later business. This isn't some backyard guru taught copywriting for selling get rich quick kits you are accustomed to. I'm talking about real business and frankly thats why the OP probably hasn't been able to get good conversions - because he's relying on copywriters that only know how to move informational products of often dubious worth not real life products.

        I think I will put this down as yet another formula not to thoughtlessly rely on as Davido put it. You clealy think you can pigeon hole everything according to your sales copy , auto responder rinse and repeat nonsense.

        This is the fourth or fifth time your bunch gets so intimidated by anyone posting anything that doesn't hold to all your guru based training dogma that you have to lash out even when nothing was directed at you. However I got it down now. You lashout whenever you see any dissent from your paint by number copywriting because its seems to me you need that wall or alliance to keep the sales going. If someone else was right about something and you were wrong it might hurt the bottom line.

        If you were half as busy as you claim you wouldn't have the time to whine because someone says relationship is important to consider in copywriting. Or Egad! He just said a copywriters website might actually need to have good copywriting and that might end up hurting one of our online friends.

        So spare the veiled threats and pull your strings and get me banned for being argumentative or any other assorted nonsense you can trump up because you have a need to control all differences of opinion you don't like on this board to protect your bottom line. Sure I could learn from you but you swear you don't need to learn anything and thats now painfully obvious a complete joke. I don't see any of the big names here so get over yourself. From what I can tell most everything rehashed here is available elsewhere and without the attitude and constant attempts at censorship so fire away.
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        • Profile picture of the author CDarklock
          Originally Posted by nontemplates View Post

          Go ahead and try to claim that copywriting is just to sell and that relationship is seperate
          You mean like this?

          Originally Posted by nontemplates View Post

          The tangible result of copywriting is a buyer reaching for their wallet ( credit card or keyboard to go to Paypal) not a smile on your face
          You seem to change your position to whatever gives you the best shot at an argument.
          Signature
          "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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          • Profile picture of the author nontemplates
            Originally Posted by CDarklock View Post


            You seem to change your position to whatever gives you the best shot at an argument.
            You seem to assume to get to any conclusion you want to. Poor logical form. What do you actually write about? I realized I haven't actually read any of your articles. Do you put them together like this?

            Want to quote me then be honest and do the whole thing not cut it off where you think it can ring true to your assumption

            D) The tangible result of copywriting is a buyer reaching for their wallet ( credit card or keyboard to go to Paypal) not a smile on your face (say with art).
            I was specifically talking about the smile a piece of art brings to your face not that the customer should not be satisfied. Already replied in the other thread how you are utilizing circular reasoning. Sorry no time for more of the same. Back off to bed to catch a few more winks
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        • Profile picture of the author Collette
          Nontemplates: Dude... take a deep breath...

          I think it's great that you're passionate about marketing skilfully and ethically. And you and Daniel aren't as far apart as you think.

          I don't know how long you've been lurking here before your first post. So maybe you don't realize how often we hear some version of:

          "Copywriters are nothing but overpriced, incompetent, unskilled, lying, hype-merchants!

          I should know!! Because I paid 197-freakin-$$ for numerous copywriters to write my sales letter for my (cookie-cutter/no-market/no-WOW) product. And none of them has made me a dime in sales.

          In fact, the copy that I wrote - using most of the copy they wrote - has outperformed anything they ever wrote.

          What's that...?

          Of course it doesn't matter that I never actually used the copy they wrote, as they wrote it! Pfffft! Their copy wouldn't have worked for me anyway, because my product/market is different. And besides, I know better than they do.

          The fact is... these clueless losers couldn't sell warm rice to a starving orphan. NONE of them give anything but useless advice. They all suck! ... SUCK, I tell you....!!

          Oh - and by the way - could I get some more free advice from the copywriting forum, please? "

          ***

          The thing is, you're quite right when you say,
          If in the process of selling you create buyers remorse it will hurt your business later on.
          I don't think there's a pro copywriter anywhere who would argue with that. Dan agrees with you. Maybe he got snippity because you caught him when he was tired, or having a bad moment, or he was just sick of hearing "copywriters suck", or whatever. It happens.

          Realize, too, that corporate advertising often uses fear as a marketing tool. It's not used in the crude way that IM hacks use it (Buy my crap vitamin or you're gonna DIE!!!).

          But:

          - When State Farm runs ads with disaster footage of flooded homes and shell-shocked couples clinging to each other for comfort...

          - When Allstate uses a driver-cam to "visualize" being unexpectedly sideswiped in an intersection...

          - When OnStar begins an ad with a black screen and the sound of wailing sirens...

          - When Michelin uses a photo of an adorable, chubby infant sitting in a tire to illustrate "What's riding on your tires"...

          You think they're NOT using fear-based appeals?

          Of course they are!

          In all of these instances, the corporation is NOT selling tires, or insurance, or GPS locator systems. They're really selling health and well-being.

          And whenever you are selling health and well-being, a fear-based appeal is one of the avenues proven to work. Yes, even in a mature market.

          But, as illustrated above, you don't have to clobber the prospect over the head and drag 'em off to your lair, like a Neanderthal making a marriage proposal.

          Many of us here do not, never have, and never would, use fear so crudely.

          So it gets a tad galling to have people make sweeping pronouncements about 'formulas', and 'the right way to sell'. Especially when it's being said through the lens of obfuscation.

          You may be right when you say,
          ...frankly thats why the OP probably hasn't been able to get good conversions - because he's relying on copywriters that only know how to move informational products of often dubious worth not real life products.
          But that sort of suggests that the OP hasn't a clue, doesn't it? Otherwise, he should know to go hire a copywriter proven in his field.

          There are plenty of copywriters who specialize in health-related direct response. Who know this market. Who know exactly how to sell to this market. Who have proven results in this market. Some of them are here; others can be found simply by tracking down the person who wrote a control in the field.

          You think a copywriter with a 3-year control doesn't know what he/she is doing?

          But, nah - it's much easier to "blame the copywriter". :rolleyes:

          Here's another possibility: Maybe the OP is getting lousy conversions because he insists on selling his THING.

          The fact is, nobody wants your THING. Nobody cares about your THING. They don't have time to read some long-winded pitch that may or may not be related to anything they care about.

          People care about being pretty, having enough money to live as they choose, living longer, being able to play catch with their kids, feeling young again, not getting cancer, playing a game of tennis and not getting winded, taking their kids to Pee-Wee soccer safely, having a great sex life with their partner, and any number of things unrelated to your THING.

          Unless your THING can help them do the things they want to do.

          Then, they care. And then, they buy.

          This advice has been freely given in this forum many, many times.
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          • Profile picture of the author nontemplates
            Originally Posted by Collette View Post


            I don't think there's a pro copywriter anywhere who would argue with that. Dan agrees with you. Maybe he got snippity because you caught him when he was tired, or having a bad moment, or he was just sick of hearing "copywriters suck", or whatever. It happens.
            Colette thanks but one did argue with me on that and I assuming you consider him a pro. You seem like a reasonable and interesting person but can I just say forum respect or understanding is not limited to any one person or group. I appreciate your wanting to give an excuse for Dan's behaviour but its unacceptable. Unless you are an admin you have no right to mouth off about what you are not going to accept for much longer when people voice their views on an open board (especially since it now has been confirmed some people agree with parts ot if). Writers know language right? So it was a threat of some kind and admittedly I don't take kindly to it.

            I get that copywriters might be sick of hearing things but you have to consider that its a copywriting forum not a copywriters forum. People from various sales backgrounds that have had to put their pitches into written words can get sick and tired of some copywriters mentality too. No writer here has sold every kind of product and you are a darn fool and not worth a dime if you think you are an expert in copywriting and therefore an expert in writing for any product. In fact even people who have been the target market for a number of products and not in marketing at all should feel free to post here and frankly copywriters should learn to occassionaly shut up and listen because the customer always tells you things you don't know. Even if you convert 10% pull in your chest a bit. You missed 90% of the customers plus on a forum its a slight bit dumb because all we have is your word you are that good and a few other posters who no one generally has confirmed the identity of.

            It might be an actual flow over that if you follow the gurus you have hidden urges to act like one but NO ONE in this forum I have seen can claim that status. So I say the same thing. Chill out. Breathe. You (not you personally Collette) aint all that yet so stop pimpin the part. We come from various experiences, as it were different genres of sales. It certainly does not mean if anyone has a difference of opinion and articulates it and makes a case for it they are being disrespectful That is all I have gotten from a certain pack from day one. In my book you give it to earn it which is why you've earned mine.



            Rant over.
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          • Profile picture of the author nontemplates
            Originally Posted by Collette View Post


            You think they're NOT using fear-based appeals?

            Of course they are!
            Well I wouldn't say otherwise if we are on the same page as I think with the phrase fear-based. I started out in life insurance. Think I don't know about fear-based selling? LOL Thats the ultimate fear based PRODUCT. You have to get a family to think about what happens if someone dies but only hacks figure they will go in thinking I am going to scare the hell out of them. Instead you do it low key. You lay out the risks and you play up the love the parents have for their kids and you soft pedal it. You even tell them as you gain their confidence that its really just there for security and peace of mind and you believe they will neve have to use it (while they are signing up. LOL).

            Thats where I disagree with Dan's nonsense about the sales pitch being seperate from the relationship which is merely a marketing funnel. I build that relationship from the very first pitch in person or in writing. A copywriter just concentrating on a conversion rate is a hack to my business and a whole lot of others. He will destroy it and go boasting online and everywhere else about his conversion rate. He doesn't know my business he's just wound up some robotic copywriting principle and is trying to unleash it on a market he doesn't understand.

            Simple. DavidO has found himself with a product that doesn't just need to sell sell sell without looking at the relationship foundation his copy is creating.

            Every single example that you used from television ads is actually a soft sell and nowhere near ratcheting up the fear factor. Thats the tactic the OP was suggesting. He never said a thing about not using any fear. You bet if he sells a Blood pressure solution it is fear-based. The product is fear based!

            The beaut is that the copywriters which he says are well knowned wanted to scare the hell out of people with blood pressure problems. Nice eh?
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  • Profile picture of the author BrianMcLeod
    Are you selling directly from the website or doing lead gen and then following up by direct mail/telemarketing?

    Why/why not?

    Best,

    Brian
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  • Profile picture of the author CDarklock
    Originally Posted by DavidO View Post

    A prevalent copywriting "formula" says you must increase the pain level in your visitor before introducing the SOLUTION.
    I think this is a misinterpretation. I believe the real formula is that your reader must be feeling the pain of the problem before you present the solution.

    This doesn't mean you have to scare them. You just have to describe the problem sufficiently that they know it's a problem and how big it is.

    You don't have to say "Heart disease SUCKS! You could DIE! Like, RIGHT NOW! Even if you THINK you're HEALTHY!"

    Some people just respond better to "A man suffers a heart attack every X seconds, and his average age is Y. Did you think those numbers were higher?"

    Well, gee, yeah! I kind of did! And why doesn't that man go to the damn doctor?!

    You really can artfully circle a problem and provide the same awareness you get from shoving the prospect into the problem and kicking him a few times. I think there's a time and a place for both approaches.
    Signature
    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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  • Profile picture of the author BrianMcLeod
    Collette,

    If I can get a note from my wife, will you marry me?

    ; )

    Seriously, that was a great post.

    Brian
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    • Profile picture of the author Collette
      Originally Posted by BrianMcLeod View Post

      Collette,

      If I can get a note from my wife, will you marry me?

      ; )

      Brian
      Originally Posted by Daniel Scott

      P.S. ...she is promised to me (so long as I'm willing to adopt her animals as well, which I am).

      P.P.S. Maybe we can work out some kind of time-share system, if Collette's up for that.
      *double blush*

      I'm now officially in copy-wench heaven. :p
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  • Profile picture of the author nontemplates
    Quite right Collette. I don't really think David was conveying an either or. In this case based on his post he was referring to the formula of hype. In this case a scare tactic -

    "scare the hell out of em!"


    Formulas are great but as varied as people and their experiences are theres no one size fits all and a lot of the Copywriters out there I have seen are merely copying under any and all circumstances. Relationship selling isn't a color by numbers activity.
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  • Profile picture of the author nontemplates
    Off topic alert

    Hey Brian. Just left down there. Is the city surviving without me? One thing I miss is my Miami Heat I'm near Mickey now.
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    • Profile picture of the author BrianMcLeod
      Originally Posted by nontemplates View Post

      Off topic alert

      Hey Brian. Just left down there. Is the city surviving without me? One thing I miss is my Miami Heat I'm near Mickey now.
      Oye broder... (yo soy un gringo pero mi grupo musica esta cubano).

      The magic city is what it is... beautiful, hot, retarded... the usual.

      I only got to one Heat game this past season (no wait, I lied I went to 2). Hopefully it'll remain Miami-Wade County next year!

      I kinda dig Orlando... the pine stands and trees everywhere kinda remind me of Miami in the 70's when I was a kid.

      But I like being 40 minutes from Key Largo more. Heh.

      I'm over by the Falls. What part of Miami were you in?

      Brian
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      • Profile picture of the author nontemplates
        Originally Posted by BrianMcLeod View Post


        I'm over by the Falls. What part of Miami were you in?

        Brian
        actually not Miami proper. Plantation. What are you talking about Largo. I'm 40 miutes from Disney. Trump that. Wade will stay. I bet you'll be visting more games after 2010 free agency you bandwagoner
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  • Profile picture of the author Daniel Scott
    Collette,

    Boarding the plane now... let's get married in Vegas.

    -Dan
    Signature

    Always looking for badass direct-response copywriters. PM me if we don't know each other and you're looking for work.

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    • Profile picture of the author Collette
      Damn! Where did I put those doggy Elvis suits???
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  • Profile picture of the author Barry Walls
    These template approaches are the difference between successful and crappy sales people. Life insurance is a good example...

    Salesman..."So Mrs Jones....what would you do it Mr Jones died tomorrow?"

    [Mr Jones goes to interrupt]

    Salesman...."You can't speak...You're dead"

    It's sleazy, manipulative, people don't like it and they can see right through it. They might understand your point, but they won't like you for it.

    Scaring old people will rarely endear you to them...

    All the best

    Barry
    Signature

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    • Profile picture of the author Collette
      Originally Posted by Barry Walls View Post

      These template approaches are the difference between successful and crappy sales people. ...
      It's sleazy, manipulative, people don't like it and they can see right through it. They might understand your point, but they won't like you for it.

      ...
      IMHO, the difference between successful salespeople and crappy salespeople is this:

      Successful salespeople listen to what the other person is saying. They're actually listening; not just waiting for the other person to stop talking so that they can continue with their sales pitch.

      Unsuccessful salespeople do not listen.

      If your copy is 'listening' to your prospects, then your copy will be successful.

      It's not about 'formulas' or 'templates'. It's about listening.

      And it is perfectly possible to 'listen' within a 'formula'. For example, Frank Kern's super simple 'formula for a sales letter (which absolutely works for a simple sale) is:

      1) Tell 'em what you got.
      2) Tell 'em why they need it.
      3) Tell 'em how to get it.

      If you did #3 before #1, or #2, you wouldn't be 'listening'. If you did #2 before doing #1, you wouldn't be 'listening'.

      To state the obvious - there is no point in telling the prospect how and where to buy your stuff, if they haven't already decided that they need and want your stuff.

      Nor is there any point in addressing their need, if they have no idea what solution you're offering.

      Yeah, this is a very simple example, but it's still a 'formula' or 'template'. Formulas and templates provide a GUIDE to the process. Because there's a sequence in which the sales process happens.

      In face-to-face selling, the sequence is rarely linear. A successful salesperson understands this, and 'listens' to discover which stage of the sequence the prospect is in. And responds accordingly.

      In copy, it's a little more difficult. The copywriter has to try to anticipate where the prospect is, and where they will go next. So, a very simple sale may work fine with Kern's 'formula'. A more complicated sale may need to zigzag a bit within the framework.

      Formulas and templates create a useful structure within which something more meaningful can take place.

      The 'formula for a house says a house must have certain basic things: walls, a roof, a floor. But walk down any street, and you can easily see how that basic 'formula' has been adjusted and varied to meet the needs of the occupants.
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      • Profile picture of the author nontemplates
        Originally Posted by Collette View Post

        Successful salespeople listen to what the other person is saying. They're actually listening; not just waiting for the other person to stop talking so that they can continue with their sales pitch. .
        There was a wonderful book I read when starting out in sales that was all about asking questions in a win - win sales scenario(which for the life of me I cannot remember the name or author of). Once I utilized those questions and learned how to listen to those answers to move to the next step I acquired a high close rate. Then something funny started happening. It started to filter out to everything else and I was no longer even concentrating on selling at all but finding solutions.

        When you train yourself that way you can begin to anticipate the questions even before your've ever heard them. The examples of really great copy that I have read the writer antcipated the questions of the target market and answered them.

        To me if the formula is not the questions then its unsophisticated and bush league. The formula of answering questions and anticipating needs and objections is the ONLY formula that will reach across all product lines and all mediums.

        This will really blow some people's minds around here but provided the company has a big enough name recognition you can have GREAT copy that doesn't even end with a call of action to a sale. Rare but its happened because sometimes the company sells more without a sell, sell sell mentality.
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      • Profile picture of the author CDarklock
        Originally Posted by Collette View Post

        For example, Frank Kern's super simple 'formula
        Frank has outright said that he stole that from John Carlton every time I've heard him repeat it... and now here's a reliable and reputable source saying it's his.

        Man, that's a good job of stealing.
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        "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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        • Profile picture of the author Collette
          Originally Posted by CDarklock View Post

          Frank has outright said that he stole that from John Carlton every time I've heard him repeat it... and now here's a reliable and reputable source saying it's his.

          Man, that's a good job of stealing.
          Far be it for me to deny JC his due. I just remembered Kern saying it. He very likely 'stole' it from Carlton, since a helluva lot of good advice originates from JC.
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          • Profile picture of the author BrianMcLeod
            Originally Posted by Collette View Post

            Far be it for me to deny JC his due. I just remembered Kern saying it. He very likely 'stole' it from Carlton, since a helluva lot of good advice originates from JC.
            He did... but left out one component, apparently. Kern tells the story that this was the "moment of clarity" that Carlton gave him trying to write the Stomper letter:

            Here's Who I Am:
            Here's What I've Got:
            Here's What It'll Do For You:
            Here What To Do Next:

            Pretty damn straightforward, really.
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      • Profile picture of the author Barry Walls
        Originally Posted by Collette View Post

        IMHO, the difference between successful salespeople and crappy salespeople is this:

        Successful salespeople listen to what the other person is saying. They're actually listening; not just waiting for the other person to stop talking so that they can continue with their sales pitch.

        Unsuccessful salespeople do not listen.

        If your copy is 'listening' to your prospects, then your copy will be successful.

        It's not about 'formulas' or 'templates'. It's about listening.

        And it is perfectly possible to 'listen' within a 'formula'. For example, Frank Kern's super simple 'formula for a sales letter (which absolutely works for a simple sale) is:

        1) Tell 'em what you got.
        2) Tell 'em why they need it.
        3) Tell 'em how to get it.

        If you did #3 before #1, or #2, you wouldn't be 'listening'. If you did #2 before doing #1, you wouldn't be 'listening'.

        To state the obvious - there is no point in telling the prospect how and where to buy your stuff, if they haven't already decided that they need and want your stuff.

        Nor is there any point in addressing their need, if they have no idea what solution you're offering.

        Yeah, this is a very simple example, but it's still a 'formula' or 'template'. Formulas and templates provide a GUIDE to the process. Because there's a sequence in which the sales process happens.

        In face-to-face selling, the sequence is rarely linear. A successful salesperson understands this, and 'listens' to discover which stage of the sequence the prospect is in. And responds accordingly.

        In copy, it's a little more difficult. The copywriter has to try to anticipate where the prospect is, and where they will go next. So, a very simple sale may work fine with Kern's 'formula'. A more complicated sale may need to zigzag a bit within the framework.

        Formulas and templates create a useful structure within which something more meaningful can take place.

        The 'formula for a house says a house must have certain basic things: walls, a roof, a floor. But walk down any street, and you can easily see how that basic 'formula' has been adjusted and varied to meet the needs of the occupants.
        I think this is basically the point...the peoeple who use canned questions and copy are unlikely to be responding to clues...in sales presentations or from their target market...no matter how many times they come across the same situation.
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  • Profile picture of the author catherine ford
    [quote=DavidO;1067491]=

    And from Angst And The Art Of Selling To Seniors:

    "Go easy on the hard sell and scare tactics. Today's seniors are smarter about advertising tricks than ever before."
    =quote]

    Not only are they smarter they have been exposed to a huge number of averts. Funnily enough as a senior I can sell to seniors' in my experience what turns them off more than anytthing in the world is a teenager or someone in their twenties trying to tell them they have lived long enough to understand the pain of silver surfers when clearly they have not had enough life experience to have a clue
    Catherine
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  • Profile picture of the author markpocock
    #2 from 10 Commandments Of Selling To Seniors:

    "Never attempt to scare us into buying. Fright tactics turn us off."

    And from Angst And The Art Of Selling To Seniors:

    "Go easy on the hard sell and scare tactics. Today's seniors are smarter about advertising tricks than ever before."



    One thing I learnt from David Garfinkel was this:

    Using empathy.

    Use far more empathy at the start of your letters.
    After all, you want across as a friend. Somebody
    who has their concerns close to your heart.

    And Not somebody who is having a rant and rave at
    them. Trying to frighten the daylights out of them.

    Another nuggett David taught me was this

    Good copywriitng is a conversation with your reader
    which moves them into action.

    So it's not a shouting match between you and them.

    Cheers

    Mark
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    Get a FREE 20 minute consultation on your sales letter. Contact me today
    And have the secrets A-List Copywriters - David Garfinkel & Parris Lampropoulos
    use in their multimillion dollar promotions
    www.markpocock.com

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