Copywriters....do they get it? or do they get YOU?

21 replies
Hi warriors,

I recently hired a copywriter to "redo" my sales page. The cost was a little high in my book but I decided that if it increased conversions, I'd be a happy camper.

The copywriter redid all of the graphics, made the page "pretty" and rewrote a little of the copy I already had - pretty much just smoothed it out and made it a little more compelling (my opinon).

After several split tests, it was obvious that my original page pulled better. So my writer redid the copy with some of my suggestions.

Guess what - no sales at all.

I get over 1200 affiliate hops every 5 days and get about 1 sale. To me - that is PUTRID.

I would think a copywriter worth their salt (and high fee) could figure out how to get at least 1 targeted vistor in 200 or 300 to BUY.

Am I expecting too much?

Wanted to add that when I expressed the fact that I was dissappointed in the new copy and the results, the person got MAD at me. Is this normal? Do these kinds of people have such a superiority complex that any criticism at all shatters them?
#copywritersdo
  • Profile picture of the author ragnartm
    Originally Posted by winebuddy View Post

    Hi warriors,

    I recently hired a copywriter to "redo" my sales page. The cost was a little high in my book but I decided that if it increased conversions, I'd be a happy camper.

    The copywriter redid all of the graphics, made the page "pretty" and rewrote a little of the copy I already had - pretty much just smoothed it out and made it a little more compelling (my opinon).

    After several split tests, it was obvious that my original page pulled better. So my writer redid the copy with some of my suggestions.

    Guess what - no sales at all.

    I get over 1200 affiliate hops every 5 days and get about 1 sale. To me - that is PUTRID.

    I would think a copywriter worth their salt (and high fee) could figure out how to get at least 1 targeted vistor in 200 or 300 to BUY.

    Am I expecting too much?
    Comes down to how targeted your visitors are, just to be sure you can get you old page back up and see if it does better, if it does then you should probably handle future editings yourself.
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  • Profile picture of the author travlinguy
    You don't give nearly enough information for comment.

    How qualified was this copywriter? How did you determine his/her qualifications? What the hell was a copywriter doing tweaking graphics? You say the cost was a 'little high' but don't even hint at the actual price you paid.

    You don't mention the product or niche. The only thing I'd suggest with what you have told us is that you go back to your original copy. But wait, you didn't mention how you were doing before either. Any psychics out there?
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  • Profile picture of the author winebuddy
    Sorry Travlinguy...

    I didn't want to get too specific because I don;t want to FLAME anyone but here are a few more details.

    The niche is "how to Make wine"

    The copywriter has their own site and supposedly has 20 years experience with good references.

    To me - if I pay someone $500 or $1000 or even $2000 for a rewrite, I would expect astounding results.

    (now that you mention it - a psychic would have saved me a lot of money)
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    • Profile picture of the author MikeHumphreys
      Originally Posted by winebuddy View Post

      To me - if I pay someone $500 or $1000 or even $2000 for a rewrite, I would expect astounding results.

      (now that you mention it - a psychic would have saved me a lot of money)
      Unfortunately, you probably paid too little for the copywriter you choose to hire for the amount of help it sounds like you needed. Let me explain.

      Most of the top-quality copywriters I know, including me, spend a lot of time on each client project.

      If I write a sales letter from scratch, it's usually 40+ hours of research, writing, rewriting, editing, and polishing the copy before I deem it ready for client's eyes.

      That's why I charge $4-6K for a sales letter from scratch. So I can focus all of my time and attention on that client's project. I can also consult my client on both pre-launch and post-launch marketing to try to optimize their response rates. I can charge the fees that I do because I produce results for my clients on a consistent enough basis that they gladly pay my asking fee.

      Look, a copywriter who charges $97... $197... $500... or even a $1000 for a salesletter has to do a much higher volume of projects each month just to meet their bills. Everyone's bills vary but let's say they need $3K to cover their household bills. At $97 per letter... that's 30 letters per month. Even $500 per letter is 6 letters per month.

      That's less time to research, write, editing, etc. before turning the sales letter over to the client.

      Keep in mind, the sales copy is the 3rd most important part of the equation. If the wrong prospects are being sent to your sales letter, it will bomb. Beer lovers will probably not buy your wine product no matter how good it is because it's not about beer.

      If your offer is weak or priced too high (or too low), it will do badly -- regardless of the sales copy.

      Having said that, send me a PM with the URL for your site. I'll take a quick look at it and give you some suggestions to improve things free of charge. Consider a good gesture from a professional copywriter (and fellow Warrior) who would like to leave you with a positive opinion of copywriters as a whole.

      Take care,

      Mike
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    • Profile picture of the author Angela V. Edwards
      Originally Posted by winebuddy View Post

      Sorry Travlinguy...

      I didn't want to get too specific because I don;t want to FLAME anyone but here are a few more details.

      The niche is "how to Make wine"

      The copywriter has their own site and supposedly has 20 years experience with good references.

      To me - if I pay someone $500 or $1000 or even $2000 for a rewrite, I would expect astounding results.

      (now that you mention it - a psychic would have saved me a lot of money)
      Sounds like you got a lot of curiosity seekers, instead of buyers. I'd be appalled too, if I paid that much money. Maybe this copywriter doesn't know much about what people are looking for in this particular niche.
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  • Profile picture of the author Trader54
    Depends a lot on traffic so best bet would have been to split test it with your original copy. I think I would have even made that type of deal with the copywriter that his copy would have beat out yours. Giving him a opportunity to maybe switch a few headlines. If it doesn't beat your original I don't feel you should have to pay full price.
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  • Profile picture of the author AbbyJane
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    • Profile picture of the author winebuddy
      I agree with you 100%. I had never hired one before and had to go on experience and testimonials. I thought I had a good deal and then... well you know the rest.

      Is there a National Association of Copywriters and a place where they are ranked? That would be something I could have looked at.

      I just figured that with the site and testimonials (not to mention being a member here) that the work would be good.

      Originally Posted by AbbyJane View Post

      You know, just because a copywriter charges high fee does not necessarily mean that he or she is a good copywriter. Have you seen any samples of his/her work before you hired him or her? Clearly this person that you hired is not good enough to work as a copywriter.

      If you are not happy with the work then you should tell the writer. You have paid good money for it, so you should get something in return.
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  • Profile picture of the author Loren Woirhaye
    You hired the wrong writer. That's all.

    Next time you'll have different criteria.
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  • Profile picture of the author AndrewCavanagh
    Originally Posted by winebuddy View Post

    After several split tests, it was obvious that my original page pulled better. So my writer redid the copy with some of my suggestions.

    Guess what - no sales at all.

    Er if they were YOUR suggestions he did the rewrite to and that killed the sales then your suggestions can't have been all that good.

    But I agree with you.

    If the traffic is the same (which is another issue you want to be sure of) and you're paying a copywriter to do a rewrite then yes you should expect an increase in conversions...especially when you calculate over a large enough sample...over 1,000 hits for example.

    Chances are it's a combination of:

    # Your suggestions not being what was needed to increase conversions and

    # The copywriter not being skilled enough to know how to increase conversions or not being brave enough to suggest the changes that he thinks needs to be made to increase conversions.


    Good copywriters aren't cheap and you often do have to do some groundwork to find someone who knows what he's doing.

    Kindest regards,
    Andrew Cavanagh
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  • Profile picture of the author tf8252
    Winebuddy...send me a PM with your sales page and I'll take a look.
    Is all your traffic to the sales page going through your lead gen page (free book) first?
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  • Profile picture of the author Bigsofty
    Without seeing the old and current url, I'm guessing the CW worked without considering that all your affiliate hops were pre-selling the old page, not the new one?

    If it was a completely different selling concept or USP then there's bound to be a major disconnect. However if it was the same concept and message then that's more puzzling.

    One thing does jump out at me though. This bit:

    The copywriter redid all of the graphics
    You didn't hire a copywriter, you hired a web designer. Two different things. They may have called themselves a copywriter but really copy is a whole different animal from graphics.

    A copywriter will indeed seek to control the graphics, to advise or outright insist that you don't mess up their salesletter but that's about it. I only know of one copywriter, whom I believe is good, who is also a graphics whizz.

    Then of course there is the CKB problem ("client knows best") which plagues many a good letter/landing page. You see, a copywriter has to make 3 sales each time. First they have to sell themselves to you, the client. Then they have to sell the letter to... you, the client.

    THEN they get a chance to shift your product or service.

    You're the filter.

    You said you thought the price was high, despite it being at the lower end of the market. If you argued on price you put your CW on the defensive, which often results in "vanilla" copy (well it did with me in the early days!), that's blameless, polished and doesn't sell.

    You say he polished YOUR work to what in YOUR opinion was more compelling. Yet results show it wasn't. When you took the reins completely... it bombed completely.

    As such I strongly suspect you had a far greater influence and input into the letter than was wise. You paid that money for expertise, not to tell him what to do.

    You say, with surprise, that he was mad at you but you didn't say why?

    Why was he mad?

    I'm going to take a wild guess and say he was mad along the lines of "Well that's what you insisted on, innit!"?

    OK, that's enough picking on you, delicious as it is to do that someone else's client...

    Let's get contructive. Step 1: analyize your 1st letter, what is it saying, what's the overall message, theme or concept?

    Step 2: How did the rewrite change that? Make notes.

    Step 3: Hire another copywriter. You've already upset the 1st one.

    Step 4: Show them each attempt, with your notes.

    Step 5: Leave them the heck alone.


    There ya go, the simple 5 step plan to sanity and sales.

    Best of luck!


    B.

    PS: Every single copywriter ever, has had at least one bomb in their career. Usually several but they don't get mentioned so much...
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    • Profile picture of the author MontelloMarketing
      Pay more... get references from people you trust... and DON'T give suggestions to your copywriter.

      And separately hire a designer but let your copywriter confer with the designer to make sure the designer doesn't ruin the letter (which they sometimes do).
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  • Profile picture of the author Alexa Smith
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    • Profile picture of the author Barry Walls
      I think you've found one of the significant number of copywriters who have discovered that they are better paid for their time selling their copy, rather than earning from it directly by selling their own info products.
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      • Profile picture of the author Intrepreneur
        Split test the two copies.. See which is best then if it's your use it and if it's his then I guess you gotta stick with it..

        BUT theres a little known secret that goes on at salespages..

        For that you have to think outside of the box.. let's just say it's nothing that a copywriter can do for you :-)
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        • Profile picture of the author Barry Walls
          Originally Posted by Intrepreneur View Post


          BUT theres a little known secret that goes on at salespages..

          For that you have to think outside of the box.. let's just say it's nothing that a copywriter can do for you :-)
          What an incredibly useful insight! :rolleyes:
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          • Profile picture of the author Intrepreneur
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        • Profile picture of the author Daniel Scott
          Originally Posted by Intrepreneur View Post

          Split test the two copies.. See which is best then if it's your use it and if it's his then I guess you gotta stick with it..

          BUT theres a little known secret that goes on at salespages..

          For that you have to think outside of the box.. let's just say it's nothing that a copywriter can do for you :-)
          I assume you're talking about crafting a USP. I'm not sure how every copywriter works, but if I have a client this is definitely something I work on them with - as does Mike and (I believe) Vin, though I could be wrong about him.

          I would assume most copywriters think up the USP and "hook" to the copy because it's a core part of whether or not it will convert... so it's kinda something we need to do.

          Now, in regards to your other comments...

          First of all, he DID split test it - read the post.

          Secondly, for a guy who was crying a couple of days ago that he wasn't making any money, you seem awfully quick to point out where everyone else is going wrong.

          Here's a tip: if you're not speaking from experience, preface it with "I imagine" or "It's possible that". It saves you from looking like an idiot and helps the business owner understand that your theory is simply conjecture.

          -Dan
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          Always looking for badass direct-response copywriters. PM me if we don't know each other and you're looking for work.

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  • Profile picture of the author Loren Woirhaye
    Mike,

    Incidentally, as an affiliate I was researching the "wine making"
    niche a few months ago and ran across your page, while it
    was launching, and sent you a note because you didn't have
    it all together yet.

    On curiosity if you are the same guy I searched again.

    Your page has browser issues that are probably hurting response.

    I run a browser not a lot of people use, and have several installed
    on my machine to test cross-browser compatibility issues. While
    my browser's behavior is not what your typical user would perhaps
    experience on more common browsers, your site's poor performance
    with my browser is an alert that it may do odd things with others
    as well.


    The copy may be far from the only issue hurting response - because
    your background loads first, and the white section where your
    content appears loads afterwards. I haven't seen this happen
    so awkwardly very often.

    Also you pop-over doesn't work the way you would want it to.
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