GetResponse very high bounce rates

This could represent hard and soft bounces, and a bunch of deferrals due to temp blocks from specific TLD's that you might be mailing.

You could also be mailing on a shared ip range that is getting beat up by someone else using it.

A high bounce rate may be due to 1 of 2 reasons

1. Hard bounces. These are bad email addresses in your existing lists. This might indicate you need to properly clean your list and get rid of all bad email addresses that dont exist any more or are already expired. But a good email service should be able to take care of that for you by regularly removing bounces from your account.

2. Soft bounces, there can be many reasons for soft bounces. One of them is IP address of your email service is blocked by ISPs like gmail, yahoo, hotmail. Does GR give you reasons for soft bounces? if so, you can get pretty good idea about what is happening with your bounces and why you are getting rejected.

Hi Abby, I have this problems for months! Contacted support many times. They only make promises.

I have heard many times that "Our Deliverability team should be able to diagnose the reason for the bounces and try to resolve it with you." Please, take serieously this issue.

It is not a matter of talk nice or making empty promises.

Once upon I was with Get response for a short time. Due to their bounce rate I leave from that tool. Now I use mail chimp, its bounce rate so low then that Get Response. Its easy & friendly then Get response. Its Deliverability, Open rate as well as click rate also more better then Get response.

Thanks.

As I mentioned above - hotmail or any free email service should not be used as the email address tied to an auto responder campaign. A domain email address should be used. This way the emails being sent out will not be considered spam and they will be much less likely to bounce.

I do not believe it is an GR issue at all. Every autoresponder will have this happen if the campaign is not set up correctly.

This article here explains it - Your Email Deliverability Is At Risk | Email Marketing AutoResponders by TrafficWave.net

Hey guys, just reporting on my problems as well.

Went from under 2% bounce rate to over 33% bounce rate in 24 hours.

Nothing was added to my account, no changes made nothing....

So it has nothing to do with the quality of the emails in my account.

All the bounces are reporting as soft, however without GR reporting what type of soft bounce there is nothing I can do.

I cant tell if it is the sending email, the email content, the sending IPs, ETC.

GR needs to be more open about whats going on.

Customer support has not helped one bit, and at this point I am on my way to migrate to Aweber.

Best part is support told me it's low quality emails.

How is nearly 50% open rate considered low quality ?

I have a feeling someone was able to import a massive list to GR and smashed their ip reputation.

Hi there,

Sorry for my delay in response!

I do have an official report from our Compliance Team regarding this. They manage all of GetResponse's deliverability and are in frequent contact with all email marketing governing / policy bodies:

The nature of greylisting is based on a business model, not spammy
activity originating from the email infrastructure and should not
effect deliverability of your emails. It is the result of allowing
customers to import their mailing lists in big chunks without
requiring additional confirmation proces. URIBL Grey holds
record of many bulk senders, i.e. major ESPs.

URIBL itself does not recommend basing email filtering on their
Grey List as it contains many false positives. Well configured
email filters do not filter out messages originating from GetResponse
based on greylisting of getresponse.com domain. This is because
URIBL Grey is not included by default in filtering processes and
is merely an indicator that email originated from bulk sender
infrastructure.

As mentioned above, URIBL greylisting should not affect
deliverability of your emails. If you do have any other
questions about this or any other matter, please feel free
to contact our Compliance Team directly: gr-compliance@cs.getresponse.com.

Again I understand you all may be looking for more exact specifics,
and I'd recommend then to reach out to the Compliance team via
the above email address personally to receive personal, specific
information about each of your mailings.

Thanks for reaching out,

GetResponse HAS very high bounce rates.

I use AWeber for many years, but I planned to move all my campaigns to GetResponse. Put a lot of work into it, because at first glance everybody said "AWeber and GetResponse have the same quality of service".

This is NOT true. In my experience GetResponse has some very serious deliverability problems. To give an example: today the same broadcast/newsletter to the same kind of leads had:

- AWeber 4 % bounce rate,
- GetResponse 25 % bounce rate.

Thats a difference. Wow. And this is not the first incident. I had other problems the weeks before when I realized that GetResponse did not inbox one of my most important Autoresponders to all the mail addresses that are hosted with one of the biggest Providers here in Germany.

Unfortunately, I found this thread too late and had a lot of useless work with GetResponse. Now I will stay with AWeber or try another service.

Hi there,

I'm very sorry for this trouble. If you'd be willing to send me a private message with your account's email address -- I will escalate this immediately to our Compliance and Deliverability teams and ask them to assist and diagnose ASAP.

Best,