Stats Junky Support?

Yep, support is diabolical.

I purchased over 2 weeks ago on the birthday offer, and had tons of issues..support took days to respond, it didn't work properly with Adwords for about a week.

Now I find you can't create tracking urls for adgroups with zero clicks - how useful is that when setting up campaigns??!!!

So, you have to launch a campaign, "go blind" , get some clicks and only then can you generate tracking URLS.

Also their code for passing the tracking variable through wordpress pages didn't work ..had to get a programmer to custom code this function.

All in all it looks such a great piece of kit, but flaws aplenty. If only it would work properly.

Rob

Hello.

I also bought the lifetime licence. Right now every time i start the software, it starts making a live update, in endless loop. I am never able to login. Support already answered two times, but the solution they provided did not work

I apologize if you feel our support is not helping you, I can assure you that every question sent in is answered within 24 hours Monday through Friday, usually much sooner than that. Support is not open on the weekends and that may be where some of your frustration is coming from.

I will speak about a couple of the issues mentioned so far in this thread, each of you have received an email from me so please if you have any on-going issues email myself directly.

We offer keyword tracking without needing clicks, this is built into Yahoo and MSN without any extra work on your end. If you are using Adwords they require that you enable API tokens, this will enable them to charge you for using their API, it tends to be about .25 cents per 1000 ad groups. You can find out more information about how to enable the Google API by watching our video on the Google API, I will PM you with the link.

Ruimartinho, the resolution I gave you has solved that issue for the other customers who have experieneced that. I have sent you an email to gather more information specific to your setup to see if there is an outside factor that may be causing the issue, I look forward to your reply.

Alan, I have sent you a number of emails but you may not be receiving them. We are currently changing our support ticket system from what we have now to a new one that should resolve any email issues we have, please send me a PM if you have not received the emails I sent you earlier today.

OK, so my limited experience with SJ has been terrible. The product may be great, but the support is literally non-existent.

Apparently they've been having problems with CB and Adwords - I submitted a question on their support ticket site 11 days ago and no response.

I then submitted another ticket asking them to cancel my trial account - this is the only way to do it, and after 2 days, I haven't had any response.

"Melanie" is assigned to my requests - I think it was someone else before that, but no action has been taken.

Darrell - you said: "I can assure you that every question sent in is answered within 24 hours Monday through Friday, usually much sooner than that." This has NOT been the case for me.

As I said, the product may be great, and I hope people are getting good use out it, but I won't use a product without support.

At this point I just hope they cancel my trial before I have to get my credit card company involved.

I have to agree with this, as painful as it is for me, since I was a big supporter of Statsjunky. This is really sad since the application has a lot of potential and there was actually a great team behind the product but apparently it is all going downhill at the moment. I paid for the permanent license and it is painful to see where my money went when all I see is a useless program on my pc screen.

Very disappointing.

I hope Darrell and Jeremy can get things straight since everybody that bought the software is protected by law to have a functional application. There is not way the people behind Statsjunky can get away from that as the developers.

I am even surprised that they are still selling this software!!

That's bad news. I guess then some sort of legal action must be taken. I wonder if anyone here has any advise on how to proceed about this?

I just think that is wrong to just walk in..grab the cash and then leave!