Paypal dispute... what you think I need to do..?
Yesterday, I received a paypal dispute. The message included in the disputes says "the buyer did not received the product"
I immediately checked my ejunkie account and I found out the the buyer downloaded the product twice in separate occasions.
He also posted an additional message in PP dispute saying he did not like the product, he was expecting a black hat, he is very disappointed because he thinks that I ripped him, he also said the my product sucks, and he also said that if I will not agree with the dispute, he will distribute my product to other forums...
I am in real pain of thinking how bad this buyer is.... What an attitude...
I replied and apologized to him for not liking my product buy also told him that he should send me email first before filing a dispute... I also directed him to my return policy that shows 100% refund... but not in this way....
I am not interested with such small sum of money buy what makes me irate is his attitude....
let me know what to do... I escalated the dispute to paypal and provided all necessary evidence that he received the product and also forwarded his unethical and damaging words...
Any comment is highly appreciated....
BTW: Last year, I experienced the same case3 times all from the same country... These people are taking us for granted....
-- Lisa G
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