Is Avast blocking your email? Here's the fix.

Profile picture of the author lisag by lisag Posted: 03/08/2010
It seems like a lot of people are having trouble with the latest version of Avast, the free virus checking software. Suddenly, Avast is blocking access to POP and IMAP email accounts.

If you're having this problem, here's the fix:

1. Open Avast

2. Click on 'Settings' (upper right corner of page)

3. Click on 'Troubleshooting'

4. Click on 'Redirect Settings'

5. Clear all the port #'s from each field

6. Check 'Ignore Local Communication'

7. Click 'OK'

8. Close Avast

Problem solved!

Wouldn't it be nice if all of life's problems were that easy to solve?
#avast #blocking #email #fix

  • Profile picture of the author Gene Pimentel
    Gene Pimentel
    Very nice! Thank you.
  • Profile picture of the author Barbara Eyre
    Barbara Eyre
    Thanks for this help.

    But it's weird that I don't have this problem and I just had a database update about 30 minutes ago. Hmmmmmm. Will have to monitor it and see if begins to happen.
  • Profile picture of the author lisag
    lisag
    Originally Posted by Barbara Eyre View Post

    Thanks for this help.

    But it's weird that I don't have this problem and I just had a database update about 30 minutes ago. Hmmmmmm. Will have to monitor it and see if begins to happen.
    It was the software version update, not the database update. And not everyone has experienced the problem. But for those who have been, it's a nightmare. Especially if your email client doesn't recognize that it's being blocked. It just looks like you're not getting mail.
  • Profile picture of the author Chris4IM
    Chris4IM
    Thanks for the fix
  • Profile picture of the author oggobis
    oggobis
    I didn't realized if coming email was blocked. Perhaps it did. Anyway, thanks for sharing. Just backed up the port's #, and clean it all.
  • Profile picture of the author Barbara Eyre
    Barbara Eyre
    I have the 4.8 Home Edition ... I haven't gotten any messages in any way that there has been any updates ... what is the latest version?

    And thanks for the clarification between software and database updates - my mind didn't differentiate between the two at the time I originally read your post.

    Originally Posted by lisag View Post

    It was the software version update, not the database update. And not everyone has experienced the problem. But for those who have been, it's a nightmare. Especially if your email client doesn't recognize that it's being blocked. It just looks like you're not getting mail.
  • Profile picture of the author lisag
    lisag
    Originally Posted by Barbara Eyre View Post

    I have the 4.8 Home Edition ... I haven't gotten any messages in any way that there has been any updates ... what is the latest version?

    And thanks for the clarification between software and database updates - my mind didn't differentiate between the two at the time I originally read your post.
    I'm running 5.0.418. Open Avast and your version and expiration date are right on the main summary screen.
  • Profile picture of the author TheDebtEliminator
    TheDebtEliminator
    Hello Lisa

    Thanks for sharing this information regarding Avast and their blocking of some e-mails.

    I use this service and find it to be the best in virus protection.

    Have tried several of the other paid for services and each of them have fell short of expectations and caused me problems.

    I really appreciate the information on this update.

    This will make life a lot easier for me and others.

    All of Best ... Ron
  • Profile picture of the author Rupps
    Rupps
    Thank you,

    I just switched from AVG to Avast and did noticethat some emails did not come through. Hopefully this fixes it
  • Profile picture of the author Chris Lagarde
    Chris Lagarde
    Thanks for the update. While the problem hasn't occurred yet (for me), if it does occur you've just saved me a lot of diagnostic time.

    Like Ron, I've been a happy Avast user (switched from AVG). The latest version of Avast has a much better interface than previous versions.
  • Profile picture of the author avast
    avast
    Hello,
    This is an official Avast Support. In fact tis IS NOT a solution. All you did is turned off the email checking. Emails are bypassing MailShield in avast.
    In 99% cases it is wrong configuration of email client or mailshield
    The true sollution can be found in this article
    ----
    go to:
    support.avast.com
    enter in the search box following phrase: "mail shield"
    find article "avast! 5.x: Some e-mails are not scanned by the Mail Shield"
    read it
    ----



    Regards
    Avast 2nd level support team

    PS: I cannot paste internet links due to the forum restrictions so please apologize me for not pasting the internet link directly.
  • Profile picture of the author alwaysready
    alwaysready
    hah i remember someone asked me about this lately .... and i didn't know since i don't use avast i can tell him now , that looks so clear and helpful so thank you about it
  • Profile picture of the author CapeKeysGal
    CapeKeysGal
    Thanks for the Tip, worked like a charm.
  • Profile picture of the author caralavada
    caralavada
    Originally Posted by lisag View Post

    It seems like a lot of people are having trouble with the latest version of Avast, the free virus checking software. Suddenly, Avast is blocking access to POP and IMAP email accounts.

    If you're having this problem, here's the fix:

    1. Open Avast

    2. Click on 'Settings' (upper right corner of page)

    3. Click on 'Troubleshooting'

    4. Click on 'Redirect Settings'

    5. Clear all the port #'s from each field

    6. Check 'Ignore Local Communication'

    7. Click 'OK'

    8. Close Avast

    Problem solved!

    Wouldn't it be nice if all of life's problems were that easy to solve?
    Mostly, the problems in life are hard to solve just until we find the right answer and As everything in life, it was very hard for me to fix my email problem and then I've got the answer and now it is easy as easy can be.
  • Profile picture of the author swingin4dafence
    swingin4dafence
    Wasn's expecting to see an AVAST fix on the WF. I didn't have the time or patience to figure out the problem and just removed the whole friggin thing. I will have to try your fix and see if it solves the issue. Thx
  • Profile picture of the author JayPeete
    JayPeete
    Originally Posted by lisag View Post

    Wouldn't it be nice if all of life's problems were that easy to solve?
    Oh how I wish Lisa... Thanks for the info.
  • Profile picture of the author Advantage77
    Advantage77
    avast! blocking email SMTP port 80 Redirector Settings:

    By clearing these Redirector settings, you are effectively disabling the webshield and the mailshield (equivalent to turning them off) The correct solution in such a case, where SMTP is indeed running on HTTP port 80, is to add the IP address to the ignore list (in the same settings page). This will result in this particular SMTP server being ignored, while still having your web shield and mail shield functional. Our case involved "SMTPout.SecureServer.net" which is a relay server for several ISPs, including GoDaddy. I used the IP address 64.202.165.58 and inserted into "Ignored Addresses:" under the Web and Mail catagories both.

    J.R. Guthrie
    Advantage Micro Corporation
  • Profile picture of the author PhillipG
    PhillipG
    Originally Posted by lisag View Post

    It seems like a lot of people are having trouble with the latest version of Avast, the free virus checking software. Suddenly, Avast is blocking access to POP and IMAP email accounts.

    If you're having this problem, here's the fix:

    1. Open Avast

    2. Click on 'Settings' (upper right corner of page)

    3. Click on 'Troubleshooting'

    4. Click on 'Redirect Settings'

    5. Clear all the port #'s from each field

    6. Check 'Ignore Local Communication'

    7. Click 'OK'

    8. Close Avast

    Problem solved!

    Wouldn't it be nice if all of life's problems were that easy to solve?
    Just one BIG problem with your remedy.
    It's ONLY suitable Windows systems.
    The Mac Avast program has none of those preference options you stated.
  • Profile picture of the author Joeerexe
    Joeerexe
    dear friend,
    i had a problem about avast. thanks friend for give me this solution.its helped me.
  • Profile picture of the author therichb
    therichb
    WoW, nice share of information, it generally creates a mess for me in communication....

    A virus has been detected/ your communication blocked (like that), not always but sometimes

    I will definitely apply this steps to remove all issues now, thanks again

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