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Unread 8th March 2010, 05:49 AM   #1
Lisa Dozois
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Default Is Avast blocking your email? Here's the fix.

It seems like a lot of people are having trouble with the latest version of Avast, the free virus checking software. Suddenly, Avast is blocking access to POP and IMAP email accounts.

If you're having this problem, here's the fix:

1. Open Avast

2. Click on 'Settings' (upper right corner of page)

3. Click on 'Troubleshooting'

4. Click on 'Redirect Settings'

5. Clear all the port #'s from each field

6. Check 'Ignore Local Communication'

7. Click 'OK'

8. Close Avast

Problem solved!

Wouldn't it be nice if all of life's problems were that easy to solve?

-- Lisa G
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Unread 8th March 2010, 07:34 AM   #2
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Default Re: Is Avast blocking your email? Here's the fix.

Very nice! Thank you.

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Unread 8th March 2010, 09:25 AM   #3
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Default Re: Is Avast blocking your email? Here's the fix.

Thanks for this help.

But it's weird that I don't have this problem and I just had a database update about 30 minutes ago. Hmmmmmm. Will have to monitor it and see if begins to happen.

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Unread 8th March 2010, 09:31 AM   #4
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Default Re: Is Avast blocking your email? Here's the fix.

Quote:
Originally Posted by Barbara Eyre View Post
Thanks for this help.

But it's weird that I don't have this problem and I just had a database update about 30 minutes ago. Hmmmmmm. Will have to monitor it and see if begins to happen.
It was the software version update, not the database update. And not everyone has experienced the problem. But for those who have been, it's a nightmare. Especially if your email client doesn't recognize that it's being blocked. It just looks like you're not getting mail.

-- Lisa G
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Unread 8th March 2010, 10:03 AM   #5
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Default Re: Is Avast blocking your email? Here's the fix.

Thanks for the fix
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Unread 8th March 2010, 10:30 AM   #6
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Default Re: Is Avast blocking your email? Here's the fix.

I didn't realized if coming email was blocked. Perhaps it did. Anyway, thanks for sharing. Just backed up the port's #, and clean it all.

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Unread 8th March 2010, 10:50 AM   #7
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Default Re: Is Avast blocking your email? Here's the fix.

I have the 4.8 Home Edition ... I haven't gotten any messages in any way that there has been any updates ... what is the latest version?

And thanks for the clarification between software and database updates - my mind didn't differentiate between the two at the time I originally read your post.

Quote:
Originally Posted by lisag View Post
It was the software version update, not the database update. And not everyone has experienced the problem. But for those who have been, it's a nightmare. Especially if your email client doesn't recognize that it's being blocked. It just looks like you're not getting mail.

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Unread 8th March 2010, 10:54 AM   #8
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Default Re: Is Avast blocking your email? Here's the fix.

Quote:
Originally Posted by Barbara Eyre View Post
I have the 4.8 Home Edition ... I haven't gotten any messages in any way that there has been any updates ... what is the latest version?

And thanks for the clarification between software and database updates - my mind didn't differentiate between the two at the time I originally read your post.
I'm running 5.0.418. Open Avast and your version and expiration date are right on the main summary screen.

-- Lisa G
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Unread 8th March 2010, 11:00 AM   #9
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Default Re: Is Avast blocking your email? Here's the fix.

Hello Lisa

Thanks for sharing this information regarding Avast and their blocking of some e-mails.

I use this service and find it to be the best in virus protection.

Have tried several of the other paid for services and each of them have fell short of expectations and caused me problems.

I really appreciate the information on this update.

This will make life a lot easier for me and others.

All of Best ... Ron

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Unread 13th March 2010, 05:16 AM   #10
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Default Re: Is Avast blocking your email? Here's the fix.

Thank you,

I just switched from AVG to Avast and did noticethat some emails did not come through. Hopefully this fixes it

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Unread 13th March 2010, 08:31 AM   #11
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Default Re: Is Avast blocking your email? Here's the fix.

Thanks for the update. While the problem hasn't occurred yet (for me), if it does occur you've just saved me a lot of diagnostic time.

Like Ron, I've been a happy Avast user (switched from AVG). The latest version of Avast has a much better interface than previous versions.

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Unread 20th January 2011, 04:32 AM   #12
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Default Re: Is Avast blocking your email? Here's the fix.

Hello,
This is an official Avast Support. In fact tis IS NOT a solution. All you did is turned off the email checking. Emails are bypassing MailShield in avast.
In 99% cases it is wrong configuration of email client or mailshield
The true sollution can be found in this article
----
go to:
support.avast.com
enter in the search box following phrase: "mail shield"
find article "avast! 5.x: Some e-mails are not scanned by the Mail Shield"
read it
----



Regards
Avast 2nd level support team

PS: I cannot paste internet links due to the forum restrictions so please apologize me for not pasting the internet link directly.
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Unread 20th January 2011, 03:13 PM   #13
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Default Re: Is Avast blocking your email? Here's the fix.

hah i remember someone asked me about this lately .... and i didn't know since i don't use avast i can tell him now , that looks so clear and helpful so thank you about it
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Unread 1st November 2011, 01:27 PM   #14
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Default Re: Is Avast blocking your email? Here's the fix.

Thanks for the Tip, worked like a charm.
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Unread 14th January 2012, 08:31 PM   #15
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Default Re: Is Avast blocking your email? Here's the fix.

Quote:
Originally Posted by lisag View Post
It seems like a lot of people are having trouble with the latest version of Avast, the free virus checking software. Suddenly, Avast is blocking access to POP and IMAP email accounts.

If you're having this problem, here's the fix:

1. Open Avast

2. Click on 'Settings' (upper right corner of page)

3. Click on 'Troubleshooting'

4. Click on 'Redirect Settings'

5. Clear all the port #'s from each field

6. Check 'Ignore Local Communication'

7. Click 'OK'

8. Close Avast

Problem solved!

Wouldn't it be nice if all of life's problems were that easy to solve?
Mostly, the problems in life are hard to solve just until we find the right answer and As everything in life, it was very hard for me to fix my email problem and then I've got the answer and now it is easy as easy can be.
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Unread 14th January 2012, 10:33 PM   #16
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Default Re: Is Avast blocking your email? Here's the fix.

Wasn's expecting to see an AVAST fix on the WF. I didn't have the time or patience to figure out the problem and just removed the whole friggin thing. I will have to try your fix and see if it solves the issue. Thx
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Unread 15th January 2012, 02:02 AM   #17
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Default Re: Is Avast blocking your email? Here's the fix.

Quote:
Originally Posted by lisag View Post
Wouldn't it be nice if all of life's problems were that easy to solve?
Oh how I wish Lisa... Thanks for the info.

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Unread 7th March 2012, 10:03 AM   #18
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Default Re: Is Avast blocking your email? Here's the fix.

avast! blocking email SMTP port 80 Redirector Settings:

By clearing these Redirector settings, you are effectively disabling the webshield and the mailshield (equivalent to turning them off) The correct solution in such a case, where SMTP is indeed running on HTTP port 80, is to add the IP address to the ignore list (in the same settings page). This will result in this particular SMTP server being ignored, while still having your web shield and mail shield functional. Our case involved "SMTPout.SecureServer.net" which is a relay server for several ISPs, including GoDaddy. I used the IP address 64.202.165.58 and inserted into "Ignored Addresses:" under the Web and Mail catagories both.

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Unread 18th August 2012, 01:02 AM   #19
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Default Re: Is Avast blocking your email? Here's the fix.

Quote:
Originally Posted by lisag View Post
It seems like a lot of people are having trouble with the latest version of Avast, the free virus checking software. Suddenly, Avast is blocking access to POP and IMAP email accounts.

If you're having this problem, here's the fix:

1. Open Avast

2. Click on 'Settings' (upper right corner of page)

3. Click on 'Troubleshooting'

4. Click on 'Redirect Settings'

5. Clear all the port #'s from each field

6. Check 'Ignore Local Communication'

7. Click 'OK'

8. Close Avast

Problem solved!

Wouldn't it be nice if all of life's problems were that easy to solve?
Just one BIG problem with your remedy.
It's ONLY suitable Windows systems.
The Mac Avast program has none of those preference options you stated.
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Unread 18th August 2012, 01:20 AM   #20
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Default Re: Is Avast blocking your email? Here's the fix.

dear friend,
i had a problem about avast. thanks friend for give me this solution.its helped me.

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Unread 18th August 2012, 03:56 AM   #21
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Default Re: Is Avast blocking your email? Here's the fix.

WoW, nice share of information, it generally creates a mess for me in communication....

A virus has been detected/ your communication blocked (like that), not always but sometimes

I will definitely apply this steps to remove all issues now, thanks again

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