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ClickBank refund beyond 60 days?

by Raydal
10 replies
One customer asked for a refund beyond the 60 day 'limit'
and I was surprised that ClickBank issued the refund.

Anyone else had a similar issue?

I answered the ticked with the effect that it was beyond
the guarantee but this made no difference.

-Ray Edwards
#clickbank #days #refund
  • Profile picture of the author Steven Wagenheim
    Originally Posted by Raydal View Post

    One customer asked for a refund beyond the 60 day 'limit'
    and I was surprised that ClickBank issued the refund.

    Anyone else had a similar issue?

    I answered the ticked with the effect that it was beyond
    the guarantee but this made no difference.

    -Ray Edwards
    Ray, the reason they'll honor it (not that I agree) is because if they don't
    the customer will do a chargeback with their credit card and chargebacks
    kill Clickbank. In fact, if you get too many of these, they'll close your
    account.
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    • Profile picture of the author Raydal
      Originally Posted by Steven Wagenheim View Post

      Ray, the reason they'll honor it (not that I agree) is because if they don't
      the customer will do a chargeback with their credit card and chargebacks
      kill Clickbank. In fact, if you get too many of these, they'll close your
      account.
      So that 60-day guarantee that they require means nothing then?

      Might as well place "FREE" next to every ClickBank buy link.

      -Ray Edwards
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      • Profile picture of the author Steven Wagenheim
        Originally Posted by Raydal View Post

        So that 60-day guarantee that they require means nothing then?

        Might as well place "FREE" next to every ClickBank buy link.

        -Ray Edwards
        Pretty much. Like I said...I don't agree with it, but it is what it is.

        Another reason to love Clickbank so much.

        At least with PayPal, if it's beyond 60 days, they won't honor the request.
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        • Profile picture of the author secrets2010
          Originally Posted by Steven Wagenheim View Post

          Pretty much. Like I said...I don't agree with it, but it is what it is.

          Another reason to love Clickbank so much.

          At least with PayPal, if it's beyond 60 days, they won't honor the request.
          well i don't think that paypal loves chargebacks either...so I think they would also honor the request...not sure about that though..
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          • Profile picture of the author Steven Wagenheim
            Originally Posted by secrets2010 View Post

            well i don't think that paypal loves chargebacks either...
            No, they don't...but at least they'll honor their refund ceiling of 60 days.

            In fact, if you go to a sale of yours that is more than 60 days old, the
            refund sale link won't be available. If you want to send the person the
            money, you have to do it through the send money option.
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      • Profile picture of the author Mohammad Afaq
        Originally Posted by Raydal View Post

        So that 60-day guarantee that they require means nothing then?

        Might as well place "FREE" next to every ClickBank buy link.

        -Ray Edwards
        Damn this sucks
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        “The first draft of anything is shit.” ~Ernest Hemingway

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  • Profile picture of the author rts2271
    Funny how paypal is morphing into the pro-business merchant system. I've ditched authorize.net and went with web payments pro and I'm actually liking the system. I have reduced my fraud flags to 0. I've never had a chargeback so that was never my issue with authorize, but I feared it certainly.
    These are strange times my friends
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    Ralph Smith
    Mercenary development and deployment.

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    • Profile picture of the author searchnology
      Visa and Mastercard have 120 day time limit for chargebacks so Clickbank's 60 guarantee is not very useful from that perspective, though I do expect most buyers will contact me rather than go directly to Clickbank. Those that do go directly to CB are just fraudsters that know their system.

      Paypal is also a joke now if you sell digital products. You NO LONGER have seller protection for frivolous claims. See copy directly from their site below.


      ====================

      PayPal provides coverage to U.S. account holders for eligible transactions in the event of an unauthorized payment or item-not-received claims, chargebacks, and reversals.To be eligible for PayPal Seller Protection:

      • The transaction must be marked eligible or partially eligible for Seller Protection on the Transaction Details page.
      • The item must be shipped within 7 calendar days of receiving payment to the shipping address on the Transaction Details page, and in accordance with our shipping requirements.
      • In the event a buyer files a claim, you need to respond to our request for documents and other information in a timely manner.
      • The item must be a physical, tangible good that can be shipped.Your primary residence, as listed in your PayPal account, must be in the United States.
      What's not covered

      • Items picked up locally or delivered in person
      • Services, intangible items, and digital goods
      • Claims and chargebacks where the buyer says that the shipped item is significantly not as described
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      • Profile picture of the author Alan Petersen
        You would think with a solid 60-day return policy which they make us put front and center in our pitch-page they could fight any charge-back attempt.

        I have one customer who filed a PayPal dispute for a refund (never contacted me, I was notified by PayPal about the dispute) well after the 60 day time-frame so PayPal denied it. So the scumbag issued a charge-back with his credit card. Again PayPal let me know what was going on but they were going to fight it with the dope's credit card company.

        In the end he lost the charge-back claim, PayPal did not refund him. And this was all over $19.95! I would have just refunded to get this dirt bag out of my life but PayPal stuck to their guns so I was happy they did.

        It's a bit shocking with the sales volume Clickbank generates that they don't have the cajones to stand by their refund policy.
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  • Profile picture of the author Hugh
    Ray,

    "60-day guarantee that they require means nothing". Not necessarily. I have
    been told that if YOU offer a guarantee longer that 60 days, Clickbank will
    consider it a violation of THEIR TOS.

    What about the goose and the gander?

    Hugh
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    "Never make someone a priority in your life who makes you an option in theirs." Anon.
    "Some see private enterprise as a predatory target to be shot, others as a cow to be milked, but few are those who see it as a sturdy horse pulling the wagon." -- Winston Churchill

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