Aweber Question - people did not confirm to get their lessons | Warrior Forum - The #1 Digital Marketing Forum & Marketplace

14 years ago

I get some of those too, and I suspect most of us here have that happen to our AR accounts. I am not sure whether the people who try to opt-in don't understand the process, or whether they just change their mind and decide not to opt-in after all - eventhough they can always unsubscribe any time.

Aweber does give you the email address (and name if you put in a name field) of every opt-in, even those who don't confirm.

I've never tried sending a message to non-confirms explaining the confirmation process again so they get their free whatever. Hmmmm food for thought.

:-Don

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johnhayesfc 14 years ago

When I started building my first list I had this same issue. After conferring with my mentor, he told me that you will have some people that will subscribe but not complete the confirmation process. For those that do not, there is not much you can do. Now what you can do is create a custom page after someone joins your list with a explanation including a picture that shows what the subscriber is looking for in their email. This has more than doubled my confirm rates and I have at least a 90-95% confirm rate on all signups now. Another idea for which I will be implementing soon is creating a video in camtasia that shows me logging into my email, finding the confirm email and confirming a subscription. Aweber actually offers a smart video for this now, but I just would like it to be a little more connected with my readers. You can see my confirmation page by signing up for the free video in my signature.

Your Marketing Comrade,

Johnathan Hayes
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Paul Barrs

14 years ago

[DELETED]

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Jeannie Crabtree 14 years ago

Thanks for the suggestions.

On most of my autoresponders, I use aweber's info on confirming their subscription now.

You had a good point Paul. I never got any complaints through my support email.

Originally Posted by Paul Barrs

Accept that some people just don't get it (technically), or are too lazy t get it (apathy)... therefore... they don't get it (product).

- Paul Barrs
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Matt.Lake

14 years ago

This is the downside to Aweber not allowing single optin. I really think they should allow single optin for people who subscribe to your list after actually purchasing your product.

I really doubt they'd get many spam complaints from these people.

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Sean Fry 14 years ago

They do allow single opt-in.
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Kenneth Holland

14 years ago

Originally Posted by Matt.Lake

This is the downside to Aweber not allowing single optin. I really think they should allow single optin for people who subscribe to your list after actually purchasing your product.

I really doubt they'd get many spam complaints from these people.

Aweber DOES allow single opt-in

Kenneth

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Joe Mobley

14 years ago

Back to the original question.

I send the ONE personal e-mail. Not through AWeber!

Something like...

-----------

Jeannie,

I was checking my computer system and noticed that you didn't receive the YaDaYaDa bonus.

Is there something I can do to help? Do not hesitate to contact me.

Joe Schmoe
joe@schmoe.com

-----------

And I do not contact them again unless they e-mail me!

Hope this helps.

Joe

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Jeannie Crabtree

14 years ago

Thanks Joe, I was thinking about something like this. After all, they are a customer, and I am talking about their purchase, so they can't cry spam.

Jeannie

Originally Posted by DigitalJoe

Back to the original question.

I send the ONE personal e-mail. Not through AWeber!

Something like...

-----------

Jeannie,

I was checking my computer system and noticed that you didn't receive the YaDaYaDa bonus.

Is there something I can do to help? Do not hesitate to contact me.

Joe Schmoe
joe@schmoe.com

-----------

And I do not contact them again unless they e-mail me!

Hope this helps.

Joe

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Don Schenk

14 years ago

Originally Posted by racerman28

Aweber DOES allow single opt-in

Kenneth

Not if you once set up a double opt-n, they will not let you change to single. AAAARRRggghhhhhh.

This has been discussed here several times before.

:-Don

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Scott Henderson 14 years ago

One thing that I assume is that most of these folks are not using a real e-mail address on the submit, they enter a fake address just to get past your squeeze page or whatever.
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Sean Fry

14 years ago

Originally Posted by Don Schenk

Not if you once set up a double opt-n, they will not let you change to single. AAAARRRggghhhhhh.

This has been discussed here several times before.

:-Don

Yes they do. I just did it.

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schabotte

14 years ago

The other thing to consider is that sometimes people just do not get that confirmation email due to spam filter settings or other unknown factors.

I know with one of my email accounts, getting confirmation emails from aweber is very spotty and many times I've had to sign up under another email to get that opt in.

It is quite frustrating - especially since I have the first account on my own server and while I do run spam assasin on it, the settings are quite liberal.

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createyouwealth

14 years ago

Originally Posted by schabotte

The other thing to consider is that sometimes people just do not get that confirmation email due to spam filter settings or other unknown factors.

I know with one of my email accounts, getting confirmation emails from aweber is very spotty and many times I've had to sign up under another email to get that opt in.

It is quite frustrating - especially since I have the first account on my own server and while I do run spam assasin on it, the settings are quite liberal.

Yes that is very much true.

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rondo 14 years ago

Originally Posted by snowtiger

Yes they do. I just did it.

Some accounts allow it, some don't. It seems to depend on the age of your account.

Andrew
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- WillR 14 years ago
  
  Single optin can be turned on for any new lists you create - however you can't change a list that has previously been double optin back to single optin.
  
  In regards to contacting these people who have not confirmed, don't do it. There is a reason why they have not confirmed and as another poster mentioned, how responsive are these people likely to be if they don't even want to complete a double option process to access your free stuff.
  
  Yes, there will be a few optins who just don't receive the confirmation email or don't understand the process, but they will be the very small majority. Instead of wasting your time re-emailing these people you could be doing more productive things to help drive more traffic to your optin page which is going to end up in a lot more leads.
  
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helisell

14 years ago

Double opt in isn't a downside.

Look...if they subscribe but don't complete, what do you think is the likelihood that they will complete in some other way later? (i.e. become a paying customer)

If they are genuinely interested in your offering and therefore the kind of person who may buy later.....they'll confirm.

If they don't confirm.....do you really want them?

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Anonymous Affiliate

14 years ago

Originally Posted by helisell

Look...if they subscribe but don't complete, what do you think is the likelihood that they will complete in some other way later? (i.e. become a paying customer)

If they are genuinely interested in your offering and therefore the kind of person who may buy later.....they'll confirm.

Wrong approach. They might not confirm because:

A) They don't know what "confirming" means. Not everyone is as internet savvy as Internet Marketers.

B) Aweber's confirmation link looks VERY spammy. That can easily scare people away.

C) They opted-in while at work where they don't have access to their private email addresses, and they forget to confirm when they get home.

D) Their email provider finds Aweber's confirmation link suspicious of spam and sends it straight to the spam folder.

People not confirming doesn't mean they were not interested. They just didn't understand the process or logistics got in their way. That's way double opt-in is a bad idea in my opinion.

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Joe Mobley 14 years ago

I take it from Jeannie's posts that these people are already her clients. They have already spent money with her. A "light and easy" e-mail offering help is good, and certainly reasonable, customer support.

Joe
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- Joe Mobley 14 years ago
  
  B) Aweber's confirmation link looks VERY spammy. That can easily scare people away.
  
  I got'ta agree with that.
  
  AWeber allows the use of your logo on the confirmation page. My blog header, PayPal logo, and AWeber logo are variations of the same graphic. This, I hope, minimizes the "VERY spammy" look.
  
  Joe
  
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WillR 14 years ago

Originally Posted by Anonymous Affiliate

That's way double opt-in is a bad idea in my opinion.

You need to think long-term when deciding whether you use single or double optin for your list. Blind Freddy can see that it's only a matter of time before the laws governing email marketing get a lot stricter than they currently are.

I would not be surprised if one day it is illegal to email someone with any type of marketing message unless you have some type of proof they have asked or opted in to receive those emails from you - and you don't have this proof with a single optin email list.

And if you think it will never happen, well, good luck to you...
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InternetSuccess001

14 years ago

Actually, sometimes a double confirm is just 'annoying', and people don't want to be bothered with the hassle. Also, I suspect "list" building is becoming more and more ineffective simply because there are more and more people 'hammering' their list with (essentially) 'buy now!', and people don't like that.

Plus, people just want to see what the free bonus is, and don't generally like being 'sold' to afterwards which is how a lot of people seem to approach their lists. (I.e., it is not like a 'friend', it is a mathematical equation that needs to be hammrered 'x' number of times until they buy).

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helisell 14 years ago

I thnk you must be thinking only of IM product subscribers being annoyed.

My susbcribers (around 150-200 a day) never complain or get annoyed
and they confirm better than 85%

but....I'm not in the IM arena.
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Neil Morgan

14 years ago

The other thing to consider is that sometimes people just do not get that confirmation email due to spam filter settings or other unknown factors.

That's the point I was going to make too.

And a casual "look in your spam folder" instruction is a step too far for some people, particularly if they use a desktop email client (eg Outlook) and can only access their spam folder if they login through a webmail type system. Many people wouldn't even know how to do that.

Single opt-in for a customer (just bought) list seems sensible.

Cheers,

Neil

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joshril

14 years ago

Originally Posted by Neil Morgan

That's the point I was going to make too.

And a casual "look in your spam folder" instruction is a step too far for some people, particularly if they use a desktop email client (eg Outlook) and can only access their spam folder if they login through a webmail type system. Many people wouldn't even know how to do that.

Single opt-in for a customer (just bought) list seems sensible.

Cheers,

Neil

Agreed. Next time consider using single opt-in for a customer list. After all, it sounds like you were just using Aweber to deliver some bonuses after they had already purchased. It's highly unlikely anyone would have purchased using a fake email address...

I've done this several times when I've linked my Aweber account to PayPal, ejunkie, etc. (email parser). and never had an issue.

Good luck!

Joshua

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jafris

14 years ago

Agree with WillR; moreover, your focus should be to remain engaged with a Warm List. Those who could not technically confirm, and are seriously interested in your offer, then they will contact you by sending you an email through your given email address for support or contact us page.

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WillR

14 years ago

Originally Posted by jafris

Agree with WillR; moreover, your focus should be to remain engaged with a Warm List. Those who could not technically confirm, and are seriously interested in your offer, then they will contact you by sending you an email through your given email address for support or contact us page.

Totally agree with you.

What is going to give you a bigger and more profitable list?

1. Scrounging around worrying about every 10th person who opted in to your list but did not confirm their email address.

OR

2. Concentrating on driving more traffic to your squeeze page and building a relationship with your list.

It is also worth noting, a lot of people are sitting on the fence when it comes to squeeze pages. Often they will see something that is of interest to them so they will enter an email however when they see they have to go through a 'process' to access that freebie, they don't feel it is worth their while.

As the poster above said, if they really want what it is you have to offer they will get in touch with you some other way (that is why you should always have a 'contact us' link on your squeeze and/or confirmation pages).

Those who just blow it off and move along were never that interested to begin with and as such would probably end up being your worst customers anyway.

Get on with more important things.

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jafris

14 years ago

Originally Posted by WillR

Those who just blow it off and move along were never that interested to begin with and as such would probably end up being your worst customers anyway.

Get on with more important things.

Well said -- Worst customers become your worst marketers on the net, as they spread the word around net calling you spammer -- and this is the last thing you desire to be recognized with. Bottom line,

Slow and steady wins the race, so let the list building be a gradual and slow process, yet in parallel, only interact with the serious subscribers.

All the best.

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joshril

14 years ago

Originally Posted by Jeannie Crabtree

I am selling an ebook, and the person gets some bonus lessons by autoresponder.
Jeannie Crabtree

The original poster made it clear that these were not leads from a squeeze page though. I agree that in many cases double opt-in is a safer solutions for leads... but she's not marketing to these people... My understanding is she was using Aweber to deliver content to people that have already purchased something from her. In that case, double opt-in is probably not needed unless I'm misunderstanding something about this scenario.

Since the OP has already used double opt-in, I think it would be good customer service to email those that are missing out on the bonus content because they haven't confirmed. If they're customers, I don't see why you'd have any issues as you're not sending them a marketing message.

-Joshua

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WillR

14 years ago

Originally Posted by joshril

My understanding is she was using Aweber to deliver content to people that have already purchased something from her. In that case, double opt-in is probably not needed

I agree with that. People who have already purchased from you should be transferred to a separate 'buyers' list so you can target them separately. It's unfortunate that services like Aweber still don't let you do this without having the customer submit their email again.

The only way you can really do it without the customer knowing is by using their new analytics features where you can tag certain customers who make a purchase or complete an action - then you can follow up with those people separately.

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joshril

14 years ago

Originally Posted by WillR

I agree with that. People who have already purchased from you should be transferred to a separate 'buyers' list so you can target them separately. It's unfortunate that services like Aweber still don't let you do this without having the customer submit their email again.

The only way you can really do it without the customer knowing is by using their new analytics features where you can tag certain customers who make a purchase or complete an action - then you can follow up with those people separately.

I use the email parser and automation rules to solve this issue. My "buyer's list" is tied to my payment processor and it automatically adds the buyer to the "buyer's list" whenever he or she makes a purchase. Since I'm using single opt-in on the "buyer's list", the buyer doesn't have to confirm anything or put in their email address again.

I then have the automation tool set to unsubscribe from the prospect list when the buyer get's subscribed to the "buyer's list".

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Jeannie Crabtree

14 years ago

Actually, Aweber has a feature that you can take them off a list, or add them to a list when they join a list.

So with a buyers list, I have it set up to take them off the general list.

Jeannie

Originally Posted by WillR

I agree with that. People who have already purchased from you should be transferred to a separate 'buyers' list so you can target them separately. It's unfortunate that services like Aweber still don't let you do this without having the customer submit their email again.

The only way you can really do it without the customer knowing is by using their new analytics features where you can tag certain customers who make a purchase or complete an action - then you can follow up with those people separately.

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WillR

14 years ago

Originally Posted by Jeannie Crabtree

Actually, Aweber has a feature that you can take them off a list, or add them to a list when they join a list.

So with a buyers list, I have it set up to take them off the general list.

Yes, but that is not done automatically. You would need to add them to your buyers list before you remove them from your prospect list.

@joshril, I was told this was against their TOS. I know amember has a similar parser for aweber but I think it was deemed against their TOS as the users are not giving permission specifically to be added to the second list.

The way I got around it is on the thankyou page there is a box that says register here for all future product updates, then it has a box with their email address already filled in (this is carried over from the clickbank order form) and all they have to do is press the submit button and it add them to the single-optin buyers list - at the same time the automation rules remove them from the prospect list.

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Tina Williams

14 years ago

Jeannie:

These are people that purchased a product correct? If that is so, then you would think that there would be a point of accountability on there part to be sure they got what they have paid for! If they were buyers, definitely have the lists separated and I think a single email to them from a professional email (not a freebie account) would be appropriate just explaining the process simple. If they don't respond, there isn't much you can do from there.

Good luck with it!

Tina, KLT Coach

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Jeannie Crabtree 14 years ago

Thanks everyone for your comments. These are customers I am talking about, in case that was not clear.

I am going to give a one off support email in the future I think. If they contact me or sign up they will get what they paid for... If they don't then I guess they were not interested in that part.

Jeannie
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- Felipe Moncada 13 years ago
  
  Hello, I am new at this forum. It really looks very interesting.
  
  About the Single or Double Opt-In, I had thought that with Double Opt-In could be a lot of unconfirmed people. But reading here, i see that there are several ways to minimize that number, like explaining how to confirm, in a clearly way.
  It is very useful and i had not considered that this way, one can avoid also "spam traps".
  
  Regards,
  
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Aweber Question - people did not confirm to get their lessons

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