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damn discouraged after both sales got refunded...

by DesmondTan
12 replies
guys, i am really dissappointed after both my sales for a product that i sold got refunded. what should i do? should i continue selling the product? have any of you met with the same situation before?
#damn #discouraged #refunded #sales
  • Profile picture of the author Fernando Veloso
    Originally Posted by DesmondTan View Post

    guys, i am really dissappointed after both my sales for a product that i sold got refunded. what should i do? should i continue selling the product? have any of you met with the same situation before?
    Sorry to hear it Desmond.

    Did you ask to buyers/refunders WHY?
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    • Profile picture of the author André Silverspoon
      Don't be discouraged my friend, it should motivate you to work more on it do refine your product and view that experience as a challenge. You already taste the fruit of your labor coz somebody had purchase your product just take a closer look on the reason of the refund and try to work on that.
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    • Profile picture of the author DesmondTan
      hi there, it is sold using clickbank so i guess that would be under the not satisfied with product section...
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  • Profile picture of the author EA
    Don't think about it this way. Instead focus on making more sales, don't put all your eggs in one basket, try promoting more products, try more things, make more sales. Refunds are part of this game. Just keep moving forward and you'll do great.
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  • Profile picture of the author Mister Bryan
    Originally Posted by DesmondTan View Post

    guys, i am really dissappointed after both my sales for a product that i sold got refunded. what should i do? should i continue selling the product? have any of you met with the same situation before?
    Hey Desmond,

    Is this for your own product or an affiliate product you are selling? How are you marketing it? PPC or?

    If its for your own product, you might want to tweak the salescopy and try different price payment approaches.

    If it's an affiliate product you are marketing, you might want to see if the sales-copy is a good one, if not bypass it altogether and take visitors direct to the order page after preselling them. If not, you can try building a list within the niche and re-market the product by offering bonuses or more bonuses.

    Hope this helps!

    Regards
    Lazy Bryan
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    • Profile picture of the author bryce
      Fortunately I have never had a refund request. Oops tell a lie! I did have one, but it was for a service not a product, and if the ***** that asked for it hadn't I would have cancelled her job and given her money back! She was a royal pain in the ass.

      Like Lazy Bryan said though, try and figure out some ways to make the sales solid. Ask for reasons and use that information to improve the future outlook for the same product. I am not sure what the product is, but another option would be to withdraw any refund entitlement. I have some products that I do not offer a refund on. They still sell!
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    • Profile picture of the author DesmondTan
      hi bryan , this is for my own product and these are the first two sales that i have made, which makes me a lot more apprehensive to selling the product anymore since i dont know if anymore people will refund...
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      • Profile picture of the author InternetSuccess001
        Originally Posted by DesmondTan View Post

        hi bryan , this is for my own product and these are the first two sales that i have made, which makes me a lot more apprehensive to selling the product anymore since i dont know if anymore people will refund...
        Being quite frank with you... If it is your first two sales, and both got refunded, chances are you do not have a very good product (i.e., you didn't help them), or it is priced too high (i.e., not enough quality info to justify the price).

        Take a look at either one of those, and then you should be able to reduce the refund rate.
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  • Profile picture of the author webdollarz
    Desmond, if the customers are genuine, it means they didn't find what they were promised or what they expected out of the product. It could be because the message in your marketing pitch was not adequately clear to them. It definitely does not mean that the product lacks quality. You may want to get a couple of reviews about your product from experienced members in this forum.
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  • Profile picture of the author sbucciarel
    Banned
    Was this an affiliate product? If so, you should probably promote something that people like .... something that gives value to the customer. Two out of Two isn't good. Can you email them and ask what it is about the product that they didn't like?
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  • Profile picture of the author bionictortoise
    One trick is to contact the former customer with a free gift (no opt in, no strings), and say you are very sorry they are dissatisfied with the product, and if they have time would they please reply with a few lines to say why they were not happy, as you want to continue to improve your products. Make it clear they do not have to tell you, but they will be more likely to if you are polite and give them a useful freebie.

    You can find simple survey scripts or just use Reply within email.

    But also do ask people on here to critique your product. If you don't want to, ask on a related forum (if a niche product) for guinea pigs to test your new book/product on.

    They don't need to be internet marketers, they just need to be consumers themselves, and they will tell you what they don't like about it.
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