Overseas Call Centres - Why?
I know they save money because people in some countries are paid very low wages, but do they really save money when they alleniate customers - there are many comments on Twitter from customers who have had bad customer service from overseas call centres.
Why don't they try grow their customer base by providing good customer service from a call centre from their company within their company. They can then make money instead of trying to save money.
Some of the best service I receive is from a local company with a local call centre.
Have you had a bad experience from an overseas call centre?
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