I raised $400k to build this, but sales page isn't converting...

30 replies
  • WEB DESIGN
  • |
Dear Warriors,

Our team built a really quality product with a really good offer, but the sales page is under performing . Any ideas on why?

We are selling a tutoring program for parents to help improve their kid's grades.

Here it is:
Online Math Tutoring with Rayku @Home Math Center

Thanks! Any feedback would be greatly appreciated.
#$400k #build #converting #page #raised #sales
  • Profile picture of the author TiffanyK
    Your website looks, clean and professional. As a former teacher, I would want to find out more about your program because all the key words are there. In my area, kids are just getting back to school or starting late next week. It takes teachers a few weeks to complete assessments and therefore a few weeks for parents to realize their kids aren't meeting the standards. Hoping your business picks up with the start of this school year!
    {{ DiscussionBoard.errors[8449027].message }}
    • Profile picture of the author kinkarso
      Originally Posted by TiffanyK View Post

      Your website looks, clean and professional. As a former teacher, I would want to find out more about your program because all the key words are there. In my area, kids are just getting back to school or starting late next week. It takes teachers a few weeks to complete assessments and therefore a few weeks for parents to realize their kids aren't meeting the standards. Hoping your business picks up with the start of this school year!
      Thanks for the feedback! We were debating on if we should launch the first week of school, or push it to the second. That makes a lot of sense.

      Do you have any feedback concerning the call-to-action? I'm not sure if we should ask for the purchase immediately, or get lead information for a follow-up call/email.

      Thanks again!
      {{ DiscussionBoard.errors[8449034].message }}
  • Profile picture of the author yestyle
    Banned
    [DELETED]
    {{ DiscussionBoard.errors[8449037].message }}
  • Profile picture of the author website design
    You need a stronger attention grabbing headline. "Improve your childs Math Grade" is a little weak. Also an empty classroom might not be the best image for your company. Do you really want parents to look at this pic and think that they're sending their kid to an empty boring classroom? Something more interactive and interesting might grab attention = showcase fun and excited students that are enjoying the Rayku program..

    "A Tutoring Program That Gets Better Results" is a poor headline... might be better to use a quote such as "My son went from a failing student to an A student in 3 months, Thanks Rayku!"

    You need testimonials higher up in the page. Also show the benefits of your program and why it's better than any of the other tutoring options out there. What makes you special? What's your main selling point? Why should parents go with Kayku? Why are you better than having a $20/hour tutor coming for face time with their kids in house? I'm not seeing anything to prove that you're the best or offering anything unique....

    4 boxes sound boring and don't display properly in Firefox. Design a better table showcasing your offers.

    Best part of sales page is testimonials and "get started today for free" = this needs to be first on the page because it's your unique selling position and most people are not seeing this because they would probably leave the page without scrolling down at the moment.

    Do a/b testing on a few designs. Find out the exit points on the page, length of visit, etc and optimize.... you've got lots of work to get a highly converting sales page.
    Signature
    no sig needed.
    {{ DiscussionBoard.errors[8449132].message }}
  • Profile picture of the author David V
    Originally Posted by kinkarso View Post

    Dear Warriors,

    Our team built a really quality product with a really good offer, but the sales page is under performing . Any ideas on why?

    We are selling a tutoring program for parents to help improve their kid's grades.

    Here it is:
    Online Math Tutoring with Rayku @Home Math Center

    Thanks! Any feedback would be greatly appreciated.

    While you may or may not get good advise here as to the reason your site/page is under-performing, with such a large budget you definitely should allocate (or have allocated) a decent amount to a professional copywriter.
    And I mean PROFESSIONAL industry heavy hitter big name!

    It would have made ALL the difference in your conversion right out of the gate.
    This may/may-not be helpful, but you should seriously look into it considering the major bucks you have invested.

    I would not hinge my potential business off some free advice in a forum. Not from me or anyone else when you have nearly a half a million bucks into a venture. Oh hell no!
    There are some awesome knowledgeable folks in here, but how do you really know?
    Pay a HEAVY hitter to set this straight for you.
    {{ DiscussionBoard.errors[8449209].message }}
  • Profile picture of the author RobinInTexas
    Originally Posted by kinkarso View Post

    Dear Warriors,

    Our team built a really quality product with a really good offer, but the sales page is under performing . Any ideas on why?
    Where are you getting your traffic? Are the site visitors your target audience? Parents with $$ to spend on improving their kids learning.

    I don't know what the competition is, but my initial thought is that you might be able to laser target facebook ads at low cost.
    Signature

    Robin



    ...Even if you're on the right track, you'll get run over if you just set there.
    {{ DiscussionBoard.errors[8449244].message }}
    • Profile picture of the author kinkarso
      Originally Posted by website design View Post

      Do a/b testing on a few designs. Find out the exit points on the page, length of visit, etc and optimize.... you've got lots of work to get a highly converting sales page.
      Thanks for the thorough feedback! Working on this as I'm typing this...

      Originally Posted by David V View Post

      I would not hinge my potential business off some free advise in a forum. Not from me or anyone else when you have nearly a half a million bucks into a venture. Oh hell no!
      There are some awesome knowledgeable folks in here, but how do you really know?
      Pay a HEAVY hitter to set this straight for you.
      This might be a better approach. Would you happen to know anyone in the education niche that might be interesting to talk to? I was actually just checking out Frank Kern's offer, but he's looking for businesses that do an excess of $1M in revenues.

      Originally Posted by RobinInTexas View Post

      Where are you getting your traffic? Are the site visitors your target audience? Parents with $$ to spend on improving their kids learning.

      I don't know what the competition is, but my initial thought is that you might be able to laser target facebook ads at low cost.
      100% adwords right now. We're just testing, as the majority of parents look for tutoring after the 1st week of school. Though facebook ads might be a better solution now that I think about it - we're only serving grades 9, 10, and 11 right now.
      {{ DiscussionBoard.errors[8449340].message }}
  • Profile picture of the author David V
    Frank Kern is the man! BUT not what/who I was referring to.
    Not an IM'r guru, but a Professional Copywriter.
    I can't speak for any names whether they are available or not, so a good start would be the copywriting forum right here in the WF.
    There are some fantastic copywriters in there that can steer you in the right direction.

    Design is important, yes, but fantastic copy will SELL even on a crappy butt-ass ugly site.(not saying yours).
    I would start with perfecting the copy.
    {{ DiscussionBoard.errors[8449383].message }}
  • Profile picture of the author rachaelfernandes
    $400k sounds huge, If you can spend that much on a website then you can easily consult a good internet marketing consultant or a SEO for this purpose. Your website lacks some quality content on homepage which amazes new comers on your website. You can use catchy slogans and banners. Create some positive reviews on your website and review websites as well because people nowadays search for reviews first.
    {{ DiscussionBoard.errors[8451116].message }}
  • Profile picture of the author doctorgringo
    I look at the page and to be frank it doesn't look strong enough and doesn't include any "sales" or attention grabbing assets. It's not necessarily my niche but I would have to say that maybe putting videos of parents with testimonials, some reviews, some banners, and other things. Try to sell it.
    {{ DiscussionBoard.errors[8451135].message }}
  • Profile picture of the author hoangthanh
    $400k for website so huge. It's you want i design for you 400$ so good for SEO. Your website is symbol.
    {{ DiscussionBoard.errors[8451326].message }}
  • Profile picture of the author travlinguy
    How old is your ideal customer? As mentioned, the page is dry and uninviting. You need a benefit-oriented headline that captures the visitor's attention. As it stands now, the site is WAY too formal. Once you have your attention-grabbing headline in place you need a short blurb explaining what you've got along with all the benefits your clients will receive. I'm not a big fan of video but maybe a short (a couple of minutes at the most), well done video would help.

    I'm in agreement with the folks that suggested getting a professional copywriter on this. I'd dare say you don't need to spend top dollar as I believe that if what you've got is really as good as you say, the right writer would have very little trouble presenting it in a compelling fashion. Good luck.
    {{ DiscussionBoard.errors[8452712].message }}
  • Profile picture of the author Andrew H
    You should have spent $100k on design/programming - $300k on hiring a marketing firm. What a shame.
    Signature
    "You shouldn't come here and set yourself up as the resident wizard of oz."
    {{ DiscussionBoard.errors[8452788].message }}
  • Profile picture of the author cbdesign
    You said you raised $400K. You didn't say that you spent that much. Hopefully you can allocate some of it (the $400K) to some social media marketing to build buzz around the concept and also add some FB, Twitter, Youtube and other icons to your site. I personally love the concept. I would try something different in terms of pricing to see if it makes a difference. Instead of a 10 day free trial, charge for it. Maybe $9.95 or $29.95. Sometimes free is perceived as not worth it. Make the visitor aware of the value in what you offer. "You can fail your next exam, lose out on your dreams of graduating, feel down and depressed or become a winner, ace your next exam and become a math wiz!" (just an example :-)

    And give them an example of how your sessions work to show how easy it is. Sometimes people become afraid and just need to be eased into making a decision.

    Send out press releases, create newsworthy stories and send some directly to the media focused on education and how to help students succeed in life.

    Don't listen to the should've, could've, would've comments. Instead... think of what you want to accomplish and figure out where to go from there.


    Rich
    {{ DiscussionBoard.errors[8453884].message }}
  • Profile picture of the author SamKane
    Really hard to tell who your target kids are.
    I pay less than $20 a month to IXL Math | Online math practice and lessons

    Lots of Math practice lessons and they have more than enough extra work to keep my kids learning.

    Their website is user friendly and kids enjoy it.
    {{ DiscussionBoard.errors[8454057].message }}
    • Profile picture of the author wordpresshelpr
      Originally Posted by SamKane View Post

      Really hard to tell who your target kids are.
      I pay less than $20 a month to IXL Math | Online math practice and lessons

      Lots of Math practice lessons and they have more than enough extra work to keep my kids learning.

      Their website is user friendly and kids enjoy it.

      I concur. Also compare your price to theirs... look at their site and yours... see the difference?
      {{ DiscussionBoard.errors[8512520].message }}
  • Profile picture of the author Unfree
    Just checked the page 2mn. I saw a WP template with few content...the icons as well are giving a "cheap" template feeling ( sorry to be direct ) . And yes, the empty class room gives a negative image. Parents should see smiling happy kids so they can imagine their kid joining that class.
    {{ DiscussionBoard.errors[8454695].message }}
  • Profile picture of the author mramp
    Do an experiment in clicktale and watch some screen recorderings to understand the visitor behavior, then make improvements based on that data.
    Signature

    Stop Sucking: http://skinnyrichguy.com

    {{ DiscussionBoard.errors[8456329].message }}
  • Profile picture of the author kinkarso
    Thanks for the targeted feedback!

    The original page converted at a little less than 1% (into signups). After initial interations, we increased that to 5.66%. We've just made a bunch more changes based on the feedback above, and am hoping to see another increase in conversions.

    Again, the page has changed a lot since starting this thread, including adding a 'results calculator' to grab attention. Any additional feedback would be greatly appreciated! Online Math Tutoring with Rayku @Home Math Center
    {{ DiscussionBoard.errors[8482738].message }}
    • Profile picture of the author freeburd
      I would take out questionnaire completely. I would ask questions after I get the email, behind the scenes. People do not make decisions on the spot. Give them a chance to think a little more, but get the email to have a chance to continue the conversation. It is a known fact that a marketer needs to make 7 touches before getting positive results. Your questionnaire is one way street. What if the parent wants to go back to review a question? It's not possible. The person leaves empty handed. You lost a chance to get the parent's email address and possibly a student.

      What kind of Adwords campaign are you using? Is it search or display? Do you use re-targeting? Do you use 2nd tier PPC? Do you have a facebook fan page? Do you promote your fanpage if you have it? Did you look at the website on a phone?


      Best of luck!
      Signature



      {{ DiscussionBoard.errors[8490473].message }}
  • Profile picture of the author yestyle
    Banned
    It looks like a joke, if you have $400k then I think you don't need to invest into internet online to make a bit money.
    {{ DiscussionBoard.errors[8492754].message }}
  • Profile picture of the author Daniel Fonda
    The fonts are waay off mate and your presentation isn't all that appealing - I recommend hiring a professional to take a look into this.
    Signature
    {{ DiscussionBoard.errors[8494012].message }}
  • Profile picture of the author bobmcalister
    well...you certainly didnt spend 400k on the website. I am a buyer for most products and services and use the testimonials and 5 star reviews above all. I did do the survey and if I were a prospect, I wouldnt be any longer since the questionaire told me it would take 8 months for the improvement I sought. and I didnt find any relevant info on EXACTLY how your system differs from face to face tutoring ?
    if you have that large a budget, I would put something together and explore doing an affiliate program ...get a lot of exposure for relatively little money .
    good luck ! you have to have something on the ball to have raised that much money on your own , so go get em !
    Signature

    free facebook ad trials . proof before payment

    {{ DiscussionBoard.errors[8494083].message }}
  • Profile picture of the author Istvan Horvath
    Once again the same (never-ending) issue with smart business people and crappy websites.

    The OP seems to be part of the team that is behind the whole concept and tutoring business. It is not a charity, they are not "helping" out of goodwill... they are building a business. Most likely a good, succesful business.

    They, hopefully, excel in their chosen profession of teaching/tutoring. In other words, they are professionals.

    They, according to the thread title, are very good at fundraising as well. Like professionals.

    So, why the f**** can't they wake up and hire a professional web developer/designer/coder to put together an appealing and working site? Instead of experimenting and messing around with things they don't understand, simply because it is not their specialty?

    The team involved with this tutoring thingy is not good at website building, they suck at copywriting and are clueless about marketing.

    Isn't it time to call in the pros?
    Signature

    {{ DiscussionBoard.errors[8494272].message }}
    • Profile picture of the author kinkarso
      Originally Posted by Istvan Horvath View Post

      Once again the same (never-ending) issue with smart business people and crappy websites.

      The OP seems to be part of the team that is behind the whole concept and tutoring business. It is not a charity, they are not "helping" out of goodwill... they are building a business. Most likely a good, succesful business.

      They, hopefully, excel in their chosen profession of teaching/tutoring. In other words, they are professionals.

      They, according to the thread title, are very good at fundraising as well. Like professionals.

      So, why the f**** can't they wake up and hire a professional web developer/designer/coder to put together an appealing and working site? Instead of experimenting and messing around with things they don't understand, simply because it is not their specialty?

      The team involved with this tutoring thingy is not good at website building, they suck at copywriting and are clueless about marketing.

      Isn't it time to call in the pros?
      Respectfully, I disagree.

      To explain, we are a technology startup and operate on a smart budget. Our approach (as should any company) is to bootstrap test the market before dedicating more resources. The purpose of this page is to do that - we want to validate the market to see if what we are offering is something a large number of people are willing to pay for. If not, we'll iterate on the feedback and change the product. Otherwise, we'd be wasting thousands of dollars in putting together a great sales funnel that ultimately doesn't have the scale or volume that our investors or our team needs (our monthly burn is high enough!)

      With that said, after iterating on the sales page, we've seen a CAC go from $109 down to as low as $23 - thanks in part to you guys .

      I've reached out to a professional copywriter in the ed-tech space to help take this further.
      {{ DiscussionBoard.errors[8504324].message }}
  • Profile picture of the author SandraLarkin
    Banned
    What traffic sources are you using, or are visiting your site?
    {{ DiscussionBoard.errors[8504409].message }}
    • Profile picture of the author kinkarso
      Originally Posted by SandraLarkin View Post

      What traffic sources are you using, or are visiting your site?
      Everything is from Adwords and partner organizations.
      {{ DiscussionBoard.errors[8504553].message }}
  • Profile picture of the author AndrewStark
    That site is terrible, you need to have a video and get the main call to action and prices above the fold.

    Rather than a 10 day trial give away example problems to build a list and then try selling to those people who are interested rather than cold traffic. Speaking of traffic buy banner advertising at education forums and target websites for parents.

    I really hope that design has left you a lot of the cash raised for advertising.
    {{ DiscussionBoard.errors[8507164].message }}
  • Profile picture of the author Sweersz
    Do I have to include my phone number in order to sign up for the free trial? I would be worried about being contacted and heckled to agree to some sort of contract. Some more pages to browse to learn more and for establishing confidence before being giving up my personal info would be nice.
    {{ DiscussionBoard.errors[8513533].message }}
  • Did you really spend $400,000 for this site? Did it include marketing?
    {{ DiscussionBoard.errors[8514196].message }}
  • Profile picture of the author hardinflash
    It looks awful on my mobile device, not that you a much mobile traffic or not but if yout do iI doubt any of that is converting unless they're dislexic
    {{ DiscussionBoard.errors[8525543].message }}

Trending Topics