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It is very easy to improve your customers’ experience quickly, simply by listening and recording customer complaints and feedback. Create a simple process for you or your staff to record complaints and feedback. At the end of each day you can quickly scan these to identify if there is a change you can make to your business to improve your customers’ experience, your products, or the way you run your business. Don’t just leave it there. At...
| Quick Tips for Businesses | |
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By observing other businesses you can get ideas for what works well and what doesn’t work well. What works for other businesses: - Copy these for your business
- Adapt them to suit your business
What doesn’t work for other businesses: - You will know what to avoid
- You can do the opposite in your business
Make sure you observe all aspects of other businesses, for example: - First impressions
- Marketing activities
- Use and test their website
- Customer service
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| Quick Tips for Businesses | |
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Does your business name stand out? Does it tell people what you do? Does it include your name to give it a friendly feel? Does it give your location if you want to target a particular area? Do you specialize? - Jenny’s Sydney Pet Rabbit Store
If you have a small marketing budget your business name becomes another marketing tool and an image for customers to remember. You can access...
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