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Monitor Customer Complaints and Feedback Daily, and Fix the Problems

Posted 28th July 2009 at 06:12 PM by daryamconsult_aust

It is very easy to improve your customers’ experience quickly, simply by listening and recording customer complaints and feedback.

Create a simple process for you or your staff to record complaints and feedback.

At the end of each day you can quickly scan these to identify if there is a change you can make to your business to improve your customers’ experience, your products, or the way you run your business.

Don’t just leave it there.

At...
Quick Tips for Businesses
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Views 2279 Comments 0 Go to first new comment daryamconsult_aust is offline
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Get Ideas From Other Businesses

Posted 13th July 2009 at 05:21 AM by daryamconsult_aust

By observing other businesses you can get ideas for what works well and what doesn’t work well.

What works for other businesses:
  • Copy these for your business
  • Adapt them to suit your business
What doesn’t work for other businesses:
  • You will know what to avoid
  • You can do the opposite in your business
Make sure you observe all aspects of other businesses, for example:
  • First impressions
  • Marketing activities
  • Use and test their website
  • Customer service
...
Quick Tips for Businesses
Posted in Uncategorized
Views 1071 Comments 1 Go to first new comment daryamconsult_aust is offline
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Name Your Business so it’s Memorable

Posted 13th May 2009 at 03:54 AM by daryamconsult_aust

Does your business name stand out?

Does it tell people what you do?
  • Pet Store
Does it include your name to give it a friendly feel?
  • Jenny’s Pet Store
Does it give your location if you want to target a particular area?
  • Jenny’s Sydney Pet Store
Do you specialize?
  • Jenny’s Sydney Pet Rabbit Store
If you have a small marketing budget your business name becomes another marketing tool and an image for customers to remember.

You can access...
Quick Tips for Businesses
Posted in Uncategorized
Views 1072 Comments 2 Go to first new comment daryamconsult_aust is offline


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