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Learn How to Sell

Posted 17th August 2009 at 06:16 AM by daryamconsult_aust
Learn how to sell, and if you have staff, have them learn how to sell.

There are many sales courses available so find one that keeps it simple and allows you to role-play situations relevant to your business.

After you attend the sales course you can develop your own Sales Process for your business.

Your Sales Process should be tailored around these basic steps:

Greet the Customer
  • Build rapport
  • Project a professional image
Understand...
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Quick Tips for Businesses
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Views 1487 Comments 0 Go to first new comment daryamconsult_aust is offline
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Monitor Customer Complaints and Feedback Daily, and Fix the Problems

Posted 28th July 2009 at 06:12 PM by daryamconsult_aust
It is very easy to improve your customers’ experience quickly, simply by listening and recording customer complaints and feedback.

Create a simple process for you or your staff to record complaints and feedback.

At the end of each day you can quickly scan these to identify if there is a change you can make to your business to improve your customers’ experience, your products, or the way you run your business.

Don’t just leave it there.

At...
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Quick Tips for Businesses
Posted in Uncategorized
Views 2957 Comments 0 Go to first new comment daryamconsult_aust is offline
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Get Ideas From Other Businesses

Posted 13th July 2009 at 05:21 AM by daryamconsult_aust
By observing other businesses you can get ideas for what works well and what doesn’t work well.

What works for other businesses:
  • Copy these for your business
  • Adapt them to suit your business
What doesn’t work for other businesses:
  • You will know what to avoid
  • You can do the opposite in your business
Make sure you observe all aspects of other businesses, for example:
  • First impressions
  • Marketing activities
  • Use and test their website
  • Customer service
...
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Quick Tips for Businesses
Posted in Uncategorized
Views 1614 Comments 1 Go to first new comment daryamconsult_aust is offline
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