http://www.youtube.com/watch?v=1L88HKMGHoQ

A few weeks ago when I attended an internet marketing seminar, I went to group with some people I knew and some people I did not know. One of the people I did not know was insistent that I get a help desk to handle customer support. He told me that the CEOs of big companies like Bill Gates and Steve Jobs hardly did any of the work themselves. They simply outsourced, and scaled up their business systems, and I needed a help desk to handle...