Problems with conversions

damon015 · 11th Jan 2016, 07:47 PM

Hey guys, we've got an online gold buying website based in Canada and are having problems with conversions. I would like to get some opinions here by some professional marketers who specialize in Conversion rate optimization, or that have some experience in this market.

We're trying to figure out if it is our Adwords campaign or the website that's the issue. Thoughts? Thank you.

Here's the website: Cash For Gold | Sell Gold For Cash at Gold Pal Canada

wrigmark · 12th Jan 2016, 05:56 AM

Originally Posted by damon015

Hey guys, we've got an online gold buying website based in Canada and are having problems with conversions. I would like to get some opinions here by some professional marketers who specialize in Conversion rate optimization, or that have some experience in this market.

We're trying to figure out if it is our Adwords campaign or the website that's the issue. Thoughts? Thank you.

Here's the website: Cash For Gold | Sell Gold For Cash at Gold Pal Canada

FIY: Do check properly your CT code; you can take help of google adwords help like checking conversion tracking tag, status, verifying tag, etc.

Jason Kanigan · 12th Jan 2016, 09:32 AM

Not enough info to diagnose.

What's your traffic source? How pre-qualified is it? Are you certain it's 100% CANADIAN traffic?

What volume are you getting? What conversion ratio where you expecting? How realistic is that?

What options do you have for conversion? How many touch points? Have you split test anything?

Long way to go here.

First impressions...

Pretty enough...

I'd change the word "Order" in the box headline. The kit is free, so maybe "Get".

"Order" implies an action, a decision, and that's scary. Especially to cash-desperate people who might have some gold to trade.

Then the main message of the site. It's there, but hidden. I'd bring it out front: This is for Canadians who want to change their gold or other valuables into CASH and get it within 24 hours.

Next, your opt in is below the fold. I know you have a button in the center up top, but I missed it the first couple viewings. There's a lot going on here.

The Turn Your Gold To Cash And Get It Within 24 Hours thing is what I'd put right in the visitor's face.

damon015 · 12th Jan 2016, 05:14 PM

Originally Posted by Jason Kanigan

Not enough info to diagnose.

What's your traffic source? How pre-qualified is it? Are you certain it's 100% CANADIAN traffic?

What volume are you getting? What conversion ratio where you expecting? How realistic is that?

What options do you have for conversion? How many touch points? Have you split test anything?

Long way to go here.

First impressions...

Pretty enough...

I'd change the word "Order" in the box headline. The kit is free, so maybe "Get".

"Order" implies an action, a decision, and that's scary. Especially to cash-desperate people who might have some gold to trade.

Then the main message of the site. It's there, but hidden. I'd bring it out front: This is for Canadians who want to change their gold or other valuables into CASH and get it within 24 hours.

Next, your opt in is below the fold. I know you have a button in the center up top, but I missed it the first couple viewings. There's a lot going on here.

The Turn Your Gold To Cash And Get It Within 24 Hours thing is what I'd put right in the visitor's face.

Hello, the traffic source is Google Adwords. And yes, it is 100% Canadian traffic.

We're getting only about 6-7 clicks a day, because our budget is $20 and our clicks are very expensive. (Personally, I think that could be one of our mistakes, because we're not getting much exposure?)

I was expecting about a 4%-8% conversion ratio from Google Adwords because I think our site is higher in quality than our competitors. Not sure though.

We only have one option for conversion, and that is to request a jewelry return kit. Don't know what you mean by touch points? And no, we have not done any serious split testing. We split tested ads of course but not really the website.

Thank you for those suggestions, we actually had build a different version to split test against the current home page, which has the form all the way up at the top with a similar headline to what you suggested but it had much worse engagement.

We didn't split test for conversions because with our minimal traffic it would take ages. I think we could do better in designing the second page though.

damon015 · 12th Jan 2016, 05:21 PM

Also, do you guys think the site speed is ok? I checked it in Google Developers and it got a pretty low score. What about any big guarantees, testimonials or pricing information? Do you think not specifying prices is a major cause for concern? Thanks.

Jason Kanigan · 12th Jan 2016, 08:42 PM

You definitely need to find a higher volume of traffic.

This is not enough to test anything and it's going to take you forever to learn what works.

When I do my coaching calls, the #1 issue my clients have when we first meet is totally insufficient traffic to reach their money target.

damon015 · 12th Jan 2016, 09:17 PM

Originally Posted by Jason Kanigan

You definitely need to find a higher volume of traffic.

This is not enough to test anything and it's going to take you forever to learn what works.

When I do my coaching calls, the #1 issue my clients have when we first meet is totally insufficient traffic to reach their money target.

I think you're right, thank you. I just looked over the Adwords campaign and we're getting almost 80% search impression loss due to budget!

We were actually getting conversions at one point, and it was going pretty well, but then we decided to raise our bids drastically and keep the same $20 budget. That's when we saw a drop in conversions I think.

I had someone looking over the campaign and did not notice this.

damon015 · 12th Jan 2016, 09:21 PM

Originally Posted by Jason Kanigan

You definitely need to find a higher volume of traffic.

This is not enough to test anything and it's going to take you forever to learn what works.

When I do my coaching calls, the #1 issue my clients have when we first meet is totally insufficient traffic to reach their money target.

I'm also having a tough time calculating my ROI, due to the conversion process being multiple steps and some people taking up to 2 months to send back their jewelry. There's also the problem of not everyone returning their jewelry. Any thoughts?

Jason Kanigan · 13th Jan 2016, 05:15 AM

Originally Posted by damon015

I'm also having a tough time calculating my ROI, due to the conversion process being multiple steps and some people taking up to 2 months to send back their jewelry. There's also the problem of not everyone returning their jewelry. Any thoughts?

Find out where the process is falling down and adjust.

But #1, find a good pre-qualified traffic source. That's most important.

12th Jan 2016, 09:32 AM	#3
Jason Kanigan www.salestactics.org War Room Member Join Date: 2011 Location: NC, USA Posts: 6,673 Thanks: 3,712 Thanked 8,236 Times in 3,584 Posts	Re: Problems with conversions Share on: Not enough info to diagnose. What's your traffic source? How pre-qualified is it? Are you certain it's 100% CANADIAN traffic? What volume are you getting? What conversion ratio where you expecting? How realistic is that? What options do you have for conversion? How many touch points? Have you split test anything? Long way to go here. First impressions... Pretty enough... I'd change the word "Order" in the box headline. The kit is free, so maybe "Get". "Order" implies an action, a decision, and that's scary. Especially to cash-desperate people who might have some gold to trade. Then the main message of the site. It's there, but hidden. I'd bring it out front: This is for Canadians who want to change their gold or other valuables into CASH and get it within 24 hours. Next, your opt in is below the fold. I know you have a button in the center up top, but I missed it the first couple viewings. There's a lot going on here. The Turn Your Gold To Cash And Get It Within 24 Hours thing is what I'd put right in the visitor's face.
	>> How To Grow Your Online Business [FREE Training Video, No Opt-In, from 10+ Year Vet] >> For Agency Founders: The Fast Shortcut To Selling SEO, Leadgen, Webdesign & Other Services

12th Jan 2016, 05:21 PM	#5
damon015 Warrior Member Join Date: 2015 Posts: 23 Thanks: 3 Thanked 0 Times in 0 Posts	Re: Problems with conversions Share on: Also, do you guys think the site speed is ok? I checked it in Google Developers and it got a pretty low score. What about any big guarantees, testimonials or pricing information? Do you think not specifying prices is a major cause for concern? Thanks.

12th Jan 2016, 08:42 PM	#6
Jason Kanigan www.salestactics.org War Room Member Join Date: 2011 Location: NC, USA Posts: 6,673 Thanks: 3,712 Thanked 8,236 Times in 3,584 Posts	Re: Problems with conversions Share on: You definitely need to find a higher volume of traffic. This is not enough to test anything and it's going to take you forever to learn what works. When I do my coaching calls, the #1 issue my clients have when we first meet is totally insufficient traffic to reach their money target.
	>> How To Grow Your Online Business [FREE Training Video, No Opt-In, from 10+ Year Vet] >> For Agency Founders: The Fast Shortcut To Selling SEO, Leadgen, Webdesign & Other Services

11th Jan 2016, 07:47 PM	#1
damon015 Warrior Member Join Date: 2015 Posts: 23 Thanks: 3 Thanked 0 Times in 0 Posts	Problems with conversions Share on: Hey guys, we've got an online gold buying website based in Canada and are having problems with conversions. I would like to get some opinions here by some professional marketers who specialize in Conversion rate optimization, or that have some experience in this market. We're trying to figure out if it is our Adwords campaign or the website that's the issue. Thoughts? Thank you. Here's the website: Cash For Gold \| Sell Gold For Cash at Gold Pal Canada