Auto Profit Launcher

14 years ago

Hello,

If the software isnt working properly or a template have tags missing you can take it up with VISA, Mastercard. I have heard other have done this even after the 30 day refund period.
Maybe you could also show the bank or wherever you go the statements you showed here.
Hopefully that will be enough.

I myself have tags missing in the tattoo template and other templates too. They have not inserted the tags that were missing, this means I could get my money back through Visa or Mastercard.....whatever used to purchase.

Would you mind telling me your experiences ? Its very hard finding people sharing their experience with APL. It would have been nice if they would have had a member forum.

Mike

Thanks
1 reply

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aries16 14 years ago

Hi Mike,

Thanks for the response.

My problem is that APL is not what I expected it to be and so I wanted a refund. Since the refund guarantee statement on their website says that you can ask for refund after trying in for 30 days, I did so.

That was when they came back to say, their Terms of Use state that you have to apply for refund within 30 days.

Isn't this a blatant ploy to mislead customers and avoid refunds altogther ?

You are right, more members should voice their experiences on this forum so that we can force marketers to follow legal practices.

Regards,

Eric
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Eric Alexander
http://www.giftsandpresentsideas.com
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- myyoulo 14 years ago
  
  Hi again,
  
  I see what you mean now. I didnt read the refund info on page two first, I assumed that one have to cancel before the 30 days. It sure cant be legal (opposite statements), thats why you should contact your card provider and take it up with them.
  
  If I were you:
  
  1
  I am sure you have probably mentioned about the "after 30 days" on their sales page ?
  Get the money back from your card provider and explain it to them. Even show them the page and the mails you have sent but got no response back from as you say.
  
  I would be really angry/sour to sit with something I dont want that cost that much.
  Keep on sending them mails. I mean they are dependent on good reputation too.
  They might not respond your first mails but keep on and I think you will have it.
  
  2
  Was there an affiliate who got commission for selling this to you ?
  Contact them and ask for help. Maybe a bad idea since they would loose money halping you, but they needs to keep good reputation too.
  
  3
  Okey, who are Andrew X (X?) And Steven Lee Jones ? I have never seen them and maybe it is just pen names they are hiding behind.
  
  Think you will make it, its not like you have scratched the surface of a new car or broken something.
  Mike
  
  Thanks
  
  1 reply
  
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  aries16 14 years ago
  
  Hi Mike,
  
  Thanks for the advice and support.
  
  I am copying below for your information, the latest exchange of emails with APL. Three of their support staff have responded to me so far all singing the same tune about their "terms of use" and completely avoiding my constant reference to their refund guarantee of "after 30 days".
  
  In a Google search, I found that they had released Google Magic Formula in April 2008.
  
  Here's the copy of the email exchange: I had to take out the links as WF doesn't allow it.
  ---------------------------------------------------------------------
  
  Date: Fri, Jan 15, 2010 at 10:31 AM
  Subject: Re: Hiding ?
  To: Auto Profit Launcher
  
  Hi Malcom,
  
  Thanks for your email.
  
  Why are all of you deliberately avoiding the point that I am making which mislead me in the first place into waiting for after 30 days to request for the refund ?
  
  Let me paste it below to refresh your memory.
  ----------------------------------------------------------------------------------
  Auto Launch Your Profits,
  Or Rob Us Blind Guarantee
  Try out Auto Profit Launcher with zero risk for 30 days. And we mean really try it.
  Create your websites during that time, get them out there and send traffic to them. Keep all those profits -- they're all yours.
  After 30 days, if you're if you're not completely happy with Auto Profit Launcher, we'll refund your money, no questions asked.
  ---------------------------------------------------------------------------------
  
  Don't you all feel at least a little bit responsible for putting such contradictory refund guarantees on your website?
  If Auto Profit Launcher is part of a professional Internet marketing business, and everything is done according to set policies and merchant regulations, then is it also your policy to confuse and mislead customers to avoid refunds?
  I am a customer service guru and I can say that you guys don't know the ABCs of customer service. You are desperately trying to hang on to policies to suit your convenience at the risk of displeasing customers and inviting adverse publicity.
  
  This kind of policy and behaviour can do more damage to your business than $497.
  
  I have now prepared an email explaining your devious strategy to avoid refunds. It will highlight my current situation. I will only mention facts. And I am planning to send it to all the internet marketing gurus with whom I have contact, as they should be aware of what they are promoting. I am sure that none of them would want to be part of such a situation.
  
  No doubt you guys know about the worn out saying, "Content is king". Well, much before this was coined, there was and still is another saying, which is "the customer is King".
  
  There are also two important rules in any business, which are:
  
  Rule no. 1 - The customer is always right.
  
  Rule no. 2 - If the customer is wrong, then refer to rule # 1
  
  You may have rules and policies and I respect them, but in this case, you have to be flexible because the contents of your website is responsible for this situation and you are accountable for it.
  
  So in business, it is better to leave a customer satisfied, even if it appears to have a slight cost. I don't know whether you guys have heard of another business term called "Service Recovery" ?
  
  All I can say now is, let good sense prevail.
  
  Regards,
  
  Eric
  
  On Fri, Jan 15, 2010 at 6:37 AM, Auto Profit Launcher
  
  Hi Eric,
  
  Thanks for your email.
  
  Auto Profit Launcher is part of a professional Internet marketing business, and everything is done according to set policies and merchant regulations.
  
  The Auto Profit Launcher website specifically states that there is a 30 DAY ONLY money back guarantee period pertaining to your membership. You can see the explicit statement that you must request a refund within 30 days on our Terms of Use page, terms which were a stipulated part of your purchase with us:
  
  Please refer to the "Auto Profit Launcher Guarantee" section.
  
  The fact remains that you did not request your refund within the 30 day period. If you had requested it on Day 30, we would still have honoured it. So we are indeed abiding by our policies and regulations here, it was your responsibility to request a refund within the stipulated period.
  
  If we can be of any assistance with your membership, please let us know.
  
  Best regards,
  
  Malcolm
  APL Support
  
  Thanks
  
  Signature
  
  Eric Alexander
  http://www.giftsandpresentsideas.com
  
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pearsonbrown

14 years ago

MODERATOR COMMENT

There's clearly some sloppy wording on their sales page. How long after the 30 days did you ask for a refund?

Thanks,

Pearson

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1 reply

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aries16 14 years ago

Hi Pearson,

Thanks for the fair comment.

I had bought APL on the 3rd of Dec. 2009 and following the APL refund statement on their website, requested for refund on 5th of Jan. 2010

Please find below copies of the relevant emails from APL to me and from me to APL.

Thanks and regards,

Eric
-----------------------------------------------------------------------

From: Auto Profit Launcher
Date: Thu, Dec 3, 2009 at 7:17 AM
Subject: Thank you for your order
To: Eric Alexander Prethas

Hello Eric Alexander Prethas,

Thank you for your order.

Order Receipt:

Order ID: 152720535
Date: Wed Dec 02 20:47:02 -0500 2009
Payment Type: Visa
Order Status: Accepted

(DLG-1) Auto Profit Launcher Premium Membership + Fast Action Bonuses
$497.00 X 1 = $497.00
----------------------------------------------------------------------
Product Total $497.00
----------------------------------------------------------------------
Grand Total $497.00

Name: Eric Alexander Prethas

From: eric alexander
Date: Tue, Jan 5, 2010 at 10:09 AM
Subject: Re: Congratulations Eric Alexander Prethas, and welcome to the Auto Profit Launcher Team
To: Auto Profit Launcher (email address)

Hi Andrew and Steven,

As I am not happy with this program, can I please have the refund of $497.

Regards,

Eric
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http://www.giftsandpresentsideas.com
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- myyoulo 14 years ago
  
  Hello again Eric.
  
  Somehow I believe you will have a refund but sad you have to go through this to get it.
  I dont know if you are willing to send information of your experience to support@affilorama.com too ? They are the ones who got a commission from recommending APL to me (they are also helping me communicating with APL since APL have stopped answering my mails now, se info below). I like the idea of APL for myself BUT tags are missing in 6 out of 7 multi review templates !
  
  This really makes me angry now since they have said they will insert the tags since the beginning of December but have not. I have been repeating this to them a lot and they have stopped communicating with me. The worst thing is that when they do answer they avoid the real issue and once they just sent me a link to a Tim Robbins and Frank Kern video.
  
  My now worst experience is that I bought a template for the learn spanish niche. I outsourced article rewriting and thought I can put up those and have a unique site. That cost me about $120 for the articles. Then when following instructions on how to insert my own articles by using the add page function I find out that the spanish template dont have add blank page available !!!
  
  The worst thing is ofcourse that it is impossible to trust these guys and that they will ever be serious. I was willing to wait a little for them to insert the missing tags and respond to the issue with the spanish template; but I am seriously also thinking of a refund now. I was sitting the whole weekend and could not continue to put my site together.
  My refund period is definitely over, but a "broken" product without them fixing it or even communicating about it (absolutely 100% ignoring me now about the above issues) must surely grant a refund from VISA ?
  
  Hmmm.......I wonder (do I?) why they dont want to setup a member forum ?
  
  The strange thing is that it is so few people here or anywhere writing about APL andtheir experiences, very strange or a lot had bad experience with them before ? Those techie problems where mentioned early after release and I think more customers must have had problems like this, at least those who go ahead and used it.
  
  I wish more people could jump in and share about their experience with APL, Good or Bad.
  By the way Eric, affilorama support said they have sent mail to APL and they are "waiting" for a reply ! Does that ring any bells for you ? They could be waiting for a very loooong time ! They are trying to reach them in other ways too, they say.
  
  Oops, I know this was your thread about your refund issue, maybe this was wrong of me to put a lot of my personal stuff here ? Hope its ok.....
  
  Mike
  
  Thanks
  
  1 reply
  
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  myyoulo 14 years ago
  
  Ok, you dont allow personal disputes in this forum ? Then maybe you should delete my last post ? Sorry, I didnt know, I just wrote what came out of me.
  
  Sad that you dont because I think it would clean up a lot of wrong doings and make people stop giving money to people who misbehave. Would be a great function for a forum (I dont know what is required to run a forum and legal aspects, just SEEMS to be a great function) Hmm....maybe digital point will be more open then ?
  
  Mike
  
  Thanks
  
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pearsonbrown

14 years ago

Fair enough.

Generally speaking, we don't talk about individual disputes in this forum.

However, I'm personally letting this thread stand because the wording in the sales letter is ambiguous and other Warriors should be aware.

Don't know if my fellow mods will agree with me ;-)
Pearson

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pearsonbrown

14 years ago

'Sad that you don't because I think it would clean up a lot of wrong doings and make people stop giving money to people who misbehave.'

What's equally sad is that not everything that is posted to this forum is true - or it might be partially true but not the complete situation.

People try to 'game' this forum all the time. It's very easy for an unscrupulous competitor to make a claim about you using a pseudonym.

I'm a volunteer and have no spare time to investigate claims. Anyway, we'd have to have lawyers working with us and it would all prove very expensive.

So I completely agree with Allen when he writes

'The main overriding rule for this forum is this:

If you have a problem with another Warrior, a Guru, or God, take it up with them directly. Not here. No exceptions.'

Pearson

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http://www.effective-public-speaking.com

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myyoulo 14 years ago

Ok, I understand that now, sorry I just didnt have that knowledge, but maybe I was supposed to understand that what you stated is the case. Only thing is that I am being totally ignored about mentioned issues and that even makes me feel agressive.....its an awful feeling to get ignored....especially when you know you are right and have spent quite some money. I wouldnt mind having those problems if they could just be open about them and saying that they are working on it and maybe extend the trial till it is fixed.
I actually like the product or the idea of it since it is not complete yet. I just want it to function properly. Hmmm....I will stop now and only take it up with them or at least not here.

Should I delete my previous posts, if I can ?

Mike
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pearsonbrown

14 years ago

Not necessary. Just remember to always talk about the product and not about the people behind the product.

Pearson

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myyoulo

14 years ago

Ok, I will, thanks

Mike

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aries16

14 years ago

Hi Pearson,

I just want to add that I had started this thread for two reasons.

1) To get some advice from more exprienced persons on how to handle this situation.

2) To make other members aware of this problem with APL so that they don't fall into the same situation. If it weren't for the WF restriction on putting email addresses on the threads, I would have copied the actual emails that were exchanged, for everyone's information.

I think that there are two things involved, the first is the product and the second is the product support. If both work well, there will be customer satisfaction.

Best regards,

Eric

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Eric Alexander
http://www.giftsandpresentsideas.com

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aries16

14 years ago

Hi Mike,

As I am on their subscriber list, a lot of top marketing gurus had recommended APL to me when it was released. I am sure all of them will have a fit if they know about the refund issues concerning APL especially the blatantly misleading refund statement on the website.

Well, I sincerely hope no one else gets into the predicaiment I am in regarding APL. After hearing about your technical problems, I guess now I can put two and two together.

Regards,

Eric

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arya

14 years ago

Originally Posted by aries16

Hi Mike,

As I am on their subscriber list, a lot of top marketing gurus had recommended APL to me when it was released. I am sure all of them will have a fit if they know about the refund issues concerning APL especially the blatantly misleading refund statement on the website.

Well, I sincerely hope no one else gets into the predicaiment I am in regarding APL. After hearing about your technical problems, I guess now I can put two and two together.

Regards,

Eric

Previous two product from Auto profit launcher were Nichesocializer and myclickbankbusinessdotcom.

i did purchase myclickbank business . com last year in aug 09 and it was recommeded to me by Affiloram....., and got a refund

They launch myclickbankbusiness product in last aug09 and before that they had launch a product name nichesocializer.

you can read the following link

http://www.warriorforum.com/internet...iness-com.html

And

http://www.warriorforum.com/internet...ocializer.html

arya

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aries16

14 years ago

Hi Arya,

Thanks for the information. Now I have a good idea whom I am dealing with.

As a newbie, there's one thing that I have now learnt and that is:

Never buy a new untested product especially on launch day even if it is promoted by the top gurus. Even they can make a mistake.

Other reasons for not buying the product on launch day are as under:-

We don't know whether as newbies whether we will be able to use the product.
We don't know whether it will deliver the promised results.
We don't know whether there will be prompt and good support.
We don't know whether they will honor the refund guarantee if one is given.

Don't buy it because of the scarcity tactics that are employed to hook you. Being a newbie, the urge to buy because of all the hype would be tremendous. But, relax, its not the only product in the world. Wait for a month or two, you will see much better when the dust has settled. Go into Google after some time and check for impartial reviews and not the sponsored affiliate reviews.

I wish everyone who has had a bad experience with a product will share the same on this forum so that market could be made free of bad products and scams.

Best regards,

Eric

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aries16 14 years ago

Hi,

This is just to prove the point that I was misled by the Auto Profit Launcher refund guarantee on their website page. Since I started following up with them for a refund, they have now reworded the refund guarantee on their website.

Original refund guarantee:
----------------------------------------------------------------
Auto Launch Your Profits,

Or Rob Us Blind Guarantee
Try out Auto Profit Launcher with zero risk for 30 days. And we mean really try it.
Create your websites during that time, get them out there and send traffic to them. Keep all those profits -- they're all yours.
After 30 days, if you're if you're not completely happy with Auto Profit Launcher, we'll refund your money, no questions asked.
-------------------------------------------------------

The new reworded refund guarantee:
-------------------------------------------------------
Auto Launch Your Profits,
Or Rob Us Blind Guarantee

Try out Auto Profit Launcher with zero risk for up to 30 days. And we mean really try it.

Create your websites during that time, get them out there and send traffic to them. Keep all those profits -- they're all yours.

If at any time during the first 30 days after purchase you're if you're not completely happy with Auto Profit Launcher, we'll refund your money, no questions asked.
---------------------------------------------------------------------------------
This clearly proves that their original refund guarantee did MISLEAD me into waiting for 30 days to ask for refund !

I have now taken this up through Michael Rasmusseun through whose link I had bought APL.
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- Not So New 14 years ago
  
  Depends how you paid, but if it was by credit card you should be able to charge it back. If it was by Paypal you might have a more difficult time since it's not actually a physical product.
  
  Hope you get your money back.
  
  Thanks
  
  1 reply
  
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  aries16 14 years ago
  
  Thanks,
  
  Auto Profit Launcher owners are remaining silent after rewording their refund guarantee on their website after I pointed it out. They are not owning up to their mistake nor giving the refund.
  
  Regards,
  
  Thanks
  
  1 reply
  
  Signature
  
  Eric Alexander
  http://www.giftsandpresentsideas.com
  
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  doram 14 years ago
  
  I also bought APL.I have 2 sites up and another one ready.I have had a lot of problems i.e,missing tags making the product difficult to edit but they were quite fast at fixing them,but then I had to wait quite a few days to have them fix another problem.Then I came across more faults and wrote them a letter that their products were crap and didn't they test all the products before they were launched.Anyway I am trying to get this last page out that has another fault in it and I have had to write 5 letters asking them to fix the problem, in fact, I sent a letter off this morning asking them why I have to plead for help.I am obvoiusly blacklisted.It is totally unethical.In New Zealand we have places to go if this sort of thing occurs, like Consumers Institutues or Unfair Trading Acts.If this blackout exists I would like to beable to reach the creators of the product.Ha Ha.In the U.S.A are people who produce faullty goods not liable?
  
  Thanks
  
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aries16

14 years ago

Hi Doram,

Thanks for sharing your experiences.

This was one of the reasons that I opted for refund. I sincerely hope that our other members are now aware of the problems with Auto Profit Launcher.

Regards,

Thanks

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Eric Alexander
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doram

14 years ago

Just letting you know that all problems with APL now resolved

[ 1 ] Thanks

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aries16

14 years ago

Hi Doram,

Good for you ! Happy to hear that. At least one person less suffering with APL.

Mine are far from being over. Though they realised their mistake and corrected the misleading wording on their refund guarantee after I brought it to their notice, they have not bothered to own up to their mistake and pay me my refund. Complete silence on this issue.

Eric

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