Do You Trust Your Outsourcer?

15 years ago

I trust mine, just like you would trust an employee here.

If they are very entrepreneurial mind, then you may want to be careful.

I have one outsource who has a good understanding of most things for the business, however she is not business minded and likes a nice, safe job. The others I have only get parts of the system so they do not understand the full part of the system they are involved in.

I think the benefits of outsourcing are AMAZING and what you mentioned may be a possible downside like hiring someone here.

Thanks

Signature

Learn How To Get Over 1 Million FREE, TARGETED VISITORS TO YOUR WEBSITE

Internet Marketing

{{ DiscussionBoard.errors[1076063].message }}

CashTactics

15 years ago

This is a great question! I have had issues with outsourced individuals not completing the work that I request of them. The best thing you can do is to find someone that comes recommended by someone else that you know.

Most services allow you to add other users into the account with limited access. Article sites are a little different but you can do the submitting of the articles and have them write it for you. Or you can always have a separate account created for them.

Your hosting account should allow you to add a new user.

You shouldn't have any doubts about the people that you outsource too. If you have any doubts just move on to another company or person. And always remember to set up separate accounts for them to use that way you aren't going to compromise your information.

Kris

Thanks

Signature

Cashtactics.net - Strategic Marketing at Warp Speeds!

{{ DiscussionBoard.errors[1076066].message }}

Mukul Verma

15 years ago

One of my competitors had this issue and was scared the person would steal there business information and clients, so did not go with the outsource company. I am glad they did not and I did, they still have to do a lot of the work, hehehehehe.

Thanks

Signature

Learn How To Get Over 1 Million FREE, TARGETED VISITORS TO YOUR WEBSITE

Internet Marketing

{{ DiscussionBoard.errors[1076129].message }}

Nicholas William

15 years ago

I have a decent amount of fulltime contractors now and each of them was put through a thorough screening and then evaluation process. Once they earn their stripes, I give them full trust and access to anything within my network. Dont be that guy who micro manages people, hovers over their shoulder and constantly asks for updates... as you'll become the difficult client and you wont get the best results out of them. Pretty soon you wont have anyone to outsource to either.

HR should be done once, then when you find the right person treat them with respect and consideration. The last thing you want is to find and lose staff, as it will slow down your business and cost you more in the end.

Also, give them incentives to stay with you! So everything from regular projects to pay increase reviews will make your contractors work to the best of their ability

Thanks

Signature

Words can't explain how excited I am with facebook advertising... I promise to share more in the new year! www.enicholas.com

{{ DiscussionBoard.errors[1076155].message }}

BloggerDownUnder

15 years ago

An excellent post, with very good advice posted.

I like to keep parts of my processes separate but train my contractors well. I also agree with Nicholas William's approach.

Thanks
1 reply

{{ DiscussionBoard.errors[1076163].message }}

Richard Essi

15 years ago

Trust is definitely an issue.

However, if you become paranoid about it, then you can actually attract these type of personalities and characters that will help confirm your fears.

Otherwise, I tend to be extremely trusting...maybe to a fault. But my experience has been that the more I express my trust (vibes, words, actions) the better the relationship.
I have had one guy who was litteraly perplexed as to why I would trust this much, and actually started giving me advice, telling me that I should be careful because there are scammers out there....true!

Nevertheless, I find it very hard to relate with someone whom I work with on such an intimate level without trusting them. It is true that outsourcing has a bad rep for many reasons - some justified, and others not.

I personally think that if people approach outsourcing as if they were creating real relationships, things could be different.

You see, many of these people who are outsourced are treated like **hit, and after a while you shouldn't be surprised that they could care less of running away with your money.
You may not be the direct cause, but something in their past dealings has proven to them that you don't care about them, and you don't understand their reality...so why should they understand yours??
Given the amount of injustice that has reigned in this field, it is not surprising to find yourself dealing with cuthroat scam artists, who do this just to survive and avoid the exploitation they have been subject to directly or indirectly. So, this should be expected.
If WE, in the western world were living in their "reality"...we may be surprised at the things we would do to survive. This is even more relevant for those of your workers living in "third world" countries.

Again, from my personal experience, "outsourcing" should be more relationship focused. I mean these people who are "outsourced", Are they machines, or robots?....Let's face it...they have lives, challenges, families etc, and they are also looking to survive...please understand that I am NOT condoning the scammers among them, I am talking about the attitude that WE the "outsourcers" adopt.

Understaning the condition in which your VA or your contractor lives would be a great start. You can do simple things:

- Do you know their birthdays? What are some of the things they like? Maybe a certain type of item from your country could go a long way to neutralize any desire to scam you...or it could build trust and loyalty.

- How about your interest in their situation? How concerned are you of their welfare, and the welfare of their families (A simple question like.."How is your family doing?" will do).

- If you want them to overdeliver for you, how are you overdelivering for them? If you are thinking..."well I am already paying them!!" then you missed my point. I tend to go past the mere exchange of payment for services. I try to add EXTRA VALUE to the relationship. In doing this you are planting seeds that when mature, can produce a windfall of fruits that will surpass your wildest expectations - ALWAYS think LONGTERM even if your dealings are short term!

Remember... these are "technically"YOUR employees!

For example, if you still work a day job, and your employer calls you on your birthday, and offers you the day off plus a free massage or a free service of some sort, how will that make you feel? You get my point?

To sum it all up, when dealing with the people you have hired to do YOUR stuff, deal with them as if you were dealing with YOU living in their reality.

Richard

Thanks
1 reply

Signature

Confused? Frustrated? Overwhelmed? And Tired? Let's Talk...
How To Think And Become A Successful Webpreneur"By Richard Essi

Just remember, you can do anything you set your mind to, but it takes action, perseverance, and facing your fears.
--Gillian Anderson

{{ DiscussionBoard.errors[1076502].message }}

Mukul Verma

15 years ago

Originally Posted by Richard Essi

Trust is definitely an issue.

However, if you become paranoid about it, then you can actually attract these type of personalities and characters that will help confirm your fears.

Otherwise, I tend to be extremely trusting...maybe to a fault. But my experience has been that the more I express my trust (vibes, words, actions) the better the relationship.
I have had one guy who was litteraly perplexed as to why I would trust this much, and actually started giving me advice, telling me that I should be careful because there are scammers out there....true!

Nevertheless, I find it very hard to relate with someone whom I work with on such an intimate level without trusting them. It is true that outsourcing has a bad rep for many reasons - some justified, and others not.

I personally think that if people approach outsourcing as if they were creating real relationships, things could be different.

You see, many of these people who are outsourced are treated like **hit, and after a while you shouldn't be surprised that they could care less of running away with your money.
You may not be the direct cause, but something in their past dealings has proven to them that you don't care about them, and you don't understand their reality...so why should they understand yours??
Given the amount of injustice that has reigned in this field, it is not surprising to find yourself dealing with cuthroat scam artists, who do this just to survive and avoid the exploitation they have been subject to directly or indirectly. So, this should be expected.
If WE, in the western world were living in their "reality"...we may be surprised at the things we would do to survive. This is even more relevant for those of your workers living in "third world" countries.

Again, from my personal experience, "outsourcing" should be more relationship focused. I mean these people who are "outsourced", Are they machines, or robots?....Let's face it...they have lives, challenges, families etc, and they are also looking to survive...please understand that I am NOT condoning the scammers among them, I am talking about the attitude that WE the "outsourcers" adopt.

Understaning the condition in which your VA or your contractor lives would be a great start. You can do simple things:

- Do you know their birthdays? What are some of the things they like? Maybe a certain type of item from your country could go a long way to neutralize any desire to scam you...or it could build trust and loyalty.

- How about your interest in their situation? How concerned are you of their welfare, and the welfare of their families (A simple question like.."How is your family doing?" will do).

- If you want them to overdeliver for you, how are you overdelivering for them? If you are thinking..."well I am already paying them!!" then you missed my point. I tend to go past the mere exchange of payment for services. I try to add EXTRA VALUE to the relationship. In doing this you are planting seeds that when mature, can produce a windfall of fruits that will surpass your wildest expectations - ALWAYS think LONGTERM even if your dealings are short term!

Remember... these are "technically"YOUR employees!

For example, if you still work a day job, and your employer calls you on your birthday, and offers you the day off plus a free massage or a free service of some sort, how will that make you feel? You get my point?

To sum it all up, when dealing with the people you have hired to do YOUR stuff, deal with them as if you were dealing with YOU living in their reality.

Richard

Nice Post Richard, you are thinking on the exact same line as I am thinking when it comes to outsourcing.

I would add do not be too social, just like real employee, they may try to bend the rules, so set the exceptions no matter what. My first outsource, I cannot be strick with them on project, because they would come and say something is not done and I would be like dont worry about take some more time, then that became the standard. They are good at other parts of the job, but now I cannot change the standard that I am flexiable with them. Now I set the standard and stick with it.

You have to treat then real and approach is that way.

Mukul

Thanks
1 reply

Signature

Learn How To Get Over 1 Million FREE, TARGETED VISITORS TO YOUR WEBSITE

Internet Marketing

{{ DiscussionBoard.errors[1076650].message }}

Richard Essi

15 years ago

Originally Posted by Mukul Verma

Nice Post Richard, you are thinking on the exact same line as I am thinking when it comes to outsourcing.

I would add do not be too social, just like real employee, they may try to bend the rules, so set the exceptions no matter what. My first outsource, I cannot be strick with them on project, because they would come and say something is not done and I would be like dont worry about take some more time, then that became the standard. They are good at other parts of the job, but now I cannot change the standard that I am flexiable with them. Now I set the standard and stick with it.

You have to treat then real and approach is that way.

Mukul

Mukul,

I second your comments.

For me there is a huge difference between nice and good.
Nice sometimes equates with being naive, and when you get conned or scammed, you then become cynical and negative.

On the other hand being good can mean putting limits and sanctioning. When I was a kid, my parents were GOOD and not necessarily nice. "Nice" meaning that they let me do anything I want... No, I was a kid, and kids need to know limitations and boundaries, and even when we are adults we need to know how to live under LAW.

Richard

Thanks

Signature

Confused? Frustrated? Overwhelmed? And Tired? Let's Talk...
How To Think And Become A Successful Webpreneur"By Richard Essi

Just remember, you can do anything you set your mind to, but it takes action, perseverance, and facing your fears.
--Gillian Anderson

{{ DiscussionBoard.errors[1076730].message }}

catherine ford

15 years ago

I am a writer and people outsource their article writing to me all the time. I have plenty of opportunity to rip people off but don't .......
Why not.....
Because my business is established on trust, I know about many apsects of my clients business lives and actually make their life easier not harder.
Catherine

Thanks

{{ DiscussionBoard.errors[1076506].message }}

James Schramko

15 years ago

help them grow their business and they 'should' be more loyal to you.

Thanks

Signature

This is where you get real information (backed up by proven results)

{{ DiscussionBoard.errors[1076541].message }}

babushka99

Banned 15 years ago

In short. No. I started without trusting them, but leaving the door open to gradually build the trust relationship to a level.

Its a business, so you chalk out risks that you can take and not take. Give in too much and it can possibly cause problems for 'some' (emphasis supplied).

Always think (IMHO) from a worse case scenario basis and if it were to happen, how you would handle it.

Thanks

{{ DiscussionBoard.errors[1076667].message }}

billionareHuman

15 years ago

if someone is trying to rip you off on the sly eventually you will notice as you will check their work every now and then (don't check every little thing and micro manage as someone above mentioned), and drop them, however a lot of work was done for your still, so you still benefited.

Break your work up into smaller tasks and assign different tasks to different people, this way they don't know everything you are doing, even they try to copy you they only know a small part and won't succeed, so they will continue to work for you as it's guaranteed money.

Someone will always learn something off you no matter what kind of work you give them however I have found that most do not try to go off and do their own thing, they are happy getting paid to do the work that you give them

Thanks

{{ DiscussionBoard.errors[1076779].message }}

TheRichJerksNet

15 years ago

First of all you should be working with someone you trust, you build trust by building a relationship. By building a relationship you are helping your business grow because that relationship will help you in the future by getting free advice, free help, and etc...

Many will disagree with what I say about this but frankly that is their problem... I have been dealing with people for many years. I have a staff that I have worked with for "years" and we have built thousands of webites together.

Building a relationship and thus building a friendship will create a better working relationship and you will be able to work together in a more effective manner.

Notice I have never used the words I have people that work for me, I have always said I have a staff and people I work with. There is a big difference between saying someone is working "for" you and someone is working "with" you... I treat my staff as my friends and as my family, yes you heard me as my family... I send them stuff in the mail, talk on the phone and etc...

Do not look at those that you work with as employees but rather look at them as apart of your team. Treat them as apart of your team and work on your relationship at the same time. Making someone feel apart of your business will take you further and help you grow much faster.

James

Thanks
1 reply

{{ DiscussionBoard.errors[1076845].message }}

Richard Essi

15 years ago

Originally Posted by TheRichJerksNet

First of all you should be working with someone you trust, you build trust by building a relationship. By building a relationship you are helping your business grow because that relationship will help you in the future by getting free advice, free help, and etc...

Many will disagree with what I say about this but frankly that is their problem... I have been dealing with people for many years. I have a staff that I have worked with for "years" and we have built thousands of webites together.

Building a relationship and thus building a friendship will create a better working relationship and you will be able to work together in a more effective manner.

Notice I have never used the words I have people that work for me, I have always said I have a staff and people I work with. There is a big difference between saying someone is working "for" you and someone is working "with" you... I treat my staff as my friends and as my family, yes you heard me as my family... I send them stuff in the mail, talk on the phone and etc...

Do not look at those that you work with as employees but rather look at them as apart of your team. Treat them as apart of your team and work on your relationship at the same time. Making someone feel apart of your business will take you further and help you grow much faster.

James

James,

You pushed the reasoning even further along the lines of what I think, and I couldn't agree more!

Well said!

Richard

Thanks

Signature

Confused? Frustrated? Overwhelmed? And Tired? Let's Talk...
How To Think And Become A Successful Webpreneur"By Richard Essi

Just remember, you can do anything you set your mind to, but it takes action, perseverance, and facing your fears.
--Gillian Anderson

{{ DiscussionBoard.errors[1076862].message }}

Mukul Verma

15 years ago

A few other suggestions
1. Always have them send you a report at the end of the day. Build this habit from day 1 and include the work so you can easily track it. Most days I dont look at it, but it is a accountability system
2. I use companies to outsource for work that would impact my business (customer support) if stopped for more then a few days. I only give projects (like marketing) to people who I hire directly, so if they decide to try to rip me off, then it will not hurt my customer
3. I pay them after the month (I think this is a norm right?)

This makes it very not likely they can rip me off.

Now you may think I am crazy, but everything is give and take. I got an employee who reads comic books on my time. I am cool with that for 2 reason 1. She puts in extra time as needed 2. She keeps my customers happy (THIS IS WHY), if the customer service is not elite, then I have a issue 3. Without her doing what she does between reading comic books, I would not travel for a month at a time

. It is a give and take.

Thanks

Signature

Learn How To Get Over 1 Million FREE, TARGETED VISITORS TO YOUR WEBSITE

Internet Marketing

{{ DiscussionBoard.errors[1076880].message }}

mavischan

15 years ago

when u hire a employee,u must trust him.same as outsourcer,once u decide ,u have no choice only can fully trust him.

Thanks

{{ DiscussionBoard.errors[1076885].message }}

Roy Carter

15 years ago

Outsourcing is like other walks of life. You'll find some people you can trust and some that let you down or rip you off.

The common thing throughout this thread is to treat your outsourcers well and treat them like human beings not just 'worker bees'.

Thanks
1 reply

Signature

"How To Hang Out On Various Exotic Islands Whilst Still Making Shed Loads Of Money...and stuff!" - Get your FREE ISSUE entitled...'A Quick, Easy $2,000 In Your Pocket By This Weekend!'
>> ---> http://LettersFromASmallIsland.com/sq1.html <--- < <

{{ DiscussionBoard.errors[1076896].message }}

Mukul Verma

15 years ago

Originally Posted by Roy Carter

Outsourcing is like other walks of life. You'll find some people you can trust and some that let you down or rip you off.

The common thing throughout this thread is to treat your outsourcers well and treat them like human beings not just 'worker bees'.

Roy you mean to tell me the person on the other ends a human, wow I better stop making them work 25 hours a day

I agree with you, it is respect. I got a issue (this is the more challenging issue I have had in business to date). I am away for a month and my outsourcer parents are celebrating there 25th anniversary, so she has to be off for 4 business days. Training someone for customer support would not be simple. I can do the emails from anywhere, but she gets about 20 phone calls and like 30 live chats a day. I can, but will not stop her from going. Suggestions?

Thanks

Signature

Learn How To Get Over 1 Million FREE, TARGETED VISITORS TO YOUR WEBSITE

Internet Marketing

{{ DiscussionBoard.errors[1076906].message }}

Do You Trust Your Outsourcer?

Trending Topics

Can I change my username?

Check out DeepL Write

Is Wordpress Website Secure? - Emmanuel Katto

How did you turn it all around?

What's the Best IM-Related Skill to Learn Today That Can Help in the Future?