Anyone know Frank Kern's autoresponder company?

Because they are not the same kind of service. 1Shopppingcart is a total e-commerce solution service that includes autoresponders, while Aweber is specifically an e-mail autoresponder service. It's an apples to oranges comparison.

RoD

Hey folks, glad there's a hot discussion about this. I wanted to jump in and add some perspective that might help.

We have been having a few reports of people reporting that while emails are being delivered successfully, they notice messages might appear in Junk/Spam folders of their destination. This is important to us that all customers receive superior deliverability and we are actively investigating the causes of it.

If you have issues specifically with emails going to the spam folder that you have evidence of, please open a support ticket and include that you are observing email reputation issues and would like further review.

Not every issue can be resolved right away on this, but we will be looking at the isolated cases for adequate troubleshooting.

That said, I would like to respond to a few points in this thread. Here goes.

Jason, has you or Frank elevated this our support team? If not, I would honestly suggest to start there. We have a system to track the resolution and tickets from customers and customers can add details to tickets. If you did, please PM me your ticket number and I will have it reviewed by our support manager.

This is the same conundrum that we and the industry is in. There is no metric or mechanism to detect if a message has landed in the Inbox or the Junk folder of a recipient. We use several services (including ReturnPath) to monitor our deliverability to various seed email lists with clean content.

As a good rule of thumb, monitoring the trend of your open rates, bounces and actions (clicked links) is a simple way to determine if messages are reaching the inbox.

Just for clarification, we review accounts for abuse when they exceed 0.1%, (1/1000), not three ten-thousandths of a percent. Accounts are not instantly terminated. They are held under review and in a majority of cases account holders correct the issues resulting in high complaint rates.

Mind you, these are ISP complaint rates, not the internal feedback loop ones. Every single ISP spam complaint is a direct threat on deliverability for all our thousands of users.

Which brings me to your conclusion, with our strong stance against spam and abuse, we have industry-leading deliverability. We still have a little room to improve, but we work very hard to get where we are today.

Last week alone, we sent 26,504,258 emails on behalf of our users with an average 97.4% deliverability across email pools. We recently implemented a new MTA (backend email sending piece) that sends emails quicker and more reliably.

We agree! However, we break it down to these three principles in what's needed to achieve good deliverability: Infrastructure, ISP Relationships, Sender Behavior. With all three of those, deliverability will be favorable for everyone.

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I hope this helps add to the discussion. I feel these are all valid points to discuss and I plan on talking about them on our blog in the future again. That said, if you have any issues with deliverability -- let our support team know so they can investigate it and elevate it as necessary. You can also let me know as well.

All the best,
Joe