How to Proactively Help PayPal (& Yourself) Win Disputes
Possible Help; I have not confirmed this, yet.
Its just good business practice.
PayPal allows you, (the Merchant), to provide your Customer(s) with a Customer Service Message from within your PayPal account. I've not (to date) found where the Customer can access this information, so I would assume that its just as much available for PayPal's internal staff as it is for your Customer(s); (not saying you can't find it, just that I haven't seen where its viewable, to date).
Follow this click-path...
They give you a considerable amount of space to work with, so you can get as detailed as needed. If you do run out of space; what I did was provide information directly related to contacting Support and Refund Policy... I then reference where our complete TOS can be found with an URL.
Whenever you're on the phone with PayPal, they can pull this information up when reviewing your account; (even when you're not on the phone with them). So, I would strongly suggest that you take the time to fill this information out.
As always; consult a law professional for any legality questions.
HTH
PLP,
tecHead
Its just good business practice.
PayPal allows you, (the Merchant), to provide your Customer(s) with a Customer Service Message from within your PayPal account. I've not (to date) found where the Customer can access this information, so I would assume that its just as much available for PayPal's internal staff as it is for your Customer(s); (not saying you can't find it, just that I haven't seen where its viewable, to date).
Follow this click-path...
- Log in
- Click Profile
- Under Selling Preferences
- Click Customer Service Message
- Fill in the text area they provide
They give you a considerable amount of space to work with, so you can get as detailed as needed. If you do run out of space; what I did was provide information directly related to contacting Support and Refund Policy... I then reference where our complete TOS can be found with an URL.
Whenever you're on the phone with PayPal, they can pull this information up when reviewing your account; (even when you're not on the phone with them). So, I would strongly suggest that you take the time to fill this information out.
As always; consult a law professional for any legality questions.
HTH
PLP,
tecHead
Automation is the primary conduit to successful relaxation
Automation is the primary conduit to successful relaxation