What do YOU look for in a Webhosting Provider?

13 years ago

Live support.. That's essential. If I have trouble with my server, I don't want to submit a ticket and wait days for a response. So, live chat/support or at least VERY prompt service is a must.

Good luck with your research!

Thanks
1 reply

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Kay King

13 years ago

If you are new to hosting, you will do better asking opinions of which hosting is best for your circumstances. Problem with comparing - is you may be comparing the wrong things initially.

I've used Hostgator (good prices, good support, good tutorials) for years - many here use it - and there are other hosting options recommend in threads here as well.

kay

Thanks
1 reply

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Jake Gray

13 years ago

Originally Posted by Kay King

If you are new to hosting, you will do better asking opinions of which hosting is best for your circumstances. Problem with comparing - is you may be comparing the wrong things initially.

I've used Hostgator (good prices, good support, good tutorials) for years - many here use it - and there are other hosting options recommend in threads here as well.

kay

Hi Kay King,

I currently operate a Webhosting Company. This thread was created just to find out what you warriors are after when searching for a Webhosting Provider.

Thanks for all of your contributions,
Jake

Originally Posted by TheWriteOne

This one's easy... Reliability! - I hate server down time.

Downtime is not acceptable. We have hardware in place to protect us from DDOS attacks. We also use KSplice in order to stop server reboots after updates.

Originally Posted by exemplify

Live support.. That's essential. If I have trouble with my server, I don't want to submit a ticket and wait days for a response. So, live chat/support or at least VERY prompt service is a must.

Good luck with your research!

This has been noted. We currently have been averaging 2 hour window ticket responses.

Thanks

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TheWriteOne

13 years ago

This one's easy... Reliability! - I hate server down time.

Thanks

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Ralph Moore

13 years ago

Reliability - down time should be very, very rare.

Quick (and knowledgeable) support - doesn't have to be live, just very quick. It really helps to have people who know more than I do providing my service.

Reasonable cost - There is a whole lot more to hosting than dollars per month.

How to guides that are easily searchable - you can add videos if you want to for people unfamiliar with your hosting service, but there is really no excuse for not having comprehensive FAQ's, etc.

Thanks

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AverageGuy

13 years ago

easy to find Help/FAQ, and a phone support.

david

Thanks

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Jake Gray

13 years ago

You guys are awesome!

Keep 'em coming, please!

Thanks

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Audrey Harvey

13 years ago

Good support, email is fine as long as it is fast.
Affordable - not cheap, just affordable.
Good uptime and reliability.

Common sense - had a site hosted by a company that I'd been with for around 4 years, knew the owner by name. One of my sites had a hiccup with its automatic backups, and started taking up more than my allocated disk space. Instead of suspending the account, which is what is said would happen in the terms and conditions, he emailed me and waited for a response. I was out, and it was about 3 hours before I could reply. In that time, they had deleted the account, sent me a wad of zip files and told me to go elsewhere. I'm sure there could have been a better way of handling this.

Thanks
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Jake Gray

13 years ago

Originally Posted by Audrey Harvey

Good support, email is fine as long as it is fast.
Affordable - not cheap, just affordable.
Good uptime and reliability.

Common sense - had a site hosted by a company that I'd been with for around 4 years, knew the owner by name. One of my sites had a hiccup with its automatic backups, and started taking up more than my allocated disk space. Instead of suspending the account, which is what is said would happen in the terms and conditions, he emailed me and waited for a response. I was out, and it was about 3 hours before I could reply. In that time, they had deleted the account, sent me a wad of zip files and told me to go elsewhere. I'm sure there could have been a better way of handling this.

Sorry about your story! That company acted in such a way that seems inappropriate on so many different levels.

Thank you for your input.

Thanks

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Bremaine

13 years ago

Great tech support, cheap price, or shall I say reasonable prices, and is has to be reliable of course. This is what I look for.

Thanks
1 reply

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Jake Gray 13 years ago

Originally Posted by Bremaine

Great tech support, cheap price, or shall I say reasonable prices, and is has to be reliable of course. This is what I look for.

Awesome! Thanks.
- Thanks
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faceblogger

13 years ago

Good Support, Less Downtime, Cheap price, and Cpanel

Thanks

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