Myers-Briggs are the experts on Temperament Typing, which in my opinion is KEY for any Eagle/Leader/Entrepreneurial Master... well, or any business leader.

Appreciation of deep-seated character is key to the success and progress of any business that involves employees.

The book "Do What You Are" by Paul Teiger is an excellent start into this fascinating world of true character/soul-typing: Do What You Are, Paul D. Tieger, Book - Barnes & Noble

"The Creative Brain" by Ned Herrmann is an excellent book on personality type as well. Some find the ""Whole Brain Model" of Mr. Herrmann more intuitive than Myers-Briggs.

Similar to the Pareto Principle, or the 80-20 rule. 20% of your clients will cause 80% of your problems. Ditch them and focus on the other 80%, which also makes up 80% of your profits. Serve them better and you will make up the 20% in no time. At least, that's the theory.

I once gave a presentation on "firing" clients. It can be very liberating. It requires a bit of a paradigm shift for many, but it can provide a significant boost in productivity.

When I first started out, I had more than my fair share of clients that fell in the #3 category. Believe me when I say they're not worth the pain and agony that they cause. They'll keep you up all night, call you at weird hours, and still give you the impression that you're not doing a good enough job for them!

These days, I can sense prospective clients like that from a mile away, and prefer to stay as far away from them as humanly possible! The amount of sheer effort and time you put into fulfilling their requirements and pleasing them is just not worth it. Perhaps in the beginning when you're desperate you might relent and take them on, but having too many of these types of clients will eventually run your business (and you) into the ground!

Paul

Sometimes they are so busy multi-tasking, you are not even sure if they are paying attention. Even the long-term customers do not return phone calls for months, if you are wondering what you did wrong. Welcome to the new normal! Your customers are suffering from exhaustion syndrome score, a debilitating condition brought rising expectations, excessive workloads, unrealistic deadlines and fewer resources.

The Four P's in dealing with problem clients;

Patience: Wait it Out
Professionalism: Be the Bigger Person
Persistence: Try to Work it Out
Part Ways: Cut Your Losses and Move on

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