Appointment Reminders

lancelotfl · 24th Feb 2012, 04:11 PM

This seems like a hot item that is in demand, but I can't find any information on how to accomplish it.

I would think it would be an easy sell to a doctor or dentist, asking them how much cash they estimated they lost annually from "no shows".

Has anybody seen anything that includes appointment reminders?

Qcreek · 24th Feb 2012, 10:00 PM

Trumpia has an appointment reminder service. Trumpia.com

Nick Surran · 25th Feb 2012, 01:03 AM

Lime Cellular also has a fantastic appointment reminder module that is part of their SMS platform.

anpharmd09 · 25th Feb 2012, 12:53 PM

Yeah I would also recommend Trumpia for an appointment reminder feature. It's pretty easy to use and they have good tutorials on their website.

Pretty much all you have to do is place your client's patients or customers appointments in a spreadsheet in a certain format which Trumpia shows you how to do. You can then upload this spreadsheet into Trumpia's platform to have the text reminders automatically scheduled without having to manually set up each message for each appointment.

I have the secretary create this spreadsheet, so all they do is send it to me via email and then I can upload it into Trumpia.

Hope that helps.

nctom · 25th Feb 2012, 03:55 PM

Does anyone have a good idea of what the going rate is to charge customers for an appointment reminder service?

javarog · 25th Feb 2012, 05:31 PM

Here is a good one that is white label but you have to contact them about white label, it works with Twillio ( no affiliation ) https://www.cuevox.com/

Hooked · 3rd Mar 2012, 01:45 AM

Originally Posted by anpharmd09

Yeah I would also recommend Trumpia for an appointment reminder feature. It's pretty easy to use and they have good tutorials on their website.

Pretty much all you have to do is place your client's patients or customers appointments in a spreadsheet in a certain format which Trumpia shows you how to do. You can then upload this spreadsheet into Trumpia's platform to have the text reminders automatically scheduled without having to manually set up each message for each appointment.

I have the secretary create this spreadsheet, so all they do is send it to me via email and then I can upload it into Trumpia.

Hope that helps.

Can the customer do it them selfs, seems like a pain if you have to do it for them the entire time? I am torn between trumpia, lime cellular, and avid, any advice from the trumpia re sellers on why they choose trumpia over the others?

javarog · 4th Mar 2012, 11:03 AM

One thing to caution on with a fully managed system with Doctors and Dentists is that in the USA we have what is called HIPPA laws and unless your system is HIPPA compliant or you are certified then it may be difficult to either provide or manage the system.

HypeText · 4th Mar 2012, 01:03 PM

Originally Posted by Hooked

Can the customer do it them selfs, seems like a pain if you have to do it for them the entire time? I am torn between trumpia, lime cellular, and avid, any advice from the trumpia re sellers on why they choose trumpia over the others?

The Problem with Trumpia's Appointment Reminder system...is just that....

It's an Appointment "Reminder" system, whereas ours is an "Appointment "Confirmation" system.

We have licensed Lime's Platform and use their Appt confirmation system.

The Patient can reply to Confirm, Miss, Reschedule, or even Notify the Office that they are running late.

javarog · 4th Mar 2012, 02:46 PM

Originally Posted by HypeText

We researched this heavily and Per HIPPA...Appointment Reminders do NOT apply to HIPPA Requirements because no Medical Information concerning Treatment is being released.

We use Lime's Platform for our Reseller Program. If you would like to check it out we do have a demo available. Just click the link in my Signature and check out the FAQ Page.

Only very basic reminders can be sent in compliance of HIPPA anything further than that has to have written approval from the patient.

Got this one from my wife as she is a certified HIPPA trainer.

Janet Andersen · 4th Mar 2012, 03:23 PM

Does Trumpia &/or Lime work in Canada... luckily we don't have HIPPA laws hear... yet. At least as far as I know.

HypeText · 4th Mar 2012, 03:36 PM

Originally Posted by javarog

Only very basic reminders can be sent in compliance of HIPPA anything further than that has to have written approval from the patient.

Got this one from my wife as she is a certified HIPPA trainer.

Exactly....Time & Date are fine but no other information concerning the reason for the Appointment can be included

HypeText · 4th Mar 2012, 03:37 PM

Originally Posted by Janet Andersen

Does Trumpia &/or Lime work in Canada... luckily we don't have HIPPA laws hear... yet. At least as far as I know.

I can't speak for Trumpia be we do work in Canada

rainingproblems · 10th Mar 2012, 08:05 AM

Originally Posted by javarog

Only very basic reminders can be sent in compliance of HIPPA anything further than that has to have written approval from the patient.

Got this one from my wife as she is a certified HIPPA trainer.

Thanks for clearing that javarog....I was about to object to your previous post, but I guess it also helps to read the entire thread first....but it was an absolutely good question to bring up about HIPAA

I work in a field where HIPAA laws apply.

Leron Ford · 8th Apr 2012, 12:00 AM

Originally Posted by lancelotfl

This seems like a hot item that is in demand, but I can't find any information on how to accomplish it.

I would think it would be an easy sell to a doctor or dentist, asking them how much cash they estimated they lost annually from "no shows".

Has anybody seen anything that includes appointment reminders?

Don't forget about salons (hair, nail, tanning, etc). All of them rely on appointments. Even your auto repair/oil change place could use this type of service to remind people that it's nearly time to get their oil changed.

Hope that helps.

TextRock · 26th Oct 2012, 07:30 PM

I highly recommend NOT using trumpia due to their customer service, they compete with you and they put 1,000's on the same short code so there are not any good keywords. I used them, and would never do it again!

elkiehound · 19th Nov 2012, 07:24 AM

"Only very basic reminders can be sent in compliance"

So you can say, "John, you have an appointment this afternoon at 4:00 PM"

However you cannot say with whom (Doctor Name or Office Name) ?

Looking for best practices for someone that actually has doctors using this.

Thanks

24th Feb 2012, 04:11 PM	#1
lancelotfl Warrior Member War Room Member Join Date: 2009 Location: Tarpon Springs, FL Posts: 28 Thanks: 0 Thanked 15 Times in 14 Posts	Appointment Reminders Share on: This seems like a hot item that is in demand, but I can't find any information on how to accomplish it. I would think it would be an easy sell to a doctor or dentist, asking them how much cash they estimated they lost annually from "no shows". Has anybody seen anything that includes appointment reminders?
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24th Feb 2012, 10:00 PM	#2
Qcreek Active Warrior War Room Member Join Date: 2011 Location: Recently moved to the East coast. Posts: 38 Thanks: 5 Thanked 19 Times in 12 Posts	Re: Appointment Reminders Share on: Trumpia has an appointment reminder service. Trumpia.com
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25th Feb 2012, 01:03 AM	#3
Nick Surran HyperActive Warrior War Room Member Join Date: 2003 Posts: 126 Thanks: 55 Thanked 66 Times in 35 Posts	Re: Appointment Reminders Share on: Lime Cellular also has a fantastic appointment reminder module that is part of their SMS platform.
	I think Lime Cellular is the best white label SMS marketing platform.

25th Feb 2012, 12:53 PM	#4
anpharmd09 The Crazy Pharmacist War Room Member Join Date: 2010 Posts: 225 Thanks: 70 Thanked 67 Times in 46 Posts	Re: Appointment Reminders Share on: Yeah I would also recommend Trumpia for an appointment reminder feature. It's pretty easy to use and they have good tutorials on their website. Pretty much all you have to do is place your client's patients or customers appointments in a spreadsheet in a certain format which Trumpia shows you how to do. You can then upload this spreadsheet into Trumpia's platform to have the text reminders automatically scheduled without having to manually set up each message for each appointment. I have the secretary create this spreadsheet, so all they do is send it to me via email and then I can upload it into Trumpia. Hope that helps.
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25th Feb 2012, 03:55 PM	#5
nctom Active Warrior Join Date: 2011 Posts: 67 Thanks: 74 Thanked 11 Times in 10 Posts	Re: Appointment Reminders Share on: Does anyone have a good idea of what the going rate is to charge customers for an appointment reminder service?

25th Feb 2012, 05:31 PM	#6
javarog HyperActive Warrior Join Date: 2011 Posts: 264 Thanks: 12 Thanked 76 Times in 37 Posts	Re: Appointment Reminders Share on: Here is a good one that is white label but you have to contact them about white label, it works with Twillio ( no affiliation ) https://www.cuevox.com/

4th Mar 2012, 11:03 AM	#8
javarog HyperActive Warrior Join Date: 2011 Posts: 264 Thanks: 12 Thanked 76 Times in 37 Posts	Re: Appointment Reminders Share on: One thing to caution on with a fully managed system with Doctors and Dentists is that in the USA we have what is called HIPPA laws and unless your system is HIPPA compliant or you are certified then it may be difficult to either provide or manage the system.

4th Mar 2012, 03:23 PM	#11
Janet Andersen Warrior Member Join Date: 2010 Posts: 17 Thanks: 1 Thanked 2 Times in 2 Posts	Re: Appointment Reminders Share on: Does Trumpia &/or Lime work in Canada... luckily we don't have HIPPA laws hear... yet. At least as far as I know.

26th Oct 2012, 07:30 PM	#16
TextRock Warrior Member Join Date: 2011 Location: Oklahoma Posts: 17 Thanks: 3 Thanked 0 Times in 0 Posts	Re: Appointment Reminders Share on: I highly recommend NOT using trumpia due to their customer service, they compete with you and they put 1,000's on the same short code so there are not any good keywords. I used them, and would never do it again!

19th Nov 2012, 07:24 AM	#17
elkiehound Active Warrior Join Date: 2012 Posts: 43 Thanks: 0 Thanked 1 Time in 1 Post	Re: Appointment Reminders Share on: "Only very basic reminders can be sent in compliance" So you can say, "John, you have an appointment this afternoon at 4:00 PM" However you cannot say with whom (Doctor Name or Office Name) ? Looking for best practices for someone that actually has doctors using this. Thanks