I am in Canada.
I have been using a long-code provider, and I am thinking of switching to short codes only.
I recently signed up with one of the highly rated short code providers, and when I was testing, ran into some deliverability issues. The first was with a prospective client. The test I set up worked on my iphone, but not his, even though we use the same cell phone provider. The message failed to send. It is possible he had the short code blocked because he had been receiving spam texts and being charged for them, but I can't believe this would have come from a reputable provider.
I then tested it on my son's cell phone which uses Virgin Canada. The text was send, received by the SMS provider, and return SMS appears to have been sent (as per web interface) - but not received. Tried this several times. Checked with the SMS provider- appears to be on the Virgin's side. Waiting a return call from Virgin.
I live in Toronto. Three million people. Not a small town. There are only a handful of cell phone providers, so it should not be a problem. BOTH these providers are supported, yet the SMS was not received.
This is something that I don't hear anyone talking about regarding SMS short codes- deliverability problems. Yet it seems to be a very real problem.
Anyone else running into this problem? How do you explain this to your clients?
I was thinking of switching my real estate client over to a short code, but now I am having second thoughts.
Long or short code? No simple answer. Any feedback would be appreciated.