Having Trouble Closing Deals

10 replies
I recently got 3 clients that all want me to design sites for them and do some ongoing seo and google places work. I thought everything was going well the all agreed to the terms and the fee I was charging for the service. Now it is time for them to begin paying me and sign the work agreements and nobody is responding back to me. I don't want to keep hounding them because I am not a debt collection agency, but I do want my money to begin working. How did you guys go about dealing with this if this ever happened to you? Should I just move on and try to get some more clients?
#closing #deals #trouble
  • Profile picture of the author Mike Grant
    Voicemail/email and move on. Let them know work doesn't begin until you receive your deposit.
    {{ DiscussionBoard.errors[2986129].message }}
  • Profile picture of the author Carlsbadd
    Sorry about this, what you realy had was prospects and not clients. In the future once they agree to the terms collect a deposit right then and there.
    {{ DiscussionBoard.errors[2986511].message }}
    • Profile picture of the author SubUrbanHype
      Originally Posted by Carlsbadd View Post

      Sorry about this, what you realy had was prospects and not clients. In the future once they agree to the terms collect a deposit right then and there.
      Yeah I think you are right with that one. Next time I will just have to get the deposit once they agree to the terms like you said.
      {{ DiscussionBoard.errors[2986583].message }}
  • Profile picture of the author Dexx
    Most likely the deal failed long before you reached that point in the process, but for whatever reason they didn't feel comfortable mentioning it...so instead they just went the "ignore it until its gone" route.

    Look at your sales process from start to finish, and you'll see why you are having repeated problems landing deals.

    ~Dexx
    {{ DiscussionBoard.errors[2986586].message }}
  • Profile picture of the author Mehak
    yeah i agree with these guys. Dont waste time and chase them, end of the day they need YOUR services let them chase you up. Don't hold up your business for them and move on to your next project

    all the best
    {{ DiscussionBoard.errors[2986602].message }}
  • Profile picture of the author John Durham
    Originally Posted by SubUrbanHype View Post

    I recently got 3 clients that all want me to design sites for them and do some ongoing seo and google places work. I thought everything was going well the all agreed to the terms and the fee I was charging for the service. Now it is time for them to begin paying me and sign the work agreements and nobody is responding back to me. I don't want to keep hounding them because I am not a debt collection agency, but I do want my money to begin working. How did you guys go about dealing with this if this ever happened to you? Should I just move on and try to get some more clients?
    I gotta tell you the truth.

    There's no "Be back Bus" as they say... you have to strike while the iron is hot...

    What does this mean?

    It means "If you dont close em and get the money while you have their attention, you are gonna lose 70% of them.

    Thats the simple truth... it will set you free!!!!

    I agree with Dexx, let it go , and just know theres a million more numbers, you are abundant with possibilities!

    Ps. Oh, and close em while they are hot... get them vested while you have their interest.
    {{ DiscussionBoard.errors[2986633].message }}
  • Profile picture of the author windwhirl
    time is the essence here. once you've gotten your prospect/client to agree that you'll be doing the job, move them as quickly as possible toward getting it into writing. otherwise "If you dont close em and get the money while you have their attention, you are gonna lose 70% of them." -- as JOHN DURHAM said it.
    move quickly so that there will be no more time and room for second thoughts and unforeseen events. procastinating the closing of the deal may give room for competitor's offer.
    {{ DiscussionBoard.errors[2987049].message }}
  • Profile picture of the author Rus Sells
    Call each one of them at a time of day that you know you can leave a voice mail.

    In your message you need to tell them that you have something important to discuss with them and its imperative they call you asap. That's all you need to say.

    Once they call you this is what you tell them.

    My situation has changed since we last spoke and I have a number of new clients I that I have not as of yet slated time to begin their work.

    I want to be fair to you because I spoke with you before them. however; you have not sent me a deposit check so I can't begin your work.

    Then don't say a word.

    If they really want you to do the work they will ask you where to send the check or if you can come down and pick it up.

    If they start asking questions again you know right away that you didn't effectively communicate your offer to them in the first place.

    At this point its your choice to re-sell/close them or not.

    This at least give them one more opportunity to get the deal closed before you completely brush them off.

    Also you might need to examine your sales process, in many cases there can be a gap in the conversion because your selling something intangible.
    {{ DiscussionBoard.errors[2987116].message }}
    • Profile picture of the author SubUrbanHype
      Originally Posted by Rus Sells View Post

      Call each one of them at a time of day that you know you can leave a voice mail.

      In your message you need to tell them that you have something important to discuss with them and its imperative they call you asap. That's all you need to say.

      Once they call you this is what you tell them.

      My situation has changed since we last spoke and I have a number of new clients I that I have not as of yet slated time to begin their work.

      I want to be fair to you because I spoke with you before them. however; you have not sent me a deposit check so I can't begin your work.

      Then don't say a word.

      If they really want you to do the work they will ask you where to send the check or if you can come down and pick it up.

      If they start asking questions again you know right away that you didn't effectively communicate your offer to them in the first place.

      At this point its your choice to re-sell/close them or not.

      This at least give them one more opportunity to get the deal closed before you completely brush them off.

      Also you might need to examine your sales process, in many cases there can be a gap in the conversion because your selling something intangible.
      I think I will do that tomorrow, just so I can know for sure if they are serious or not.
      {{ DiscussionBoard.errors[2987404].message }}
  • Profile picture of the author ThomScott
    Your biggest problem is your sales process. Why are you going through that many steps and then looping back to collect money? They will never be more excited about you and what you're going to do for them than when you first present.

    Your "sales posture" needs to be that you are in-demand and you can only take on a limited number of clients. So, if they want to move forward with you, they need to hop on the bus now. If they don't do so, you haven't sold them on the fact that (a) what you're offering will bring them far greater returns than what they are investing ... and (b) You are able to deliver for them.

    Unfortunately, the minute you walk away from presenting to them without a check in hand - even if they said "yes" - they will either shop you out and see what bozo online is doing it for cheaper ... or they're telling their spouse, business friends or others about the great decision they made and they're getting an earful of horror stories and cautionary tales about being 'taken.'

    In addition to tightening your sales cycle and getting a little bolder, it would also help to have someone else singing your praises. I'd suggest GIVING your services to a local commercial print shop in exchange for leads and a letter of recommendation. Approaching someone with 'borrowed trust' always helps establish instant credibility and paves the way to a boatload of business.

    Hope this helps!

    All the best,
    Thom
    {{ DiscussionBoard.errors[2992057].message }}

Trending Topics