5 Magnetic Retention Concepts + 15 Tools You Can Use Today
Businesses spend a lot of time and money acquiring each customer. While acquisition is undoubtedly important, it costs up to seven times more to gain a new customer than to keep a current one!
With that in mind, why don't businesses simply work harder to keep the customers they already have..?
Here's part of the problem: Customer loyalty has declined dramatically in recent years. Today's consumers think nothing of buying from a different store every week.
In the past, all you needed was a decent service and a convenient location to keep customers frequently returning. Well, those days are long gone...
To retain customers in today's hyper-competitive, digitally-focused business environment that moves at speed, you'll need preparation and effort - plus a few tricks and tools up your sleeve. And if you need any further convincing "Just a 5% increase in customer retention can boost profits by as much as 125%!"
Continue Reading on postfunnel
With that in mind, why don't businesses simply work harder to keep the customers they already have..?
Here's part of the problem: Customer loyalty has declined dramatically in recent years. Today's consumers think nothing of buying from a different store every week.
In the past, all you needed was a decent service and a convenient location to keep customers frequently returning. Well, those days are long gone...
To retain customers in today's hyper-competitive, digitally-focused business environment that moves at speed, you'll need preparation and effort - plus a few tricks and tools up your sleeve. And if you need any further convincing "Just a 5% increase in customer retention can boost profits by as much as 125%!"
Continue Reading on postfunnel
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