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Issues with Profollow / Aweber?

by Dwight Anthony
31 replies
So, I logged into my profollow dashboard since they changed over to aweber now. Anyway, I noticed that they are a bit of subscribers waiting for confirmation email to be clicked and didn't think anything of it. Anyway, decided to do a little test after support said to change the form submit part of the AR code to reflect aweber instead of profollow. I then entered a 'dummy' user and an email address i hardly check as an opt in.

Log into aweber and see that the dummy user is pending a confirmation. Go to the dummy email and low and behold no message sent from aweber for confirmation

Is this something to be concerned about or maybe the email servers are really slow to send out tonight? Maybe maintenance being performed? I'd like to hear your feedback. Thanks.
#aweber #issues #profollow
  • Profile picture of the author Dr Dan
    I just signed up for the $1 trial with aweber tonight and set everything up and a web form on my site. Sent over 10 emails from different email accounts to test. Same result as you. No emails went to my inboxes, spam or anywhere. But aweber shows the email was sent?

    I didnt even get a sign up email confirmation of my $1 payment or account details. Something is obviously going on with them right now. I started doing this around 6 hours ago.
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    • Profile picture of the author TiffanyAnne
      Yes. also had problems with the profollow to aweber switchover. One of my list went to 20 signups to 0 signups overnight without anything changing traffic wise. But it seems the problems are fixed now as yesterday was back up to 20 subscribers and all the confirmation mails go out as required.

      I was freaking out pretty badly for about 24 hours there.
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      • Profile picture of the author paulie888
        Originally Posted by TiffanyAnne View Post

        Yes. also had problems with the profollow to aweber switchover. One of my list went to 20 signups to 0 signups overnight without anything changing traffic wise. But it seems the problems are fixed now as yesterday was back up to 20 subscribers and all the confirmation mails go out as required.

        I was freaking out pretty badly for about 24 hours there.
        Tiffany, I noticed similar issues on my end with the Profollow switchover. I'm crossing my fingers that they get this all sorted out permanently by Monday - everything seems to be working well at the moment!
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  • Profile picture of the author Dr Dan
    Still doesnt work! None of my email subscribers are getting confirmation emails which suck because none of my download links are going out!
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  • Profile picture of the author christopher jon
    Log into aweber and see that the dummy user is pending a confirmation. Go to the dummy email and low and behold no message sent from aweber for confirmation
    Funny you should bring this up.

    I just signed up to two lists tonight ( I wanted some freebies ), both were aweber optins and I didn't receive a confirmation email from either.

    I tried two different email accounts. Both were live ( hotmail ).

    Trying to resubscribe with the same emails I get the default aweber you've already subscribed to this list page so the signup is working.

    So, something stinks in the state of aweber.

    And somebody hook me up with a copy of optincrusher before it's a purchase only plugin 'cus that's one of the confirmation emails I didn't get.
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    • Profile picture of the author Shaun OReilly
      I've noticed in recent weeks that many AWeber confirmation
      e-mails don't get sent out right away as they used to do
      so regularly and instantaneously before.

      Some arrive after 5-10-minutes whilst others go in spam
      or don't get delivered at all.

      It's very frustrating as a subscriber and I'm sure that it's
      frustrating for the list owner too as confirmation rates will
      undoubtedly suffer.

      Dedicated to mutual success,

      Shaun
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      • Profile picture of the author stesnees
        I just re signed up with Aweber, hopefully wont have any problems. I have tried iContact and am not impressed with theirs!
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  • Profile picture of the author Kim Standerline
    Problems here as well

    My list of subscribers seems to have diminished a lot!

    Kim
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    • Profile picture of the author GoodnightSweetRatRace
      I hit double figures for the first time today, and none of my subs even gotta confirmation email

      Glad it isn't just me and I hope it's sorted out quickly
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  • Profile picture of the author Dwight Anthony
    I never had these issues with ProFollow. I think we should all send aweber support an email outlining the issue.
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  • Profile picture of the author Regional Warrior
    I just tonight re signed up if this keeps up may have to cancel again

    If anyone remembers about Dec last year they got hacked and I lost all my list so I bailed and went else where so this is not looking good again just hope they have not been hacked once more:confused:

    Jason
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  • Profile picture of the author MontelloMarketing
    Same issue with aweber since 4am today.

    Originally Posted by danthony View Post

    So, I logged into my profollow dashboard since they changed over to aweber now. Anyway, I noticed that they are a bit of subscribers waiting for confirmation email to be clicked and didn't think anything of it. Anyway, decided to do a little test after support said to change the form submit part of the AR code to reflect aweber instead of profollow. I then entered a 'dummy' user and an email address i hardly check as an opt in.

    Log into aweber and see that the dummy user is pending a confirmation. Go to the dummy email and low and behold no message sent from aweber for confirmation

    Is this something to be concerned about or maybe the email servers are really slow to send out tonight? Maybe maintenance being performed? I'd like to hear your feedback. Thanks.
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  • Profile picture of the author Trieu
    Did anyone change their profollow code to Aweber yet?
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  • Profile picture of the author Floyd Fisher
    Have you checked in the junk folder?
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    • Profile picture of the author Dr Dan
      Originally Posted by Floyd Fisher View Post

      Have you checked in the junk folder?
      yes. The messages are not sent out from aweber. I tested about 5 emails and not one went out. Not even a confimation for me paying the $1 trial and setting up my account yesterday. This really sucks!

      I tried out icontact and really dont like it, very confusing and the web forms really suck. That is why I went back to aweber, but this is definitely not worth the trouble if this keeps happening.

      Seems like the only remedy for this not happening in the future is to turn off double optin and send the person straight to the download page?

      Has anyone tried out constant contact lately? I tried them a few years back and it seemed pretty good, I only switched because my account got frozen for uploading an old list and got too many spam complaints and I after that they wouldnt let me upload any more new emails that didnt come straight from a sign up. It was my fault and it was my first experience with an auto-responder service.

      Any reviews for Constant Contact?
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  • Profile picture of the author Coby
    I left Aweber after they got hacked the last time...

    I now use Imnica, MailChimp, and Autosenders.com

    I'm sure lots of folks are freaking out right now... Glad I'm not
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    • Profile picture of the author theplugindude
      Originally Posted by Coby View Post

      I left Aweber after they got hacked the last time...

      I now use Imnica, MailChimp, and Autosenders.com

      I'm sure lots of folks are freaking out right now... Glad I'm not

      Imnicamail sucks big time..

      I love Aweber..!
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      • Profile picture of the author Jake Gray
        Originally Posted by prats2992 View Post

        Imnicamail sucks big time..

        I love Aweber..!
        Oh, they do?

        Have you used them?
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  • Profile picture of the author jeehaa
    Same problem here with aweber 80 sign ups waiting for the confirmation (that is like 80 lost I guess), what is more disturbing is that I can't get my confirmation mail from the moron letters
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  • Profile picture of the author Jack Duncan
    I think there is probably just a small hiccup in the Aweber system at the moment...

    I was setting up a new list and no matter what I did, I couldn't get that list to send emails properly...

    However, oddly enough, it didn't affect any old AR's that were setup, just the new one.

    I'm sure they'll have the glitch sorted out soon enough though.

    All the best,
    Jack Duncan
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  • Profile picture of the author Dwight Anthony
    I just logged into my aweber account and exported my list as a CSV file to my Hard drive for backup. Hopefully, this is fixed sooner than later.
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  • Profile picture of the author Richelo Killian
    The sky is falling, the sky is falling!

    It's technology, and "stuff" happens! They'll get it sorted ASAP I'm sure!
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    Email Deliverability Consulting
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    • Profile picture of the author Dr Dan
      Originally Posted by Richelo Killian View Post

      The sky is falling, the sky is falling!

      It's technology, and "stuff" happens! They'll get it sorted ASAP I'm sure!
      I am going to stay indoors today! thanks for the warning.. lol..
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  • Profile picture of the author Landis
    These threads are funny because a lot of people are always saying they want to build lists so they don't like to depend on the Search Engines for traffic because they like to control everything about their business, but this just goes to show that a lot of us depend on the AR companies far too much!
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    • Profile picture of the author Dr Dan
      Originally Posted by Landis Phan View Post

      These threads are funny because a lot of people are always saying they want to build lists so they don't like to depend on the Search Engines for traffic because they like to control everything about their business, but this just goes to show that a lot of us depend on the AR companies far too much!
      yea I agree and just wish they had a better solution to host our own auto responders on our servers. I used I got from code canyon but it takes forever to send out due to hostgators restrictions on how many emails you can send out in an hour.

      Has anyone tried this one: Plugins - WordPress Email Newsletter Plugin - CodeCanyon
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  • Profile picture of the author infinite
    I'm having the same issue. I have submitted a ticket at Awber but I suspect they will be being bombarded right now. Lucky I didn't have any big promos running!

    Hopefully they'll fix it real soon. I love Aweber and this is not a regular occurrence so I'll give them time to fix it before complaining too much. :-)

    Aaron
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  • Profile picture of the author Maestrok12
    Yep, same here. I have a client doing a third radio show tonight and this... He usually gets a blast of subscribers during the show. Going to push him over to my own php form mailer for now. Don't want to see 200 subs waiting on a non existing confirmation email.
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  • Profile picture of the author infinite
    Has anyone heard back from Aweber support? I am guessing they are aware of the issue and working on it?

    Aaron
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  • Profile picture of the author infinite
    It looks as though the issue may be now fixed as emails have started to flow in from Aweber to my inbox ;-)

    Aaron
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  • Profile picture of the author Dr Dan
    I did see one of my emails come through and havent check the rest yet?
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  • Profile picture of the author Dr Dan
    Aweber sent his message to me:

    Over the weekend we experienced an issue in the sending of
    confirmation messages. They were being queued to be sent out,
    but unfortunately did not complete the final step in sending.

    Our development team located the issue, and initiated the sending
    of all backlogged confirmation messages. As of Sunday evening, all
    backlogged messages had been sent out successfully.

    We apologize for the delay in delivery of those messages, and can
    assure you that we have identified the cause, and completely resolved it.

    If you have any other questions, please let us know.
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