How I Doubled My Client's Revenues In 2 Weeks

18 replies
I recently started working with a company that teaches primary school kids how to improve test scores. They were charging each kid's family $300 to $1000 depending on the type and duration of the courses, and they are teaching on average 50 to 70 kids per month.

Their huge training room is not being fully utilized as it's half empty most of the training sessions, so they wanted to see I could help them generate more leads.

They told me that their current leads come from two major sources:
1. Distributing flyers at busy subway station exits, but they have a very low "hit ratio" with this method.
2. Publicity at 2 local schools.

I went down to see how they distrubte flyers. Apparently most people either don't take the flyers or throw them away right after. I thought instead of passing out flyers that most people throw away after a glance, we might as well give out something more valuable.

We contacted a publisher through a friend of mine and asked if we could get a learning-related book for a huge discount. After some negotiation and debate among ourselves, we decided on a book on mind-mapping that was quite popular about a year ago. The cover price is $22.40, but we got 300 copies for $10 each.

Instead of giving out flyers we put out a table and a sign that says "FREE Book That Helps Your Kid Ace Exams!" When interested parents comes to the table, we told them we already gave out the copies we brought with us, but we're giving a free training session to kids and will be giving out the book if their kids pass a small tests. If they want attend as well as get the book they should sign up and leave their phone number. We collected a little over 150 phone numbers by the end of the day.

We decided to hold two free training sessions on a Friday evening and called up parent who signed up. 30 or so said they wouldn't come and another 40 sounded hesitant, but anyway our client's has a big training room so we set up enough places for 80 kids (40 each session).

On the actual evening 93 kids came with parents so we had to let a couple of kids share table. We gave a 1-hour training session on mnemonics and gave a tests which every kids passed (some passed on a second try). The idea is that every family got the free as the reward, which naturally calls for reciprocate from the parents. After the training we had a whole team soft-selling the parents by discussing with them about their kids' performance at school and suggsted ways to help.

In the end we managed to sell 47 spots on our upcoming courses of various levels. The rest are still interested so we're going to follow up with them.

So the overal cost of this campain is $930 worth of books plus miscellaneous spending which comes down to about $1000, but we managed to sell over $14000 worth of training. Of course we still have to deduct from it trainers' fee, printed material, rental, etc., but the ROI is much higher than passing out flyers! We're gonna do this again next month. If it works out again, we're going to expand and distribute more books at more subway stations.

If you have clients that sell training, you could definitely consider giving out free books or booklets (that you can print yourself) and ONLY give this if they come to the pitching session (which you will call free training).

Hope that helps

Owen Lee
#client #doubled #revenues #weeks
  • Profile picture of the author ewenmack
    Well done Owen.

    Reporting client results makes a nice change
    around here, because most of what we see is self centered.

    Best,
    Ewen

    Originally Posted by Owen Lee View Post

    I recently started working with a company that teaches primary school kids how to improve test scores. They were charging each kid's family $300 to $1000 depending on the type and duration of the courses, and they are teaching on average 50 to 70 kids per month.

    Their huge training room is not being fully utilized as it's half empty most of the training sessions, so they wanted to see I could help them generate more leads.

    They told me that their current leads come from two major sources:
    1. Distributing flyers at busy subway station exits, but they have a very low "hit ratio" with this method.
    2. Publicity at 2 local schools.

    I went down to see how they distrubte flyers. Apparently most people either don't take the flyers or throw them away right after. I thought instead of passing out flyers that most people throw away after a glance, we might as well give out something more valuable.

    We contacted a publisher through a friend of mine and asked if we could get a learning-related book for a huge discount. After some negotiation and debate among ourselves, we decided on a book on mind-mapping that was quite popular about a year ago. The cover price is $22.40, but we got 300 copies for $10 each.

    Instead of giving out flyers we put out a table and a sign that says "FREE Book That Helps Your Kid Ace Exams!" When interested parents comes to the table, we told them we already gave out the copies we brought with us, but we're giving a free training session to kids and will be giving out the book if their kids pass a small tests. If they want attend as well as get the book they should sign up and leave their phone number. We collected a little over 150 phone numbers by the end of the day.

    We decided to hold a free training session on a Friday evening and called up parent who signed up. 30 or so said they wouldn't come and another 40 sounded hesitant, but anyway our client's has a big training room so we set up enough places for 80 kids.

    On the actual evening 93 kids came with parents so we had to let a couple of kids share table. We gave a 1-hour training session on mnemonics and gave a tests which every kids passed (some passed on a second try). The idea is that every family got the free as the reward, which naturally calls for reciprocate from the parents. After the training we had a whole team soft-selling the parents by discussing with them about their kids' performance at school and suggsted ways to help.

    In the end we managed to sell 47 spots on our upcoming courses of various levels. The rest are still interested so we're going to follow up with them.

    So the overal cost of this campain is $930 worth of books plus miscellaneous spending which comes down to about $1000, but we managed to sell over $14000 worth of training. Of course we still have to deduct from it trainers' fee, printed material, rental, etc., but the ROI is much higher than passing out flyers! We're gonna do this again next month. If it works out again, we're going to expand and distribute more books at more subway stations.

    If you have clients that sell training, you could definitely consider giving out free books or booklets (that you can print yourself) and ONLY give this if they come to the pitching session (which you will call free training).

    Hope that helps

    Owen Lee
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  • Profile picture of the author kebertt
    Great work! Love hearing positive results
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  • Profile picture of the author Kung Fu Backlinks
    Great share, thanks. Stories like this are worth far more than any WSO. Great, real-world examples like this help us all to think beyond the norm and deliver real value to those that trust us.
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  • Profile picture of the author globalpro
    Excellent share Owen. And very creative twist to generating leads.
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  • Profile picture of the author misterme
    I think that's fantastic, Owen. I think it's even more fantastic that you first had to get them to agree to spending $3,000 on books to implement what was only an untested idea, over the probable $20 or so they were spending previously on flyers. That alone is very cool. Can you write a bit more about that?
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    • Profile picture of the author Owen Lee
      Originally Posted by misterme View Post

      I think that's fantastic, Owen. I think it's even more fantastic that you first had to get them to agree to spending $3,000 on books to implement what was only an untested idea, over the probable $20 or so they were spending previously on flyers. That alone is very cool. Can you write a bit more about that?
      Sure! It was actually not that hard.

      1. I had built good relationship with the client right from the start. During the sales meeting I presented them a couple of case studies and they were pretty impressed. So I think I've got a good level of trust from them from the get-go.

      2. I made them compare side by side distributing flyers vs distributing books. At first they thought we'd distribute books to anyone interested, but I said no no no we're giving the books to ONLY those who show up the training/soft-sell session. I said something along the lines "let's say we give out all 300 copies. You can recoup your investment with 5-10 sales depending on the courses. Don't you think we can convert more than 10 people out of 300?" Take note that their current conversion rate from "flyer traffic" is already higher than that.

      3. We only set up the table for ONE DAY precisely because we wanted to test it. We didn't want to give out all books at once. Worst comes worst if the first two training sessions didn't go well, we can always use the rest of the books for the usual courses (existing students). That's the contingency plan. You should always try to lower the risk for your clients and yourself.

      3. I was actually prepared to say "if you can't recoup your investment in the books I'll give you 50% of my fees back" but they readily agreed to the idea after like 5 minutes of persuasion, but that's an idea for you to consider.
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  • Profile picture of the author Qamar
    How come you said the overall campaign cost is $1000 when the cost of buying the 300 books is already $3000?



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    • Profile picture of the author Owen Lee
      Originally Posted by Qamar View Post

      How come you said the overall campaign cost is $1000 when the cost of buying the 300 books is already $3000?
      Zul
      We spent $3000 getting 300 books at $10 each.

      But as I said we wanted to test it first so we only did sign-up for one day. 93 families came and collected $930 of books. The additional costs are printed signs and banners, taxi, phone call charges, food and drinks, which comes down to about $1000.
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      • Profile picture of the author James Basher
        Good case study mate one of my pay per click marketing clients is a tuition center

        seems like many of them use flyers exclusively for their marketing efforts.When they approached me to do their ppc for them i realized all the main keywords "tuition agency" etc etc were crammed with big tuition agencies who were spending crazy amounts per click.

        So i got a little creative.I hit the display network using image ads in forums with high ratio of parents as well as youtube display ads for videos to do with all the various training methods for students.

        As for search marketing itself in google, i bid on the school names (4 of them) which was in the vicinity of the client.Nobody was bidding for those terms

        Its all about getting creative.I like your idea of books(higher intrinsic value).Will probably implement something similar for their new year for my client (she opened her second agency recently).Thanks for the heads up
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        • Profile picture of the author Owen Lee
          Originally Posted by rathnavelpandian View Post

          I hit the display network using image ads in forums with high ratio of parents as well as youtube display ads for videos...
          Originally Posted by rathnavelpandian View Post

          i bid on the school names (4 of them) which was in the vicinity of the client.Nobody was bidding for those terms
          AWESOME ideas! Very creative ways to apply online marketing techniques for offline projects.

          Thanks for sharing!

          Owen Lee
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  • Profile picture of the author davidreese
    Cheers to the success of your camaign Owen. I've been thinking of doing something similar to build an offline mailing list for the improv classses I offer.

    Well thought out and very creative. Congratulations.
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    • Profile picture of the author Owen Lee
      Originally Posted by davidreese View Post

      Cheers to the success of your camaign Owen. I've been thinking of doing something similar to build an offline mailing list for the improv classses I offer.

      Well thought out and very creative. Congratulations.
      For the improv class I'd suggest giving out booklets that you print yourself (you can find lots of printing shops around). I'm assuming you're gonna teach your own classes so it's probably better to build your own brand. Plus, printing your booklets can be cheaper and easier to test different layout/cover/formatting/offering.
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      • Profile picture of the author Yogini
        I have had business owners buy my booklets to sell services such as yoga teacher training, massage therapy sessions (ie a block of 10) and to grow financial service businesses. I didn't print them myself, but I sell them at 1.25 each. I believe with most printers the cost between buying 3000 vs 4000, 5000 or 6000 booklets is very similar. However, to just buy 500 or 1000 can be expensive per booklet.

        I used a local printer, because the shipping of the booklets can add up and I got a good price, plus they delivered for free to my home. I know someone who also had the cost of their booklets covered by having an advertiser on it, but I didn't want to do that myself.

        Debbie
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        • Profile picture of the author Owen Lee
          Originally Posted by Yogini View Post

          I believe with most printers the cost between buying 3000 vs 4000, 5000 or 6000 booklets is very similar. However, to just buy 500 or 1000 can be expensive per booklet.
          Debbie
          Thanks for your input Debbie

          Actually by "printing booklets yourself" I meant paying for them at a local print shop, but such a booklet should look like a book more than a sales pamphlet,

          The reason why giving out book works is that everyone agrees on its value (the cover price), but a booklet's value isn't totally clear to everyone.
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  • Profile picture of the author DennisM
    Owen,

    Not to crap on your plan (and I do apologize in advance since it is Xmas) but what the hell are you going to do for an encore? I understand the grass roots effort and I applaud it but this is not really a sustainable way of generating leads.

    I don't like the "bait and switch" by running out of free books and flipping them into the free service (in this case training). I would have printed what I call "opt-in flyers" where you have a squeeze page flyer that they can take home and possibly opt in with a give away, get them on your list, etc. I know I would feel better about that.

    Dennis
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    • Profile picture of the author Owen Lee
      Originally Posted by DennisM View Post

      what the hell are you going to do for an encore? I understand the grass roots effort and I applaud it but this is not really a sustainable way of generating leads.
      Thank you for your reply, Dennis. I appreciate it.

      The idea behind this campaign is quite simple: To replace the flyers they used to distribute with books that have much higher perceived value resulting in the possibility of a group pitching session (in this case, free training with soft-sell in the end), which they couldn't do using flyers.

      I don't know why you think this lead generation method is unsustainable. We're capturing leads from the SAME SOURCE as flyer distrubtion -- only with higher efficiency -- the cost of lead capture is higher but the ROI is much higher. When we finish distributing the rest 200+ books we're simply going to order more books (either the same or test with a different one).

      There will always be kids who need tuition and there will always be new parents passing by metro stations. The lead source did not change.


      I don't like the "bait and switch" by running out of free books and flipping them into the free service (in this case training).
      I suppose the fact that we didn't give people books right up-front resembles a "bait and switch", but if we did that, a lot of people wouldn't come to the free training, and the cost of this campaign will be much higher (plus we have to carry all those books with us).

      The fact is, we're offering a free valuable training session where parents understand that they're receiving 1. free training 2. free book. The training is not a high-pressure selling session and we're only soft-selling them on a service that improve kids' scores at school -- My client has tons of grateful parents who loved their tuition classes -- How is that a bad thing?


      I would have printed what I call "opt-in flyers" where you have a squeeze page flyer that they can take home and possibly opt in with a give away, get them on your list, etc. I know I would feel better about that.
      That's what they did before.

      What value would people receive from the flyer? If they opt in they could get great emails with great content, but the real benefits is still the actual tuition classes for kids, right?
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  • Profile picture of the author Dexx
    It's a nice lead generation technique that has had various variations used in different industries.

    The only comment I would make is that instead of lying about running out of books (which you had never gave out in the first place)...you simply explain the process for obtaining the free book by attending the seminar.

    The biggest step is getting interested prospects to approach the table and present themselves in the first place. Starting off a relationship with a lie is bad anyway you slice it.

    Cheers,

    ~Dexx
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    • Profile picture of the author Owen Lee
      Originally Posted by Dexx View Post

      It's a nice lead generation technique that has had various variations used in different industries.

      The only comment I would make is that instead of lying about running out of books (which you had never gave out in the first place)...you simply explain the process for obtaining the free book by attending the seminar.

      The biggest step is getting interested prospects to approach the table and present themselves in the first place. Starting off a relationship with a lie is bad anyway you slice it.

      Cheers,

      ~Dexx
      I agree. Next time we will take some books with us and give them out on the spot. That way we won't be lying.

      Owen Lee
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