Experienced Info-Product Sellers, How Do You Prevent Getting PayPal Problems?

3 years ago

Take the time to read the terms of service on the paypal site. Paypal has some good advice on its site, such as

https://www.paypal.com/us/brc/articl...nt-limitations

I've used paypal since right after the site was launched and have had only TWO limitations. One was a new business acct when an ad started sales rolling in quickly...that was solved with explanation over the phone...took about 2-3 hrs to fix it.

The second was when my partner accessed the acct from another country - even though I had listed him as someone with access....the 'other country' automatically froze the acct. Again, didn't take long to fix it.

My advice is to always keep enough funds in your paypal acct to cover any returns. There are many 'horror stories' about paypal but almost always if you get the full story you find there was a reason the problem occurred.

Paypal's goal is to protect the integrity of transactions made on its platform. If a transaction is questionable in any way, there may be a freeze till the problem is solved.

[ 3 ] Thanks
2 replies

Signature

Saving one dog will not change the world - but the world changes forever for that one dog

***

https://www.pawsofwar.org/

2024 Patriot's Award for Service to Veterans

{{ DiscussionBoard.errors[11767807].message }}

DRMB

3 years ago

Thank you for taking the time to reassure me!

Originally Posted by Kay King

Take the time to read the terms of service on the paypal site. Paypal has some good advice on its site, such as

https://www.paypal.com/us/brc/articl...nt-limitations

I've used paypal since right after the site was launched and have had only TWO limitations. One was a new business acct when an ad started sales rolling in quickly...that was solved with explanation over the phone...took about 2-3 hrs to fix it.

The second was when my partner accessed the acct from another country - even though I had listed him as someone with access....the 'other country' automatically froze the acct. Again, didn't take long to fix it.

My advice is to always keep enough funds in your paypal acct to cover any returns. There are many 'horror stories' about paypal but almost always if you get the full story you find there was a reason the problem occurred.

Paypal's goal is to protect the integrity of transactions made on its platform. If a transaction is questionable in any way, there may be a freeze till the problem is solved.

Thanks

{{ DiscussionBoard.errors[11767809].message }}

merchantta 3 years ago

Thanks for sharing your valuable advice about Paypal. It was really helpful for me!
- Thanks
{{ DiscussionBoard.errors[11770420].message }}

Monetize

3 years ago

Originally Posted by DRMB

Hi, Warriors!

I've been reading some horror stories about PayPal.

Since you started selling Info Products, what problems
have you been dealing with? How frequent were they?

Advice on how to prevent them?

Is official legal business registration a must?

Thank you for your contributions!

The problem with PayPal is that they make it super
easy for customers to file a complaint or chargeback
against sellers.

I once had $3,000 frozen because the customer said
the color of what she received was different than what
it looked like online. The dispute was resolved in my
favor but it took a few weeks and it was inconvenient.

In order to avoid having PayPal problems you should
use another payment processor, and use platforms
that give you other options.

One of them is Etsy, which is great for selling digital
downloads, because it's built into their system that
there are NO REFUNDS for digital products.

This way people can't download whatever it is, read
it, keep it and get a refund. Etsy takes PayPal but
sellers are paid by direct deposit.

Business registration is a local issue, you should
direct questions where you are doing business.

[ 1 ] Thanks

Signature

Monetization Skool

{{ DiscussionBoard.errors[11767813].message }}

Mark Singletary

3 years ago

The safest thing to do to avoid problems is to just work a job and forget doing anything online. If it's not PayPal doing something it'll be a host or an affiliate or some forum member or a customer.

I'm only half joking. I was so afraid before people would steal my stuff that it froze me and I kept putting it off for months and even years. And then I had the above feeling and realized it all, even just regular life itself, is a risk.

There is good advice above. Try to get in the service mindset and really trying to help your customers to excel in whatever you are selling or teaching. And do the best you can with what you got where you're at. That's all you can do!

Good luck.

Mark

[ 3 ] Thanks

{{ DiscussionBoard.errors[11767840].message }}

GordonJ

3 years ago

Originally Posted by DRMB

Hi, Warriors!
I've been reading some horror stories about PayPal.
Since you started selling Info Products, what problems
have you been dealing with? How frequent were they?
Advice on how to prevent them?
Is official legal business registration a must?
Thank you for your contributions!

What Kay said. Almost all PP problems are self generated, either by not following TOS, or by not delivering what was ordered, or in the case of the color differences, by not having this at the start.

I know many other information marketers who have never suffered a horror story, and safe to say, those that do, will also have stories of how Stripe, Trolley, Square, Adyen or even their own merchant accounts all "screwed" them over.

Best advice to prevent problems. CLARITY in your promotion, deliver what they order, and give them good service and avoid the horror to start with. It is hardly ever about the big mean PayPal company, and almost always about you.

GordonJ

[ 3 ] Thanks
1 reply

{{ DiscussionBoard.errors[11767920].message }}

Monetize

3 years ago

Originally Posted by GordonJ

What Kay said. Almost all PP problems are self generated, either by not following TOS, or by not delivering what was ordered, or in the case of the color differences, by not having this at the start.

I know many other information marketers who have never suffered a horror story, and safe to say, those that do, will also have stories of how Stripe, Trolley, Square, Adyen or even their own merchant accounts all "screwed" them over.

Best advice to prevent problems. CLARITY in your promotion, deliver what they order, and give them good service and avoid the horror to start with. It is hardly ever about the big mean PayPal company, and almost always about you.

GordonJ

You probably don't remember when getting PayPal refunds
was an industry. People would get their digital downloads
and request a refund for any reason and get their money
back.

In my case, the client ordered furniture. If she didn't like the
color, she could have packed it back up and returned it but
she tried to pull a fast one, thought she could keep the
furniture plus get a refund if she claimed the color was off.

How was any of that the seller's fault?

Thanks
1 reply

Signature

Monetization Skool

{{ DiscussionBoard.errors[11767951].message }}

GordonJ

3 years ago

Originally Posted by Monetize

You probably don't remember when getting PayPal refunds
was an industry. People would get their digital downloads
and request a refund for any reason and get their money
back.
In my case, the client ordered furniture. If she didn't like the
color, she could have packed it back up and returned it but
she tried to pull a fast one, thought she could keep the
furniture plus get a refund if she claimed the color was off.
How was any of that the seller's fault?

Right, not on seller. However, the OP asked about info products, since I've never sold furniture, I defer to your expertise on the subject. I remember almost everything, except very recent shows on streaming services, which have become very forgettable.

I will BLAME the seller for digital refunds, it has to do with the promotion, the expectation and the information itself. I come from it at the serve the avatar angle, not the what can I sell to make money angle.

And to be correct, I've had issues with PayPal, but nothing that wasn't quickly and professionally fixed after a little back and forth communication.

Now if one does volume, like a Jeff Smith or Jimmy Brown, then a small % of refunds is built in...but as for PayPal or any payment processor goes, they all tend to error on the side of the customer, which just makes sense.

GordonJ

[ 1 ] Thanks
1 reply

{{ DiscussionBoard.errors[11768035].message }}

Monetize 3 years ago

Originally Posted by GordonJ

Right, not on seller. However, the OP asked about info products, since I've never sold furniture, I defer to your expertise on the subject.

I addressed information products/digital downloads in both of my replies.

What else do you want?
- [ 1 ] Thanks
Signature
Monetization Skool
{{ DiscussionBoard.errors[11768037].message }}

Frank Donovan

3 years ago

I think what many people forget is how difficult it was in the early days of eCommerce for newcomers to get started selling online. It almost always involved going to their bank and trying to explain how they intended to trade without any kind of physical presence. Not many banks were sympathetic, even if they understood.

PayPal has undoubtedly helped countless internet marketers get going and its emphasis on customer rights has been crucial to establishing it as a trustworthy platform for buyers. For sellers, that is "a good thing".

There will always be those who seek to exploit the system on both sides. I remember how this forum once used to be awash with PayPal horror stories about how marketers' accounts had been frozen or shut down through no fault of their own.

I wasn't buying it then, and I don't buy it now.

[ 4 ] Thanks
1 reply

Signature

{{ DiscussionBoard.errors[11768039].message }}

Monetize

3 years ago

Originally Posted by Frank Donovan

I think what many people forget is how difficult it was in the early days of eCommerce for newcomers to get started selling online. It almost always involved going to their bank and trying to explain how they intended to trade without any kind of physical presence. Not many banks were sympathetic, even if they understood.

PayPal has undoubtedly helped countless internet marketers get going and its emphasis on customer rights has been crucial to establishing it as a trustworthy platform for buyers. For sellers, that is "a good thing".

There will always be those who seek to exploit the system on both sides. I remember how this forum once used to be awash with PayPal horror stories about how marketers' accounts had been frozen or shut down through no fault of their own.

I wasn't buying it then, and I don't buy it now.

In the early days of e-commerce, buying and selling on eBay
anyway, we were sending each other checks and money orders
for Beanie Babies.

My very first credit card transaction, I moved the sale from eBay
over to Amazon, where I also had a seller account, so that the
buyer could pay for the item through Amazon's payment system.

It was approx $200 for a framed artwork.

Amazon processed the payment and deposited the money in
your bank account, the same way they still do now.

This was all before PayPal was even a thing.

It seems like an eternity but it really was not that long ago.

[ 1 ] Thanks

Signature

Monetization Skool

{{ DiscussionBoard.errors[11768053].message }}

Experienced Info-Product Sellers, How Do You Prevent Getting PayPal Problems?

Trending Topics

Is sleep overrated ??

How to make affiliates sell my product??

;) Why Mystify Intelligence? It's Not Magic. It's Mechanics. :D

Do backlinks from old pages lose value if the page is never updated?

Agency level tools?