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Learn How to Sell

Posted 17th August 2009 at 06:16 AM by daryamconsult_aust

Tags customer, marketing, sales, sell, service

Learn how to sell, and if you have staff, have them learn how to sell.

There are many sales courses available so find one that keeps it simple and allows you to role-play situations relevant to your business.

After you attend the sales course you can develop your own Sales Process for your business.

Your Sales Process should be tailored around these basic steps:

Greet the Customer

Build rapport
Project a professional image

Understand...

daryamconsult_aust

Quick Tips for Businesses

Posted in Uncategorized

Views 1434 Comments 0

Monitor Customer Complaints and Feedback Daily, and Fix the Problems

Posted 28th July 2009 at 06:12 PM by daryamconsult_aust

Tags business, customer, marketing, retail, sales

It is very easy to improve your customers’ experience quickly, simply by listening and recording customer complaints and feedback.

Create a simple process for you or your staff to record complaints and feedback.

At the end of each day you can quickly scan these to identify if there is a change you can make to your business to improve your customers’ experience, your products, or the way you run your business.

Don’t just leave it there.

At...

daryamconsult_aust

Quick Tips for Businesses

Posted in Uncategorized

Views 2921 Comments 0

Get Ideas From Other Businesses

Posted 13th July 2009 at 05:21 AM by daryamconsult_aust

Tags business, customer, marketing, sales

By observing other businesses you can get ideas for what works well and what doesn’t work well.

What works for other businesses:

Copy these for your business
Adapt them to suit your business

What doesn’t work for other businesses:

You will know what to avoid
You can do the opposite in your business

Make sure you observe all aspects of other businesses, for example:

First impressions
Marketing activities
Use and test their website
Customer service

...

daryamconsult_aust

Quick Tips for Businesses

Posted in Uncategorized

Views 1554 Comments 1

Know Your Products - Marketing Sales & Customer Service

Posted 12th June 2009 at 06:15 AM by daryamconsult_aust

Nothing is more frustrating to a customer than not being able to get answers to their questions about a product.

Ensure you keep you and your staff up to date with the products you sell.

Answering questions that your customers ask about your products and being ‘helpful’ forms a major part of your customer service because you are addressing their needs.

If you meet a customer’s needs they are more likely to stay with your business or by more products....

daryamconsult_aust

Quick Tips for Businesses

Posted in Uncategorized

Views 958 Comments 0

Do Something the Customer Does Not Expect

Posted 2nd June 2009 at 05:34 AM by daryamconsult_aust

1. Make a suggestion:

I wanted to build more rooms to my house so I called 4 builders to come to my house and give me a quote for my house-plan. There wasn’t much difference in their prices. However, one builder suggested a minor change in the layout of my plan that would include having 2 built-in cupboards instead of an empty space, without the price changing.

He was the only one who used his knowledge as a builder to make me feel he was interested in helping me achieve...

daryamconsult_aust

Quick Tips for Businesses

Posted in Uncategorized

Views 1104 Comments 0

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