Does your business name stand out?

Does it tell people what you do?

• Pet Store

Does it include your name to give it a friendly feel?

• Jenny’s Pet Store

Does it give your location if you want to target a particular area?

• Jenny’s Sydney Pet Store

Do you specialize?

• Jenny’s Sydney Pet Rabbit Store

If you have a small marketing budget your business name becomes another marketing tool and an image for customers to remember.

You can access...

One of the quickest ways to upset a customer, or even lose them, is not to deliver what you promise.

A common saying is ‘Under Promise and Over Deliver’.

For example:

• If something normally takes 7 to 10 days, advise the customer it will take 10 days. What a nice surprise if they get it by day 8.
• If you promise a call back and it normally takes 24 to 48 hours, advise the customer it will take 48 hours. What a nice surprise if they get the call back within

...

Why is it that 20 people can attend the same training session to learn customer service skills, and each person still provides a different level of service?
Why is it that organisations can spend substantial amounts of money training staff, and when you call that organisation you feel you have been subjected to scripting and unnatural conversation, with little confidence you received the information you were after, or that your request will be actioned?
The reason is that people talk...

Ask everyone who comes into contact with your business

• “How did you hear about us”

This way you will be able to invest your marketing budget on activities that work!

And by using the marketing activities that work, you will be able to drive more customers to your business.

Make it easy for yourself and your staff to record the response from your customers, suppliers, and anyone else who comes into contact with your business. Then you will quickly know...

Hello

This is my first Blog and I am new to WarriorForum.

I currently run 3 websites:
www.success-in-business-tips.com
www.personal-customer-service-tips.com
www.effective-marketing-advice.com

Please check them out, because they are also new.

I also wrote a 13 page instruction step-by-step guide for providing exceptional customer service and handling customer complaints.

To buy my guide (PDF Format) please email...