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Chat4Support - What is the best Live Chat Software Program?

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Posted 24th September 2014 at 01:28 PM by ExceedStandard

What is the best Live Chat Software Program in the industry?

There are many point of views on this topic, but according to many different users on a variety of forums and popular review sites, Chat4Support is one of the top dogs! It may even be the best!

Let's look at some reviews from other sites:

1.) Warrior Forum – USER: Plexxer

2.) Warrior Forum – USER –Plexxer

3.) LinkedIn Influential Contributor - PatrykJaniszewski

4.) WebDeveloper.com - Admin

Chat4Support. It is the best live chat software program that I personally use. It has powerful features including:
• auto/proactive chat invitation
• website visitor tracking
• monitor site traffic
• track website visitors
• analyze visitor web activities
• support ticket system (great and fast support)
Just to name a few. Essentially, Chat4Support enables live chat with your website visitors and allows you to collect useful visitor information such as their referrers, their location & IP, how many pages they are visiting, whether they are repeat visitors, keyword usage, and many other features that I can’t recall right now. The visitor chat window even offers support for multiple languages. I would definitely recommend this software…

Features
Valuable Visitor Identification
When a visitor browses your website more than once or browses an important page, you can identify this visitor immediately. You can also identify VIP visitors from your visitor list or who chatted with you before.
Keyword Match
When a visitor goes to your website by using a search keyword that matches the keyword list you pre-set, you can identify this hot prospect immediately.
Live Chat
Chat with visitors in real-time and provide live assistance option to visitors when they need help.
Compatible with Most Browsers
Include Internet Explorer, Netscape, Mozilla, Opera, Firefox.
Multi-Operator Chats
Visitors can chat with more than one operator at the same time. And the operator can transfer the chat to another one if necessary.
Visitor Traffic Monitoring
Monitor the daily and monthly web site traffic, including page views and unique hits (unique visitor IP). Collect visitor information, such as geographic region, browser type, and operating system.
Referrer and Keyword Usage Analysis
Analyze where your visitors come from and their search keywords usage.
Knowledge Base Management
You can store questions and solutions frequently used for visitors, sort them into specific folders, and send them to your visitor instantly.
Visitor Identification & Footprint
Store your visitor's chat history, contact information and footprint in the operator's server, which helps to identify each visitor once they log in again, and operator can check the browsing history of visitor.
Instant Usage
You can set up Chat4Support within 10 minutes. No need to set up any server and there's no setup fee or contract . Visitors don't need to download/install applications or sign up. Anybody can login at will.
Visitor IP Blocked
Block IPs of vicious visitors. When you block IPs successfully, you can monitor the number of blocked visitors in a blacklist.
Auto-Invitation
When a website visitor browses a webpage that exceeds a set time, Chat4Support can send an invitation to the visitor automatically.
Operator Robot
When the operators are offline or in busy status, the visitors can choose the Robot Knowledge to answer their questions. The visitor only need to type the question with the keyword in the inputbox. Then the robot operator will provide the corresponding answers for them to choose.
Chat Statistics Report
Review all chats with visitors, including successful and missing chats. There you can analyze all chats by different statistics, such as chat time, response time, operator logging-in date or chat history and so on.
Proactive Chat
Invite visitors to chat on your operator's own initiative.
SSL Security
When you use SSL (Secure Sockets Layer), your conversation with visitors can be encrypted so no one can intercept your critical dialog.
Skype to Phone
If a visitor provides a phone number during a chat, the operator can use Chat4Support to connect Skype to call the visitor directly.
Support Ticket System
When operators are off-line, visitors can leave messages in the system and choose a department to reply to them.
File Transfer
Visitors can transfer the files to operators, and the operators can send files back to visitors as well.
Visitor's Activities Status
Display the status of website visitors' activities, including browsing, calling or chatting, and time information.
Customizable Buttons
Upload customized chat buttons or create your own design and use them for both online and offline buttons.
Canned Messages
Save your most common messages for greeting and signing off, etc. This saves time wasted on composing, poor grammar and embarrassing spelling mistakes by operators.
Chat History
Save all your chat sessions and easily review chats online.
Company Banner/Logo
Upload your own images in the chat dialog box for a completely branded user experience.
HTML Message Chat
Send message to visitor in HTML format.
Unicode Support
Support different languages for both visitors and operators.
Free and Automatic Upgrade
You can always use the latest version of Chat4Support. Chat4Support system will periodically upgrade the version for you.
Email Signature
When a visitor receives your email, the visitor can click the chat button to chat with you in real-time. You can even add a live chat button in your Outlook Express messages.
Screen Capture
You can capture any screens and transfer them to whom you are chating with.
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