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Understanding Your Customers Real Needs - The Range Rover Experience

Posted 4th May 2014 at 02:21 AM by markdawes

I have been driving Range Rovers for many years now and I love them, and I wanted to tell you about my recent experience with my local Range Rover dealership that has resulted in me spending another £50,000 with them on a new car because it will help you understand better the true value of good customer service.

About a month ago I left my home to travel up to the North of England. I was due to attend a meeting about 120 miles away and then continue my journey further north where...
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Building a Relationship With Customers Through The Followup Email

Posted 28th January 2013 at 01:12 AM by mortsleam

How important is it to have a strong relationship with your customer?



Very important. In fact, without building a customer friendly brand.. your customers will quickly leave you.



There's nothing more beautiful than making money.. and having people love you for it.
As you sit down at your office-desk and read this article you will soon find out that one of the most powerful ways to build a relationship with customers is through the "followup
...
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